February, 2024

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Why sustainability matters to hotel guests, staff and the environment

eHotelier

Let’s take a look at the intersection of technology and sustainability in the hotel industry to examine how these practices not only benefit the environment but also contribute to a positive Return on Experience (ROE) for both guests and staff.

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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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Is Oat Milk Unhealthy? That’s the Wrong Question.

EATER

Oat milk is not healthy or unhealthy for everyone. Whether any nondairy milk is "good" for you depends on your personal health and what you care about.

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5 Hotel Physical Security Tune-Ups with Key Control for 2024

Lodging Magazine

The security and safety of all guests, employees, and visitors at hotels is top priority for hotel security management teams. Investing in upgrades to security and safety technology helps hotels stay compliant, manage assets, and prevent security incidents. One component of security technology that hotels invest in is key control and asset management solutions.

Magazine 137
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Using analytics for rare disease treatment: Unveiling opportunities for advancements

SAS

Rare diseases, often called orphan diseases, affect a small percentage of the population. Despite their rarity, these diseases collectively impact millions worldwide. Being a health care professional who cares deeply about overall patient care, the challenges in diagnosing and treating rare diseases resonate profoundly with me. Limited data availability, dispersed [.

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Sustainable strategies to enhance staff retention in hospitality

eHotelier

Creating a culture and building a strong people foundation in an organization can assist in developing an industry reputation that drives applicants to want to work for the employer and, as significantly, to maintain an internal community within a company that incentivizes and persuades employees not to leave.

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Adopting Tech Solutions Is the Smartest Decision Restaurants Can Make

Modern Restaurant Management

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Chick-fil-A and Starbucks launched apps that make their consumers’ journeys more convenient, efficient, and enjoyable. Hot Palette Holdings uses AI to improve their forecasting, optimize inventory, and reduce waste.

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How Etta’s National Restaurant Empire Fell to Pieces

EATER

David Pisor’s Chicago restaurant group, Etta Collective, — home to Etta, Aya Pastry, and Cafe Sophie — is in free fall with open tabs, threatened evictions, and closures post-Maple & Ash split.

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Leaning Into Labor Solutions

Lodging Magazine

LODGING Editor-in-Chief Dennis Nessler speaks with representatives from a diverse cross-section of the industry to discuss the current state of labor in the lodging industry. Participants discuss everything from the advantages of flexible pay and hours to technology advances, specifically the AI revolution, and how advances in those areas are impacting today’s workforce.

Magazine 128
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Novotel makes its debut in Cambodia

Hospitality Net

The new urban style-resort blends warm Cambodian hospitality and modern design, catering to travelers wishing to experience the relaxed, seaside destination of Sihanoukville.

Catering 118
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Crawford Hoying acquires Ohio Courtyard

Hotel Business

Crawford Hoying has acquired the Courtyard by Marriott Hamilton in partnership with international hotel owner, operator and developer Shaner Hotel Group. This is Crawford Hoying’s first hotel in Hamilton, OH, and 15th in the company’s portfolio. The 120-key property, located in downtown Hamilton near Marcum Park, offers more than 5,800 sq. ft. of event space, a 24/7 fitness center and an indoor heated swimming pool.

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How to design an efficient hotel kitchen

eHotelier

This guide will walk you through the essential steps to create a kitchen that meets the demands of a busy hotel environment, focusing on simplicity and functionality.

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Feeding Gen Z: The Rise of Authenticity in F&B

Modern Restaurant Management

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. Gen Z has an appetite for knowledge that sits at the tip of their fingers, unlike any generation before. They research, investigate and seek out experiences – especially when it comes to restaurants.

Catering 193
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Asian American-Owned Restaurants Are Breathing New Life Into Sacramento’s Historic Japantown

EATER

New restaurants including Japanese izakaya Binchoyaki, Southside Super, and pop-up Mecha Mucho are helping reinvigorate a part of downtown Sacramento that was once home to a thriving Japantown.

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ESA Demonstrates Resilience of Extended-Stay Segment, Brand for KARA Hospitality

Lodging Magazine

LODGING brings you the first installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Vinay Patel of Fairbrook Hotels and Mitesh Amin of KARA Hospitality discuss some of the key benefits of operating within the extended-stay segment and share their model for success.

Article 130
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TIME Hotels Unveils 770-Key Property in Makkah, Saudi Arabia

Hospitality Net

TIME Hotels, renowned for its management expertise and headquartered in the UAE, has officially launched its latest venture, the TIME Ruba Hotel & Suites, in Makkah. This opening is poised to enhance the city’s hospitality offerings, providing guests with an unparalleled mix of luxury, comfort, and cultural immersion.

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2024 Best Hotels Revealed

Hotel Business

U.S. News & World Report has revealed its 14th annual rankings of the Best Hotels. The 2024 rankings highlight more than 37,000 hotels across more than 400 destinations to help travelers find the hotel that suits their needs. For the second year in a row, Acqualina Resort & Residences in Sunny Isles Beach, FL, takes the No. 1 spot in the Best Hotels in the USA ranking, setting itself apart with its oceanfront pools, memorable dining and Mediterranean-inspired decor.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Proactively ensuring regulatory compliance for hotel managers

eHotelier

By prioritising compliance, we uphold guest safety, mitigate risks, protect our hotel's reputation, and contribute to environmental sustainability. Compliance also ensures a fair and inclusive workplace, strengthens our legal and professional standing, and fosters a culture of excellence and trust within our organisation.

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What Restaurant Operators Need to Know About Specialized Cleaning

Modern Restaurant Management

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day.

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Why Eater Readers Chose Milwaukee as One of 2024’s Hottest Dining Cities

EATER

Octopus at Lupi & Iris. | Lupi & Iris Eater asked readers which U.S. city belongs in our Where to Eat in 2024 package. Here are comments from a few of the voters who helped Milwaukee win the competition When Eater asked readers to vote for the next hot dining destination in the U.S., a dining scene that could sit alongside some of the world’s greatest food cities on the ultimate 2024 bucket list, they resoundingly chose Milwaukee, Wisconsin.

Article 134
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In Her Comfort Zone

Lodging Magazine

What initially inspired you to get into the hospitality business? When I was 18, I worked as a hostess at a restaurant my Uncle Vince managed. I did not like the restaurant business very much. Then, I got a job at a hotel in Philadelphia. I thought, ‘This is temporary until I find my dream job.’ The rest is history! Who were some of your mentors or role models, male or female, and what were […] The post In Her Comfort Zone appeared first on LODGING Magazine.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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The Importance of Benchmarking in Hotel Management

Revfine

In the dynamic world of hotel management, every day is different. It can feel difficult to find the time to take stock of your property's performance, which can be a problem in such a competitive industry where staying ahead of the game is crucial. When navigating the industry's complexities, benchmarking is the unsung hero for The post The Importance of Benchmarking in Hotel Management appeared first on Revfine.com.

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Carmen Almos shares her journey to Ashburton Hospitality

Hotel Business

Last month, Carmen Almos launched Ashburton Hospitality , a full-service consultancy firm focused on asset management. The firm offers multiple services, including project management, transaction advisement and lender/receivership services. Hotel Business spoke with the founder and CEO about her hospitality journey, the new venture and what it means for aspiring female hospitality professionals: How did you get your start in hospitality?

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Google Hotel Ads bid strategies update: How will it impact your campaigns?

eHotelier

By embracing CPC bidding models and leveraging Google’s suite of advertising tools, hotels can position themselves for success in a post-cookie era while maintaining a commitment to user privacy and driving revenue growth.

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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

Marketing 193
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an