Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

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Customer Service Communication Server 106

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Many, if not all, will apply to you and your business. And for everything else, too! Do more in 24!

Customer Service 95

Customer Service 95

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

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Customer Service Communication Training Hospitality Management 52

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

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Customer Service Information Download Scheduling 147

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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Customer Service Reservations Events Definition 52

Modern Restaurant Management

JANUARY 22, 2020

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

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Customer Service Presentation Blog Pricing 227

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Customer Service Communication Training Information 52

Hospitality Net

DECEMBER 20, 2023

In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences.

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Customer Service Service Management Article 40

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Synergy Suite

APRIL 25, 2024

The American Business Awards are the U.S.A.’s s premier business awards program. The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.”

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Back of House Customer Service Catering Presentation 69

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. These small but significant gestures leave a positive impression on the customer’s mind.

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Customer Service POS Systems Training Sanitation 59

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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POS Systems Information Budgeting Customer Service 199

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

Customer Service 147

Customer Service 147

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. The post Is your business in shape for the year? Here’s a hit list to stay ahead of the curve.

Bookkeeping 162

Bookkeeping Pricing Book Budgeting 162

Metasphere

AUGUST 11, 2023

This level of personalization enhances guest satisfaction and builds stronger emotional connections, leading to increased loyalty and repeat business. Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Hospitality Net

MARCH 18, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been named to the list of Best Places to Work in 2024 by Business Intelligence Group, an organization dedicated to recognizing true talent and superior performance in the business world.

Customer Service 52

Customer Service 52

Adora POS

DECEMBER 6, 2023

Optimize your small business with a POS system—speed up transactions, enhance customer service, and streamline operations effortlessly!

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POS Systems Customer Service 52

Modern Restaurant Management

MARCH 15, 2024

90 percent of restaurant operators are small businesses, competing for every dollar they earn. These small businesses must be aware of the options they have when it comes to choosing a payment processor to handle these interchange fees and make sure they do not rack up and instead help a restaurant owner keep their doors open.

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Customer Service Pricing Accounting 192

Modern Restaurant Management

JUNE 16, 2023

For operators looking at tech solutions to grow their business, it’s important to understand what new technology can put them at an advantage, what existing solutions can be repurposed — and what may not be worth the investment right now.

Customer Service 106

Customer Service Reservations Scheduling Presentation 106

Revenue Hub

MARCH 1, 2024

Customer loyalty has become a cornerstone of success in the fast-paced world of travel technology. Adopting innovative tools becomes imperative as businesses vie for an edge in customer engagement and retention. Chatbots stand out as the new MVP in enhancing customer loyalty programs.

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Customer Service Article Catering Book 99

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Customer Service 199

Customer Service Presentation Hospitality Management Magazine 199

Modern Restaurant Management

FEBRUARY 29, 2024

In fact, when restaurants adopt tech solutions, it can significantly improve every aspect of their business operations. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience.

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Customer Service Scheduling Sanitation Program Management 189

Hospitality Net

AUGUST 23, 2023

Wherever there is customer service, there is a need for hospitality training. A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment.

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Travel and Tourism Customer Service Training Events 75

Hotel Owner

APRIL 15, 2024

When it comes to luxury hospitality, too often businesses think about customer service as something you do. In reality, customer service is all about how you deliver. From there, you can create a customer service culture that delivers on the guest’s value proposition, while recognising that each guest is unique.

Customer Service 98

Customer Service Marketing Events 98

Les Roches

JANUARY 9, 2024

Business planning is fundamental to ongoing returns and therefore a top priority among entrepreneurs, whether they’re just starting out or have an established company. What is a business model? A business model refe­rs to a framework that outlines how a company create­s, delivers and captures value­.

Concierge 52

Concierge Pricing Marketing Revenue Projections 52

Social Hospitality

AUGUST 1, 2023

The dropshipping business model is alluring to new entrepreneurs because it’s relatively risk-free and requires little ecommerce experience. That makes the business highly scalable. Additionally, dropshipping allows small businesses to quickly respond to a new trend without investing large amounts of cash or renting warehouse space.

Customer Service 52

Customer Service Pricing Marketing 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

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Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

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Communication Training Customer Service Scheduling 182

Les Roches

DECEMBER 29, 2023

Emotional engagement has emerged as a potent factor in business, shaping customer loyalty and employee performance. Companies are progressively recognizing its significance in cultivating a thriving business. What Is emotional engagement in business? But what exactly makes emotional engagement so crucial?

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Lithos POS

FEBRUARY 19, 2023

By integrating your various business operations with a point of sale system (POS) the business can be more simple and powerful. Managing different functions of your business with 100% efficiency can be challenging. It is really hard to manage and keep your business operations efficient.

POS Systems 45

POS Systems Blog Accounting Marketing 45

Les Roches

MARCH 22, 2023

Starting an event planning service can be a fulfilling and profitable career choice as there’s a growing demand for skilled professionals. Here we’ll explain everything you need to know about starting an event planning business. Use research on your competition to differentiate your business and stand out in the market.

Events 52

Events Budgeting Vendor Management Communication 52

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

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Front of House Customer Service Accounting Communication 178

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

POS Systems 40

POS Systems Customer Service Server Blog 40

eZee Absolute

MAY 15, 2023

In today’s tech-driven world, from social media to businesses, all sectors are hovering over it to implement in their professions and the hospitality industry isn’t left behind. With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs.

Customer Service 52

Customer Service Blog Training Reservations 52

Modern Restaurant Management

APRIL 11, 2024

To compile the report, Yelp’s data science team looked at net new business openings, consumer interest and user searches to create a blended metric that ranks brands by how quickly they’re growing year over year from 2022-2023. Businesses serving little treats like Crumbl Cookies and Dutch Bros are booming.

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Marketing Customer Service Magazine 179

The Restaurant Times

JANUARY 28, 2022

If you are in the restaurant business, you must know that its service quality primarily depends on its staff. The customers nowadays don’t just expect quick and efficient service or hygienic handling of their food, they expect something more than that. Excellent Customer Service. billion in 2018.

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Training Customer Service Blog Marketing 52