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The value of human connection in customer service

eHotelier

Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?

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Transform Your Hotel's Customer Service with ChatGPT

Soft Inn

The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.

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How AI and Gig Workers Will Improve Customer Service for Restaurants

Modern Restaurant Management

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

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Travel Outlook partners with Thrio to advance the travel industry customer service experience

eHotelier

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.

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The Biggest Opportunity in Customer Service

Hospitality Net

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is:

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Customer service vs. customer support: what’s the difference?

Les Roches

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.