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Joshua Jolicoeur appointed as Director of Guest Services at Intercontinental Buckhead Atlanta

eHotelier

Joshua Jolicoeur an experienced hospitality professional with over 15 years of experience will provide oversight to the hotel's Guest Services.

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Do Hotel Leaders Understand Difference Between Hospitality and Guest Service?

Revenue Hub

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

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The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry

Hospitality Net

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

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Do Your Hotel Leaders Truly Understand The Difference Between “Hospitality” and “Guest Service?”

Hospitality Net

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

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FCS And Stayntouch Collaboration Transforms Hotel Operations And Guest Services

eHotelier

The two hospitality tech global leaders partner to streamline hotel operations and create a personalized guest experience for hotel guests

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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How to Train Your Guest Service Staff to Turn Every Conversation Into a Sales & Marketing Opportunity

Hospitality Net

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

Training 105