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The value of human connection in customer service

eHotelier

Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?

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Transform Your Hotel's Customer Service with ChatGPT

Soft Inn

The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.

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Customer Service Week 2024

Hospitality Net

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week.

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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Satisfied customers are more likely to generate positive feedback and referral business. The restaurant industry has a lot of competition.

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Travel Outlook partners with Thrio to advance the travel industry customer service experience

eHotelier

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

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Sabre Hospitality launches SynXis Concierge.AI: revolutionizing customer service with generative AI

eHotelier

Sabre Hospitality, a division of Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.