Hotelogix

DECEMBER 5, 2024

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous.

Customer Service 130

Customer Service Presentation Demo Training 130

MEWS

NOVEMBER 12, 2024

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed, supported, and cared for at every stage of their stay.

Customer Service 130

Customer Service 130

eHotelier

JUNE 19, 2024

Sabre Hospitality, a division of Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

Customer Service 130

Customer Service 130

Hospitality Net

DECEMBER 18, 2024

So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! Its the holiday season, and whatever holiday you choose to celebrate or choose not to celebrate gifting is the norm.

Customer Service 98

Customer Service 98

eHotelier

OCTOBER 15, 2023

It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Data is essential for hospitality success. Here's how a hotel CRM can centralize data for optimal use.

Customer Service 290

Customer Service Marketing 290

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hospitality Net

FEBRUARY 12, 2025

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyones racing to implement AI, many are missing the most important part keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience.

Customer Service 88

Customer Service 88

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. Unifying and acting on digital customer data can also shape a more personalized customer experience. In fact, we’ve seen Chipotle do just that.

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Scheduling Customer Service Communication Pricing 207

eHotelier

JUNE 11, 2023

Hotels can significantly improve the quality of their data, leading to more accurate revenue tracking, better customer service, and more effective decision-making. This might not be a quick fix but rather an ongoing action list to reach the long-term objective of high-quality data about guests, customers, and travel agents.

Customer Service 264

Customer Service 264

eHotelier

OCTOBER 25, 2023

The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. In every corner of industry, technology is helping companies break barriers and challenge convention.

Customer Service 246

Customer Service 246

Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well.

Presentation 180

Presentation Customer Service Catering Training 180

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

STAAH

MARCH 3, 2025

Among the many positives of STAAH are its affordability and customer service. From set-up to after sales support you can count on STAAH customer service team to take a partnered approach towards the success of your business with quick responses to system issues and proactively reaching out for enhancements to improve performance.

Book 105

Book Customer Service Reservations Property Management 105

Modern Restaurant Management

NOVEMBER 14, 2024

By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence. As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector.

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Reservations Book Information Training 179

STAAH

FEBRUARY 9, 2025

Smooth onboarding STAAHs user-friendly interface and a very friendly customer services team made the transition to the platform seamless. Whilst the customer services team was always available to support, this hands-on onboarding process reaped the team great benefits through an improved understanding of STAAH.

Customer Service 100

Customer Service Demo Book Information 100

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. Understanding Accountability Accountability should foster clarity, trust, and ownership—not micromanagement or fear of failure. When someone is truly accountable, they understand: Their specific responsibilities within the operation. This guidance comes from the top.

Accounting 167

Accounting Server Communication Customer Service 167

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

JANUARY 7, 2025

Tips for Responding to Negative Reviews Negative reviews can be tough to handle, but they offer valuable insights and an opportunity to demonstrate excellent customer service. ” can go a long way in fostering loyalty. Heres how to handle them effectively: 1. Avoid arguments or dismissive language.

Guest Satisfaction 109

Guest Satisfaction Article Blog Customer Service 109

Revenue Hub

APRIL 24, 2025

It reportedly cost United millions in brand equity and became a cautionary tale in customer service training programs worldwide. Consider the infamous United Airlines guitar incident, which turned into a YouTube protest video with over 22 million views. That single 2-star review?

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Training Book Article Customer Service 97

Modern Restaurant Management

DECEMBER 9, 2024

Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. Scheduling in extra members of staff to help accommodate the large bookings and packed-out restaurant will ensure your service remains efficient without overworking your employees.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

APRIL 11, 2025

In the front of house, there should be a more cautious approach to ensure customer service is always at the forefront. For back of house, operators should focus on tech that drives speed, efficiency, and cost savings. What should restaurant operators take away from the survey results?

Back of House 175

Back of House Pricing Front of House Marketing 175

Modern Restaurant Management

DECEMBER 16, 2024

Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations. Focus on: Identifying the Laws : Familiarize yourself with the ins and outs of upcoming regulations, including wage laws, paid sick leave, and scheduling rules.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading Additionally, a quarter of people are planning corporate events at restaurants.

Customer Service 100

Customer Service Events Reservations Magazine 100

Modern Restaurant Management

NOVEMBER 5, 2024

” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. What to ask : “Tell me about a time you encountered a difficult customer.

Communication 167

Communication Server Information Customer Service 167

Revenue Hub

APRIL 24, 2025

Engaging with guest feedback not only demonstrates excellent customer service but also enhances guest loyalty. Each platform serves different audiences, and timely, professional responses show you care about guest feedback.

Reservations 87

Reservations Book Guest Satisfaction Article 87

Boutique Hotel News

DECEMBER 22, 2022

We have chosen each hotel brand with care ensuring our discerning guests are welcomed with their distinctive avant-garde design, world-class amenities, and unmatched customer service standards.

Customer Service 235

Customer Service 235

Modern Restaurant Management

FEBRUARY 25, 2025

AI Agents Enhance Customer Engagement Restaurants can, of course, play the AI game too. For example, implementing AI-powered digital assistants enables restaurants to offer 24/7 customer service, transforming online interactions into seamless, personalized experiences.

Information 129

Information Reservations Customer Service Marketing 129

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers. According to one industry expert , 54% of diners visit the same restaurant over and over.

Communication 93

Communication Customer Service Accounting Presentation 93

Hotelogix

SEPTEMBER 12, 2024

  This insight allows hoteliers to benchmark their services against their peers and strategically implement changes that can help them stay ahead. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. This positively affects team morale, staff loyalty, and restaurant efficiency.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

MARCH 15, 2024

Customer Service Unfortunately, many payment processors fail to consider the importance of customer service. When choosing a processor, customer service must be a priority. Find a processor that meets the restaurant’s technology needs, whether it's high-end or basic equipment.

Customer Service 196

Customer Service Pricing Accounting 196

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Mandatory Continuous Training : Implement ongoing training for all employees, regardless of status or location.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 215

Customer Service Information Marketing 215

Revenue Hub

JANUARY 21, 2025

Leaving negative reviews visible also gives your hotel a chance to flex your problem-solving and customer service skills, with thoughtfully crafted replies. Remove illegitimate positive reviews If a positive review counts as spam or otherwise breaks platform guidelines, you should try to remove it.

Article 108

Article Customer Service Presentation Book 108