Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. So, what do ALICE customers love so much about Guest Services ? The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback.

Concierge 52

Concierge Guest Services 52

Guides: Lodging Magazine

APRIL 7, 2023

“Bellagio’s commitment to delivering unparalleled accommodations, experiences, and guest service […] The post Bellagio Plans Spa Tower Renovation appeared first on LODGING Magazine.

Guest Services 59

Guest Services Magazine 59

Hotel Owner

MAY 12, 2023

The Regent’s redundant reception and public areas will be replaced by new room spaces, with guest services such as check-in and breakfast now hosted at The Wateredge Inn.

Guest Services 83

Guest Services 83

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. In partnership with CIC Hospitality, BWH will open 30 new hotels in Scandinavia. The Scandinavian portfolio will be located close to universities, larger companies and event venues.

Concierge 130

Concierge Guest Services Events Marketing 130

Boutique Hotel News

DECEMBER 19, 2022

One of the attractions of The Resident is the support it gives its teams, which promotes valuable high retention rates and delivers the guest service which drives important loyalty. We look forward to continuing to support The Resident’s ambitions in the future.”.

Guest Services 130

Guest Services Marketing 130

Service that Sells

JANUARY 30, 2023

If you spend the shift in your office, only to be bothered in the event of a crisis , your employees will pick up on your indifferent approach to guest service. But if you’re out interacting with guests, in good times and in bad, you’ll be setting the example that guest service is a priority.

Guest Services 84

Guest Services Server Training Communication 84

Hotel Owner

FEBRUARY 13, 2023

He is currently VP of global commercial operations, guest services and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. Warner Leisure Hotels has announced the appointment of Tony Roberts to the newly-created role of chief commercial officer to ensure the group’s future growth.

Guest Services 81

Guest Services Customer Service Accounting Business Development 81

Hotel Owner

OCTOBER 24, 2022

“The accolade of the UK’s Luxury City Hotel in the 2022 Awards is a clear result of the hard work and determination our team consistently delivers day on day, and I am very proud we have been recognised for achieving such high standards of guest service.”.

Guest Services 96

Guest Services Marketing 96

Revenue Hub

MAY 26, 2023

Choice Giving guests options for everything from room type to dining preferences allows them to customize their experience to their liking. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

Housekeeping 84

Housekeeping Guest Services Reservations Book 84

InnQuest

MARCH 3, 2023

By automating many of the manual processes involved in hotel management, the staff can focus on providing excellent/hands-on guest service and more personal experiences. Significantly increased efficiency One of the main benefits of cloud PMS software is the increased efficiency that comes with it.

Property Management 186

Property Management Housekeeping Reservations Hospitality Management 186

Hospitality Net

APRIL 28, 2023

Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open.

Guest Services 40

Guest Services Scheduling 40

Hotel Owner

FEBRUARY 28, 2023

Bedrooms have been updated with a blend of “neutral” textiles, in keeping furniture, and a free-standing bath in one of the guest suites. Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services.

Guest Services 86

Guest Services Catering Events 86

Serviced Apartments

MARCH 2, 2023

Guest service provider Opago rebranded from City Relay Solutions in November. Opago exemplifies these messages, so it’s a delight to work with them on this project,” she added.

Housekeeping 52

Housekeeping Guest Services Property Management Maintenance 52

NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different.

Housekeeping 76

Housekeeping Concierge Guest Services Information 76

Hotel Business

MARCH 13, 2023

“Historically, we have provided third-party hotel operations services for a select group of hoteliers, but as the market continues to rebound post-pandemic, we believe now is the time to begin offering our services to a larger pool,” said Jim Buckalew, chairman/CEO, PCH Hotels & Resorts.

Hospitality Management 105

Hospitality Management Guest Services Revenue Projections Budgeting 105

Hotel Owner

OCTOBER 7, 2022

It remains key to ensure our pay rates remain competitive and that Whitbread remains the first port of call for new talent looking for year-round jobs in hospitality.”.

Guest Services 102

Guest Services 102

Alice Platform

SEPTEMBER 7, 2022

After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 97

Housekeeping Guest Services Catering Maintenance 97

Hotel Business

JANUARY 5, 2023

The creation of a new corporate guest service support manager role which will be dedicated to training, directing and developing efficient management of on-property guest services. Introducing a new corporate HR manager position to further assist with evolving HR operations and recruiting needs.

Guest Services 59

Guest Services Front of House Hospitality Management Back of House 59

Service that Sells

APRIL 24, 2023

Here’s an example: “I will hire only those people who demonstrate a genuine ability to excel in guest service and who possess common sense, communication skills , and integrity.” Think about the type of business you’re in and the guest you want to attract.

Guest Services 76

Guest Services Scheduling Communication 76

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. USA: The Eighteen by Locale will be a boutique apartment hotel that is set to open in the Five Points neighbourhood, located at 18 McFerrin Ave in East Nashville this April.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Hotel Owner

DECEMBER 16, 2022

One of the attractions of The Resident is the support it gives its teams, which promotes valuable high retention rates and delivers the guest service which drives important loyalty. We look forward to continuing to support The Resident’s ambitions in the future.” .

Guest Services 83

Guest Services Marketing 83

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Hospitality Management 130

Hospitality Management Property Management Guest Satisfaction Guest Services 130

NV Hotels

JUNE 28, 2022

On September 26 , we will host a Certified Guest Service Professional workshop and exam at the Atlantis. This designation is the highest recognition in the industry for guest service professionals and is provided by the American Hotel and Lodging Association Educational Institute. You don’t want to miss this one!

Events 52

Events Guest Services Communication Workshop 52

Hotel Business

FEBRUARY 27, 2023

Crestline’s reputation for excellence continues to attract hospitality ownership as they partner with us based on our proven track record to deliver excellent guest service while providing exceptional returns on their investment.”

Guest Services 59

Guest Services 59

Modern Restaurant Management

MARCH 11, 2022

We can only pass the cost onto our guests so far.” ” Cizak says they will not raise prices across the board just to catch up to additional costs because that will result in lower guest counts. “As always, guest service, quality, and making a more meaningful connection with the guest will ultimately grow the business.

Pricing 167

Pricing Guest Services Catering Magazine 167

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

Property Management 130

Property Management Housekeeping Catering Hospitality Management 130

Revenue Hub

MAY 18, 2023

Human beings are best at developing and executing revenue management/pricing strategies, offering guest services and creating a warm, enjoyable experience for every guest.

Pricing 91

Pricing Guest Services Book Marketing 91

Revenue Hub

OCTOBER 19, 2022

The role of the front desk in guest communication. As the central hub of guest service and communication, the front desk plays a critical role in shaping guest sentiment and behavior. Traditionally, most on-property guest interactions have been handled in person or by telephone.

Communication 97

Communication Guest Services Book Article 97

Hotel Business

MARCH 9, 2023

While management should exude these values through operations and guest service, designers must also pull the message through the interior and exterior material selection.

Sanitation 98

Sanitation Guest Services Catering Maintenance 98

Revenue Hub

MARCH 2, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 95

Communication Hospitality Management Guest Services Reservations 95

Hotel Owner

FEBRUARY 23, 2023

Bedrooms have been updated using a blend of neutral textiles and in keeping furniture, as well as a luxurious free-standing bath in one of the guest suites. Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services.

Guest Services 59

Guest Services Catering Events 59

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Guest Services Maintenance 40

Les Roches

DECEMBER 21, 2022

Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches. What is the difference between guest relations and guest services? While there can be some overlap in the two roles, guest services and guest relations have some notable differences in their duties.

Hospitality Management 52

Hospitality Management Guest Services Concierge Communication 52

Hotel Owner

NOVEMBER 3, 2022

Utilising smart technology to allow guests the flexibility on how they engage with the property, from seamless check-in using smartphones to access the property, through to fully managed reception and 24 hour guest service team on site.”.

Guest Services 52

Guest Services 52

Service that Sells

OCTOBER 3, 2022

This is important for guest service , and is also critical for safety and compliance guidelines. Development: An effective orientation program sets the stage for successful training throughout the employee’s career with you. Consistency: Your orientation program ensures that all employees start out with the same information.

Guest Services 67

Guest Services Training Information 67

Hotel Business

MAY 11, 2023

Each BHP team member is passionate about providing unparalleled guest service. Paul’s lifelong involvement in building and managing all facets of independent hotels, coupled with my background in hospitality marketing and sales, offered the perfect launching pad. For us, it is all about our team. We seek out the best.

Beverage Operations 98

Beverage Operations Hospitality Management Guest Services Events 98