2024

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The impact of climate change on the hospitality industry’s future

eHotelier

As climate change continues, it’s vital for hospitality businesses to take preemptive action. This should include adapting buildings to be more resilient and planning effective continuity processes.

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New 2D Barcodes Offer Easy Access to Dynamic Information for Food Traceability and More

Modern Restaurant Management

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous. While a QR code can connect users to a host of static information, a more powerful 2D barcode is on the horizon to offer a wider suite of capabilities with virtually unlimited data storage capacity for instantaneous retrieval with th

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My Mother, Her Verdolagas, and Me

EATER

Yeti Iglesias Considered by some to be an invasive weed, generations of Mexican cooks have harnessed the power of purslane — including those in my family With the Turkish novela Amor Prohibido playing on my mom’s iPad, we settled into our kitchen roles. My mom led the way, as she sauteed diced tomatoes and onions. My two-year-old nephew, who already speaks better Spanish than I do, stood by my mom’s side asking to be carried.

Training 141
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Two sides of the same coin: GenAI and AI

SAS

“Generative AI is essentially just a subcategory of AI; it’s not that new algorithms have been invented.” Marinela Profi, AI Product Strategy Lead at SAS, says it up front and directly in her most recent podcast interview. “It takes a variety of data points, code, images and then, based on [.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Unlocking Innovation 

Lodging Magazine

When it comes to in-room entertainment technology, the guest experience is driven by guest expectations. Hoteliers looking to foster loyalty often feel pressure to meet these preferences, which tend to be generational. “As Millennial and Gen Z travelers represent an increasing share of bookings, they’re bringing their technology expectations with them,” observed Peter Feeney, vice president, DISH Business.

Magazine 126

More Trending

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Interview with Founder Franco Grasso of Revenue Team by Franco Grasso

Revfine

In this interview, we're speaking to Revenue Team by Franco Grasso's founder and CEO, Franco Grasso. Under Grasso's guidance, the company has grown into Europe's largest hotel revenue management consulting and outsourcing entity. His company assists hoteliers in maximizing revenue through optimized sales of hotel rooms while promoting efficiency and quality.

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Travel (and Bed Bug!) Season Is Heating Up Across the U.S.

Hotel Business

As summer approaches, many people are eagerly planning their vacations and getaways to escape the hustle and bustle of everyday life. However, with the increase in travel during this time of year, there is also a rise in the likelihood of encountering an unwelcome guest during your stay at a hotel—bed bugs. Tripadvisor recently published their annual Summer Travel Index , which found that despite economic concerns Americans are traveling in high numbers.

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Here’s How To Drive Group Business With Hotelplanner.com in 2024 and Beyond

Hospitality Net

I know what you are probably saying to yourself right now: HotelPlanner?!?!?!? Not that old thing again?!?!? Those leads are garbage and they NEVER convert!!! Well…(channeling my inner Chandler Bing)…you could not be more wrong!

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AAPI community takes notice when brands market to them

Smart Brief Hospitality

May marks Asian American Native Hawaiian Pacific Islander American Heritage (AANHPI) Month. While it’s a great time for brands to connect with Asian American consumers, marketers should be marketing to the AANHPI segment all year long. Asian representation on the big screen has increased in recent years – “Crazy Rich Asians,” “Everything Everywhere All At Once,” “Parasite,” “Minari” and “The Elephant Whisperers” are just some examples – but sadly, when it comes to AAPI marketing and advertisin

Marketing 122
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Balancing the human touch with AI — a Q and A with Marbue Brown

Fast Casual

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of his panel at the ICX Summit in Charlotte, NC on September 9-11.

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Hospitality trend alert: quiet luxury and the hotel models that stand out

eHotelier

The idea of quiet luxury in hotel accommodations is not in your face pizazz, it is the opposite - a respite of sorts that brims with hospitality, modern conveniences, and promises an experience worth talking about. Not loud or in your face, it is understated and not labeled.

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How to Make Your Restaurant Stand Out Online: Effective Website Strategies and Avoiding SEO Deception

Modern Restaurant Management

A well-crafted website serves as the virtual storefront for your restaurant, providing potential diners with a glimpse into your establishment's unique offerings, ambiance, and culinary delights. However, with countless restaurants struggling for attention in the digital world, it's essential to implement effective website strategies that set your restaurant apart from the rest.

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The Complicated Legacy of ‘Super Size Me’

EATER

Morgan Spurlock | FilmMagic, Inc The fuzzy line between the man Morgan Spurlock and his work results in a thorny legacy for the late, disgraced documentarian’s most influential film, Super Size Me , which turned 20 this year There’s an awkward scene toward the beginning of Super Size Me 2: Holy Chicken! — the unheralded sequel to the Oscar-nominated Super Size Me documentary — where Morgan Spurlock calls to inquire about procuring a bank loan to buy his own chicken farm.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Educators share their experiences from SAS Innovate

SAS

Good educators are more than a source of knowledge; they inspire, innovate and continuously adapt to provide their students with the best learning experiences. Effective educators embrace new technologies, foster critical thinking and prepare students for future challenges. Recognizing their importance, SAS recently honored exemplary educators at SAS Innovate 2024. [.

Blog 128
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5 Hotel Physical Security Tune-Ups with Key Control for 2024

Lodging Magazine

The security and safety of all guests, employees, and visitors at hotels is top priority for hotel security management teams. Investing in upgrades to security and safety technology helps hotels stay compliant, manage assets, and prevent security incidents. One component of security technology that hotels invest in is key control and asset management solutions.

Magazine 137
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Renowned Spanish hotel brand Globales adopts SiteMinder revenue technology across 54-property portfolio

SiteMinder

Barcelona, Spain – Majorca-headquartered Globales has adopted SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, across its expanding 54-property portfolio. The partnership, which comes amid a summer that is expected to see international travellers to Spain grow by 8% from last year’s record season, will enhance the powerhouse hotel brand’s financial performance and streamline its operations. “Partnering with SiteMinder marks a signifi

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5 Revenue Management Tips for Beach, City, Mountain, or Countryside Hotels

Revfine

As a hotelier, you know your hotel faces unique revenue management challenges. Your location, primary types of travelers, and the season of the year all play into profitable pricing strategies. This article addresses specific ways to improve your revenue and profitability, regardless of location or seasonality. Revenue Management Tips for Beach, City, Mountain, or Countryside The post 5 Revenue Management Tips for Beach, City, Mountain, or Countryside Hotels appeared first on Revfine.com.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Knowland: Las Vegas leads in meetings growth for second-straight month

Hotel Business

Las Vegas took the lead in meeting volume growth with a 22.2% year-over-year (YOY) increase for June, according to data from Knowland. Ranked second, St. Louis saw a 12% increase in YOY growth. There was an increase in total square footage used and group sizes for both the U.S. top 25 and secondary markets The average space used for meetings in the top 25 markets was 4,127 sq. ft., with average attendees at 141, while secondary markets came in at 4,085 sq. ft., averaging 132 attendees.

Training 109
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Marriott International Inks Agreement to Debut the Westin Brand in the Celebrated Island of Penang

Hospitality Net

The signing ceremony was graced by His Royal Highness, Tuanku Raja Muda of Perlis and Chairman of Westfield Global Sdn Bhd (centre) joined by Dato’ Yeoh Yih Sean, Director of Westfield Global Sdn Bhd (on his left), Mr. Kevin Chen, Senior Vice President Hotel Development, Asia Pacific Marriott International (on his right) and witnessed by esteemed Directors from Westfield Global Sdn Bhd and representatives from Marriott International.

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Why group revenue is about risk management

Duetto Cloud

Whether you accept transient or group business to your hotel is more than just a revenue management question. It's also a risk management question. How much are you willing to risk? And what is the philosophy of the hotel, the ownership, the general manager, and other stakeholders? Do they want to take a high risk and get a high return, or do they want to minimize the risk for a more reliable income?

Events 105
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Smart technology helping restaurants cut food costs, waste

Fast Casual

To stay afloat amid rising prices of food and labor, restaurants must use inventory management systems, handhelds, loyalty programs, menu auditing, QR codes and other restaurant-specific technology.

Pricing 107
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Forbes Travel Guide ratings opinion on the new relevance of luxury

eHotelier

To achieve a FTG rating is truly a rarity and an achievement that a property should cherish. Of the roughly 700,000 hotels and resorts in the world, only 0.002% of properties attain this distinction.

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Taking Care of the Customers Is Key to Ensuring Loyalty

Modern Restaurant Management

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. How can a brand develop a loyalty program that is relevant for a variety of guests? Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty.

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2024 James Beard Awards Winners: The List So Far

EATER

Photo illustration by Lille Allen; see below for full credits Check back here for live updates on winners Tonight, the James Beard Foundation Restaurant announces the winners of its Restaurant and Chef Awards. The annual event brings out chefs, restaurateurs, and other hospitality industry professionals all dressed to the nines — including 2024 Best Chef: Northwest winner Gregory Gourdet in a striking feathered jacket inspired by the national bird of Haiti — to take home medals for Best New Rest

Events 139
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Can you believe it? 3 tips for disclosing and consuming AI-generated content

SAS

Let me ask: did you believe Facebook CEO Mark Zuckerberg really boasted about the company’s power in a 2019 video, saying, “Imagine this for a second: One man, with total control of billions of people’s stolen data, all their secrets, their lives, their futures.” The video of Zuckerberg purportedly saying [.] Can you believe it?

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an