Sat.Mar 30, 2024 - Fri.Apr 05, 2024

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Maintainability vs sustainability: Finding the common ground in property management

eHotelier

Juggling maintenance and sustainability in a property is a balancing act between deciding what level of maintenance we want to achieve and can afford and ensuring that the property runs as efficiently as possible without compromising on service or standards.

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Alejandro Saravia’s Morena arrives in Martin Place

Hospitality Magazine

Martin Place has a new addition to its dining landscape with the launch of Alejandro Saravia’s Morena. The restaurant opens its doors on 15 April, and is the first Sydney location for the Farmer’s Daughters chef. While the Saravia is renowned for his hyper-local approach to cooking, Morena is an homage to his Latin American background, with dishes inspired by the cuisines of Peru, Colombia, Venezuela, Brazil, and Argentina.

Book 189
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Understanding the Restaurant Cybersecurity Threat Landscape

Modern Restaurant Management

Cyber risks have been around for a long time, but that doesn’t mean they’re static. Attacks are growing more sophisticated and more expensive. The average cost of a data breach in 2023 was almost $4.5 million, a figure that’s more than 15% higher than just three years prior. Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028.

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Understanding Hotel Door Lock Systems in the Philippines

Soft Inn

In the bustling tourism industry of the Philippines, keeping guests safe is crucial. Whether you're relaxing on the beaches or exploring the cities, hotels need reliable lock systems to protect visitors. This guide covers everything you need to know about hotel locks, from how they've evolved to the different types available. Whether you're a hotel owner or manager, let's dive into the world of hotel lock systems in the Philippines.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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In the tenches: Insights from hospitality law expert

eHotelier

Members of the steering committee for Female Founders in Hospitality and the Academy of Hospitality Industry Attorneys talk about the practice of law, specifically in the hospitality sector.

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More Trending

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Optimizing Your Restaurant Merch Game

Modern Restaurant Management

Merch might a somewhat newer term in a restaurant owner's lexicon, but having a focused merchandising effort can connect a person to a brand as well as be a great way to build awareness and put buts in seats. While someone might want to express their admiration by wearing or displaying brand merch, it's important for those brands to create products that will not simply collect dust in a corner.

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Unlocking Advantage & Disadvantage: Hotel Kiosk Experience

Soft Inn

I n today’s fast-paced world, technology has revolutionized various industries, including hospitality. Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. Long queues at hotel front desks during check-ins are now a thing of the past, thanks to the self-check-in hotel kiosks. In this article, we'll delve into the advantages and disadvantages of hotel kiosks and how they're reshaping the hospitality landscape.

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10 Creative Ways Hotels Can Boost Revenue Through Upselling

eHotelier

In the competitive landscape of the hospitality industry, hoteliers are constantly exploring innovative ways to increase revenue and enhance the guest experience. Upselling presents a lucrative opportunity for hotels to maximize their profits while providing added value to guests. By implementing creative upselling strategies, hotels can drive additional revenue streams and foster guest loyalty.

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Nobu Matsuhisa to tour Australian venues next month

Hospitality Magazine

The culinary talent behind famed Nobu restaurants will be visiting his Australian venues across Sydney, Melbourne, and Perth next month. Matsuhisa is set to visit his Nobu restaurants at Crown Sydney, Crown Melbourne, and Crown Perth to work hands-on with chefs on dishes and menu design. “I can’t wait to return to Australia. It is a place very close to my heart and I love visiting my team and local suppliers,” says Matsuhisa. “The Australian dining scene and hospitality industr

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Roadmap to Sustainability

Modern Restaurant Management

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company.

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What is hotel revenue management and why is it important?

MEWS

What is revenue management? Revenue management is a business technique that optimizes inventory and maximizes profits. Its parameters evolve over time with advancements in artificial intelligence, automation, and industry-leading tools, but its core principles remain consistent.

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Hotel Revenue Managers talk trends and challenges for 2024

eHotelier

Here's what revenue leaders from around the world think are the trends and challenges for 2024.

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Industry reacts to China’s removal of wine tariffs

Hospitality Magazine

Winemakers and associations across Australia have welcomed the news that China has agreed to lift its restrictive tariffs on Australian wine. Last week the Chinese Ministry of Commerce said that the tariffs, which were imposed in 2020 and devastated a $1.2bn industry for Australian winemakers, would be removed as of Friday, 29 March 2024. Australian Grape & Wine Chief Executive Lee McLean described the move as a very important decision for the Australian wine industry, adding: “It reflects t

Marketing 130
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How did the cost of food delivery get so high?

EATER

Food delivery apps have recently added new fees in response to minimum pay rules in New York City and Seattle. | Getty Images/iStockphoto As delivery discourse rages, don’t forget the middlemen: apps like UberEats, DoorDash, and Grubhub. No one is happy about the delivery apps. Not the customers, who feel gouged by an avalanche of fees. Not restaurants, who feel gut-punched by the commission apps take from them.

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How AI is shaping hospitality, by Matt Welle

MEWS

Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and Kayak announced a partnership with the tool that allows guests to have conversations with the AI to help with their hotel searches. The functionality is embedded in the Expedia and Kayak platforms, which makes it easy to access for curious guests.

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Evian Resort: five-star Hôtel Royal unveils its evian® SPA, the first in Europe

eHotelier

The Hôtel Royal, a gem nestled amidst the surrounding nature, celebrates the completion of a year of transformation of its spa, inaugurating a new space dedicated to an all-round wellness experience: evian® SPA.

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Build A Better Menu: Solving the Profit vs. Price Puzzle

Lodging Magazine

A strategically designed menu has an enormous impact on customer choice and your bottom line. Menus created with top food choices in mind will encourage the customer to explore their options and pick something they might not normally choose. If implemented correctly, this will have a positive effect on your profits. Explore the art and science of menu engineering.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Should Momofuku Own the Term ‘Chili Crunch’?

EATER

Jars of Homiah and Momofuku chili crunches alongside other popular chile crisp brands. | Louiie Victa How the company acquired the “chile crunch” trademark to begin with — and why it’s sending cease-and-desist letters to small businesses using both spellings of the phrase Chile crisp — an infused chile oil condiment layered with crispy fried ingredients, with roots in Asian cuisines — is beloved across cultures, inspiring dozens of entrepreneurs to launch their own brands and at least one standa

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What can hospitality learn from Taylor Swift?

MEWS

Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base. Whatever you think about the Swift marketing machine (more on that shortly), it only takes a quick social media search to see the unsolicited outpouring of genuine love for the star.

Marketing 130
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Holland America Line teams up with Audible to offer a virtual book club allowing guests to stay connected to the brand on board and ashore

eHotelier

Holland America Line is working with Audible, a leading creator and provider of premium audio storytelling, as the first cruise line to offer a co-branded book club with celebrated authors across different genres. The alliance also includes curated destination-focused collections—accessed via an extended Audible free trial—as well as free in-stateroom Audible content available to all guests.

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Marriott International Inks Agreement to Debut the Westin Brand in the Celebrated Island of Penang

Hospitality Net

The signing ceremony was graced by His Royal Highness, Tuanku Raja Muda of Perlis and Chairman of Westfield Global Sdn Bhd (centre) joined by Dato’ Yeoh Yih Sean, Director of Westfield Global Sdn Bhd (on his left), Mr. Kevin Chen, Senior Vice President Hotel Development, Asia Pacific Marriott International (on his right) and witnessed by esteemed Directors from Westfield Global Sdn Bhd and representatives from Marriott International.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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The Who’s Who of Beer Cool

EATER

The best craft beer breweries in 2024, from a minimalist operation serving lagers to the brewers making IPAs that spotlight regional flavors.

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Graduate Princeton Set to Open in June 2024

Lodging Magazine

PRINCETON, New Jersey—Graduate Hotels announced that its latest hotel in Princeton, New Jersey is accepting reservations ahead of its opening in early June 2024. This property marks the 34th hotel in the brand’s portfolio. Graduate Princeton will have 180 guestrooms, as well as a signature food and beverage offering and nearly 6,000 square feet of public space decorated in the brand’s maximalist style.

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Hilton named no. 1 best company to work for in the US

eHotelier

Hilton has once again been recognized for its award-winning workplace culture. Today, Great Place to Work and Fortune named Hilton No. 1 on the 100 Best Companies to Work For in the U.S. list, marking its ninth consecutive placement on the prestigious list and sixth consecutive year in the top 10. Today’s recognition follows the company’s ranking as the No. 1 World’s Best Workplace and makes Hilton the only hospitality company to have earned the top spot on these prestigious lists.

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Inside the Kitchen at Le Bernardin

Modern Restaurant Management

In this engrossing episode of Mise En Place, the team at Easter proflies a day in the life of the Le Bernardin. Chef Eric Ripert leads service at the three-Michelin-starred French restaurant.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.