Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 93

Guest Services Definition Communication Training 93

Hospitality Net

JULY 23, 2024

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

Guest Services 98

Guest Services Communication 98

Hospitality Net

JULY 30, 2024

the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.

Guest Services 78

Guest Services Article Magazine 78

Hospitality Net

OCTOBER 10, 2023

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

Guest Services 98

Guest Services Training 98

STAAH

OCTOBER 14, 2024

Once a guest confirms their stay, they can instantly arrange airport or city transfers via Welcome Pickups. This creates a frictionless guest experience from the moment they make a reservation to the moment they arrive at the hotel. “We says Adam Walsh , Head of Connectivity at STAAH.

Guest Services 92

Guest Services Guest Satisfaction Book Reservations 92

eHotelier

OCTOBER 18, 2023

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.

Guest Services 130

Guest Services Communication 130

Hospitality Net

NOVEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.

Training 104

Training Guest Services Scheduling 104

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

Hotel Management Network

JULY 24, 2024

The Hotels Network has launched KITT, its AI-powered guest service agent specifically designed for the hospitality industry. The post The Hotels Network unveils AI guest service agent KITT appeared first on Hotel Management Network.

Guest Services 59

Guest Services 59

Hotel Management Network

AUGUST 2, 2024

Dukley Hotels & Resort in Budva, Montenegro, has partnered with smart hospitality solutions provider Hudini to launch a customised mobile application aimed at enhancing guest experiences. The post Dukley Hotels & Resort selects Hudini to improve guest services appeared first on Hotel Management Network.

Guest Services 59

Guest Services 59

Hospitality Net

JULY 10, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

Training 105

Training Guest Services Scheduling Marketing 105

Hospitality Net

OCTOBER 15, 2024

For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries. To ‘stick the landing’ means that you completed an activity with precision and accuracy.

Guest Services 75

Guest Services 75

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?   About 70%-80% of today's guests will choose a hotel that practices sustainability.  

Guest Services 130

Guest Services Customer Service Book Demo 130

Boutique Hotel News

JUNE 12, 2023

Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives. US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager.

Guest Services 246

Guest Services 246

eHotelier

JUNE 4, 2024

How can you empower your staff, boost their take-home pay and enhance the guest service with mobile tech? In this fast-paced world of hospitality, hotels st.

Guest Services 130

Guest Services 130

eHotelier

APRIL 14, 2024

As Executive Assistant Manager of Rooms, Jin will oversee all Room operations, including Housekeeping, Guest Services, The Ritz-Carlton Club Lounge, The Ritz-Carlton Spa and the Fitness Centre.

Housekeeping 130

Housekeeping Guest Services 130

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

Hotelogix

OCTOBER 10, 2024

Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff. Increased Efficiency: Self-check-in systems reduce the workload on front desk staff, allowing them to focus on more critical guest services.

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

eHotelier

FEBRUARY 8, 2024

Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance. A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016.

Maintenance 130

Maintenance Guest Services Marketing 130

MEWS

JULY 4, 2024

They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. Housekeeping may also provide additional guest services such as turndown service, where they close curtains, turn down beds, replace towels and perhaps leave a mint or cookie on the bed.

Housekeeping 130

Housekeeping Back of House Guest Services 130

eHotelier

OCTOBER 15, 2023

Bringing over 20 years of experience in high-end luxury operations, Pietro will focus on continuing to deliver exceptional guest service, whilst building a work environment that encourages engagement and growth.

Reservations 130

Reservations Guest Services 130

Hospitality Net

OCTOBER 8, 2024

From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Technology plays an increasingly pivotal role in today’s hotel and resort operations. Moreover, as consumer expectations skyrocket, there’s no margin for error.

Guest Services 115

Guest Services Communication Property Management 115

MEWS

SEPTEMBER 3, 2024

A hotel is the broad term referring to an accommodation that includes a bed, bathroom, and various guest services, creating a comfortable, home-away-from-home experience for travelers. However, under certain circumstances, they can also cater to long-term guests. What is a hotel business?

Catering 130

Catering Guest Services Pricing 130

Lodging Magazine

FEBRUARY 14, 2024

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks.

Guest Services 119

Guest Services Magazine 119

Horizon Hospitality

OCTOBER 30, 2024

Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results. Showcase Specialized Experience General hospitality experience is important, but niche expertise can differentiate you as an applicant.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hospitality Net

OCTOBER 16, 2024

As rising operating costs remain a top concern, hotel companies face mounting pressure to streamline operations and maintain high standards of guest service. One of the most effective strategies to achieve these goals is by automating back-office functions.

Guest Services 103

Guest Services 103

Lodging Magazine

DECEMBER 15, 2023

The third article will focus on development and guest service trends in the leisure market. LODGING brings you the second installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends.

Strategic Planning 126

Strategic Planning Guest Services Article Magazine 126

MEWS

NOVEMBER 5, 2024

Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more. The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade.

Reservations 130

Reservations Guest Services Pricing Property Management 130

Hospitality Net

DECEMBER 18, 2024

The company will demonstrate how they blend AI, attribute-based booking, and personalized guest services to CES attendees at their booth in Tech East, LVCC, North Hall, Grand Lobby, and Level 1 Meeting Rooms 8543.

Guest Services 105

Guest Services Book 105

Lodging Magazine

NOVEMBER 30, 2023

The third installment will focus on development and guest service trends in the leisure market. We speak with J&P Asset Management about best practices and trends in the extended-stay segment. Look for the second article next month, offering advice on the conversion process.

Pricing 126

Pricing Guest Services Article Magazine 126

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

Guest Services 98

Guest Services Property Management 98

Hospitality Net

SEPTEMBER 10, 2024

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity. This dependency, however, introduces a vulnerability as it involves sharing sensitive data with these external partners.

Guest Services 98

Guest Services 98

eHotelier

FEBRUARY 4, 2024

Bauer's new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance. A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016.

Maintenance 100

Maintenance Guest Services Marketing 100