eHotelier

OCTOBER 18, 2023

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.

Guest Services 130

Guest Services Communication 130

Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. The post Hotel Concierge: Learn About Guest Services Representatives of a Hotel appeared first on Revfine.com.

Concierge 72

Concierge Guest Services Customer Service Article 72

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hospitality Net

JANUARY 21, 2024

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.

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Guest Services Training 73

Hospitality Net

OCTOBER 4, 2023

Hotel employees have been trained to focus on "service", but is that enough?

Guest Services 97

Guest Services Training 97

PhocusWire

JULY 24, 2023

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

Guest Services 73

Guest Services Service Management 73

The Restaurant Times

JUNE 9, 2020

The post Automate Your Restaurant’s Employee Scheduling To Improve Guest Service And Employee Engagement appeared first on The Restaurant Times. Having an efficient automated software system can help you stay afloat within the competitive restaurant business. .

Scheduling 81

Scheduling Guest Services Communication Blog 81

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?   About 70%-80% of today's guests will choose a hotel that practices sustainability.  

Guest Services 130

Guest Services Customer Service Demo Book 130

Hospitality Net

NOVEMBER 6, 2023

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii.

Guest Services 52

Guest Services Property Management 52

eHotelier

APRIL 14, 2024

As Executive Assistant Manager of Rooms, Jin will oversee all Room operations, including Housekeeping, Guest Services, The Ritz-Carlton Club Lounge, The Ritz-Carlton Spa and the Fitness Centre.

Housekeeping 130

Housekeeping Guest Services 130

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

Guest Services 98

Guest Services Property Management 98

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

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Front of House Housekeeping Maintenance Guest Services 130

eHotelier

FEBRUARY 8, 2024

Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance. A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016.

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Maintenance Guest Services Marketing 130

eHotelier

OCTOBER 15, 2023

Bringing over 20 years of experience in high-end luxury operations, Pietro will focus on continuing to deliver exceptional guest service, whilst building a work environment that encourages engagement and growth.

Reservations 130

Reservations Guest Services 130

eHotelier

FEBRUARY 4, 2024

Bauer's new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance. A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016.

Maintenance 130

Maintenance Guest Services Marketing 130

Hospitality Net

APRIL 17, 2024

This hesitance is not just a trivial resistance but a pervasive stance that can affect all areas of operations, from guest services to back-end management. Many hoteliers exhibit a distinct reluctance towards adopting new technologies.

Guest Services 75

Guest Services 75

Lodging Magazine

FEBRUARY 14, 2024

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks.

Guest Services 117

Guest Services Magazine 117

Lodging Magazine

DECEMBER 15, 2023

The third article will focus on development and guest service trends in the leisure market. LODGING brings you the second installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends.

Strategic Planning 125

Strategic Planning Guest Services Article Magazine 125

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 92

Marketing Communication Guest Services Strategic Planning 92

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hospitality Net

APRIL 15, 2024

Collaborative teams in hospitality can adapt more swiftly to the dynamic preferences of guests, ensuring personalized and memorable experiences. Moreover, when a team works in harmony, it leverages the diverse skills and perspectives of its members, leading to a richer, more nuanced approach to guest service.

Guest Services 75

Guest Services 75

Lodging Magazine

JANUARY 8, 2024

on development and guest service trends in the leisure market. LODGING brings you the third installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. We speak with Jai Motwani of Hotel Motel Inc.

Marketing 116

Marketing Guest Services Magazine 116

Revenue Hub

FEBRUARY 14, 2024

So now I ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? What training do new staff receive about hospitality and guest service itself once they hit their new department?

Training 91

Training POS Systems Guest Services Article 91

Lodging Magazine

NOVEMBER 30, 2023

The third installment will focus on development and guest service trends in the leisure market. We speak with J&P Asset Management about best practices and trends in the extended-stay segment. Look for the second article next month, offering advice on the conversion process.

Pricing 125

Pricing Guest Services Article Magazine 125

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.

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Demo Guest Satisfaction Guest Services Document 147

Hospitality Net

SEPTEMBER 5, 2023

August 31, 2023 – VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to open in 2024 in Glendale, Arizona, has partnered with Hapi and Salesforce to personalize and differentiate guest service across the entire resort. MIAMI and GLENDALE, Ariz.,

Scheduling 103

Scheduling Guest Services 103

Boutique Hotel News

JUNE 12, 2023

Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives. US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager.

Guest Services 246

Guest Services 246

Hospitality Net

SEPTEMBER 5, 2023

Mews, the leading cloud-native property management system (PMS), has been chosen by PoB Hotels to power their innovative vision of luxury hospitality driven by personalized guest service.

Guest Services 88

Guest Services Property Management 88

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 104

Concierge Guest Services Communication Events 104

Hospitality Net

JUNE 27, 2023

These enhancements introduce a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

Guest Services 97

Guest Services 97

Hotelogix

NOVEMBER 19, 2023

  Your guest service standards: They significantly influence hotel occupancy rates. When guests receive exceptional customer service and have an enjoyable experience during their stay, they are likely to write positive reviews and recommend the hotel to others.

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Book Pricing Events Guest Services 147

Revenue Hub

MARCH 21, 2024

Maintenance tasks could also be scheduled proactively based on AI’s predictive insights, ensuring that hotel facilities are always in top condition, thereby enhancing guest satisfaction.

Guest Satisfaction 84

Guest Satisfaction Maintenance Article Scheduling 84

Hotel Business

APRIL 10, 2024

“The Kimpton Alton Hotel is truly a one-of-a-kind hotel that uniquely embraces the character and charm of this iconic neighborhood while creating a contemporary and personalized guest experience,” said James Carroll, president/CEO, Crestline Hotels & Resorts. “We

Guest Services 59

Guest Services 59

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. So, what do ALICE customers love so much about Guest Services ? The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback.

Concierge 52

Concierge Guest Services 52

Hospitality Net

OCTOBER 2, 2023

The new app improves guest service thanks to the speed and agility it provides, as well as the contributions of experienced employees from various hotels who proposed improvements to the tool and extra features to ensure that it perfectly fits hotel management needs.

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Server Guest Services Presentation 98