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Joshua Jolicoeur appointed as Director of Guest Services at Intercontinental Buckhead Atlanta

eHotelier

Joshua Jolicoeur an experienced hospitality professional with over 15 years of experience will provide oversight to the hotel's Guest Services.

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The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry

Hospitality Net

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

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Do Hotel Leaders Understand Difference Between Hospitality and Guest Service?

Revenue Hub

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Do Your Hotel Leaders Truly Understand The Difference Between “Hospitality” and “Guest Service?”

Hospitality Net

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

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FCS And Stayntouch Collaboration Transforms Hotel Operations And Guest Services

eHotelier

The two hospitality tech global leaders partner to streamline hotel operations and create a personalized guest experience for hotel guests

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Travel Outlook’s Omnichannel Telephony enhances guest service and reduces hotel labor expense

eHotelier

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.