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What is service excellence? The service excellence definition for 2024

EHL Insights

Read on to discover the definition of service excellence in 2024. One of the best examples of service excellence is the Ritz-Carlton's Gold Standards , with their famous $2,000 rule which employees are empowered to spend to delight a guest above and beyond fixing problems. How many of us actually know what ‘service excellence’ truly means?

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What Does 86 Mean? Definition, History and More

7 Shifts

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters.

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Social media marketing tips for smart hoteliers

eHotelier

There is no definitive guide to social media marketing because social media is constantly evolving, but these tips can help you always stay ahead of the curve.

Marketing 279
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Hotel101 Global Signs Definitive Merger Agreement With JVSPAC Acquisition Corporation To Publicly List On The Nasdaq

Hospitality Net

and affiliates ("HOTEL101" or "HBNB") and JVSPAC Acquisition Corporation (Nasdaq: JVSA) ("JVSPAC") announced today that they have entered into a definitive merger agreement. The Singapore-headquartered subsidiary of Philippine-listed investment company DoubleDragon Corporation, Hotel101 Global Pte.

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You Definitely Can’t Fly With Gravy in Your Carry-On

EATER

You definitely want to make sure you have a nice, solid, non-melted ice pack.” If the dishes require refrigeration, you’ll want to make sure that you’ve got an ice pack that’s still frozen completely solid to make sure that your food doesn’t spoil in transit.

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Changes to workplace laws start on 26 August

Hospitality Magazine

Changes to casual employment A new definition of “casual employee” will be introduced to the Fair Work Act. Independent contractor changes A new definition covering the meaning of “employee” and “employer” will be added to the Fair Work Act.

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Why Restaurants Need a Sexual Harassment Policy

Modern Restaurant Management

To begin understanding everything that a sexual harassment policy encompasses, review your state’s definition of sexual harassment. The Equal Employment Opportunity Commission guidelines also provide a clear definition. What Is Sexual Harassment? In this context, sexual harassment includes: Unwelcome sexual advances.