Transform Your Hotel's Customer Service with ChatGPT
Soft Inn
MAY 14, 2023
The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.
Customer Service Related Topics 
Being Short Staffed Is No Excuse for Poor Customer Service
Modern Restaurant Management
NOVEMBER 4, 2022
But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.
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Excellent Customer Service? It Starts at the Top!
Hospitality Net
APRIL 25, 2023
Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions.
Customer Service Is Like Dating
Hospitality Net
MAY 17, 2023
I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.
Great customer service and its role in successful restaurants
Les Roches
MAY 19, 2023
In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.
What is excellence in customer service?
Les Roches
DECEMBER 26, 2022
It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”
9 Insider Tips on Improving Customer Service and Relations in Your Business
Are Morch
DECEMBER 27, 2022
For every business to grow and be successful, it needs to have good customer service. Without it, the business might suffer from high customer churn and negative reviews. With good customer service, your business’s public image will increase through word of mouth.
Guide on Providing Excellent Customer Service: Before, During and After The Meal
7 Shifts
AUGUST 18, 2021
You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.
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Customer Service Is a Team Sport
Hospitality Net
APRIL 12, 2023
The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals.
10 Restaurant Customer Service Ideas That Increase Loyal Guests
Eat Restaurant Management
JANUARY 17, 2022
The outcome depends on the quality of your restaurant customer service. Then again, you can have naive interns asking people if they’d like dessert after the main course and make a mint.
Customer Service Trends in the Restaurant Industry to Look For in 2020
Modern Restaurant Management
JANUARY 22, 2020
Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.
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Booking.com ignites anger after customer service outsource move
PhocusWire
FEBRUARY 14, 2022
The Booking Holdings-owned brand will use global customer service provider Majorel to handle its call center operations, with the exception of staff at its Manchester and Amsterdam locations.
6 Brilliant Restaurant Customer Service Ideas To Bring In More Guests
The Restaurant Times
JULY 9, 2021
It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.
Little Italy Pioneers The Art Of Excellent Customer Service
The Restaurant Times
SEPTEMBER 3, 2021
He has made a name for himself with his ‘can do’ attitude, extreme passion for customer service and creating innovative strategies for the restaurant industry. The post Little Italy Pioneers The Art Of Excellent Customer Service appeared first on The Restaurant Times.
Sabre says cloud migration will drive savings, improve customer service
PhocusWire
FEBRUARY 15, 2023
The cloud now contains 66% of Sabre’s “total compute capacity,” and the company expects to reach 90% this year.
6 Steps to Successful Hotel Management
InnQuest
MARCH 2, 2023
Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.
eegee's and Panasonic Connect Elevated Customer Service with High-Definition Drive-Thru Communication System
Fast Casual
APRIL 7, 2023
Learn why the Attune HD Drive-Thru Communication System from Panasonic Connect earns an A+ from eegee's.
Build a Loyal Customer Base by Offering Freebies
Modern Restaurant Management
MAY 4, 2023
A freebie is an easy way to improve customer service and form a loyal relationship with a customer. Customers expect great customer service; retention is significantly less expensive than having to continuously add new customers. It’s also a great tool to highlight new menu items and products.
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Why Your Restaurant Needs Front-of-House Automation Workflows
Modern Restaurant Management
MARCH 30, 2022
Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.
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How Coherent Communication Can Help Revive the Hospitality Sector
Modern Restaurant Management
OCTOBER 20, 2022
Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.
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Beemac Inc. selects Michael Presto as new Chief Executive Officer
eHotelier
FEBRUARY 12, 2023
With 25 years of experience his ability to provide solutions to customers goes unmatched. With routed core values in customer service, driver appreciation &, associates growth/development its no surprise he was the top candidate for the role.
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Promotions and Loyalty Programs Are Key to Coaxing Diners
Modern Restaurant Management
MAY 22, 2023
“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. . “As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM.
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You Too Can Be As Good As Amazon… Maybe!
Hospitality Net
APRIL 21, 2023
For a number of years, I’ve preached that our customers no longer compare us just to our direct competitors, but instead to the brands they enjoy doing business with the most. In other words, the ones that provide the best customer service and experience. Without fail, someone – usually many people – mentions Amazon.
Don’t Let COVID-19 Erode Customer Experience
Modern Restaurant Management
JANUARY 5, 2021
So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.
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GHM to launch The Chedi brand in Saudi Arabia
Boutique Hotel News
DECEMBER 22, 2022
We have chosen each hotel brand with care ensuring our discerning guests are welcomed with their distinctive avant-garde design, world-class amenities, and unmatched customer service standards.
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How to use Artificial Intelligence in the Hospitality Industry
Revfine
MARCH 21, 2023
Indeed, hospitality companies are increasingly using AI to carry out customer service tasks, which are especially important within hotels and resorts. As computer technology has advanced, artificial intelligence has become more reliable, enhancing its standing within the business world.
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Act Like an Owner – Revisited!
Hospitality Net
APRIL 26, 2023
One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.
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Three Critical Restaurant Advertising Strategies for 2021
Modern Restaurant Management
JANUARY 4, 2021
Focus on Customer Service and Personalized Experiences. Customer service and personalized experiences can differentiate yourself from cold, national corporations. Small businesses need to compete on their home court, and being the creative advertiser with great customer service will win each time.
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Omnichannel Communication: The Game-Changer Hotels Need Now
Revenue Hub
MAY 10, 2023
The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. To this end, your hotel may have many communication channels at travelers’ disposal, but if these channels don’t talk to each other, it is not an omnichannel service.
Restaurant Employee Management: 10 Tips to Retain Your Team
Sculpture Hospitality
MAY 2, 2023
Employees who are satisfied, motivated, and committed can help create a positive work environment, provide excellent customer service, and increase the restaurant's profitability. As a restaurant owner, your staff are your most valuable asset.
Making Memories Every Day
Lodging Magazine
MARCH 23, 2023
As I learned more about leadership, strategic planning, customer service and marketing, I was excited about the career path opportunities. Each division in hospitality teaches you a new skill set that can easily be transferable anywhere in […] The post Making Memories Every Day appeared first on LODGING Magazine.
Daish’s Holidays nearly doubles service team amid spike in demand
Hotel Owner
NOVEMBER 24, 2022
Independent family-owned hospitality group, Daish’s Holidays has strengthened the customer service team at its Bournemouth head office with six new recruits, almost doubling the team. To accommodate increased demand, the new recruits join the now 15-strong customer service team as reservation advisors.
How TMCs are blending automation with human support
PhocusWire
JANUARY 3, 2023
Executives from CWT and Flight Centre Travel Group discuss challenges facing the business travel sector including the need for more customer service and a focus on sustainability.
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eCommerce trends shaping today’s guest expectations
Hospitality Net
MAY 14, 2023
From frustrations with trying to find customer service contact details on your website to being wowed by personalized offers and a one-click checkout, consumers have faced the whole gamut of human emotion when it comes to eCommerce experiences.
How to Succeed at In-House Restaurant Delivery Marketing
Modern Restaurant Management
FEBRUARY 18, 2022
Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.
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Why choose a career in food and beverage management?
Les Roches
MARCH 16, 2023
It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.
Five Ways Hospitality Benefits from Payment Automation
Modern Restaurant Management
OCTOBER 27, 2020
Customer Service for Customer Service Masters. In hospitality, customer service is paramount. The industry knows the importance of consistent customer service. That same level of service should extend to their partners.
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St. Ermins Hotel names James Clark as hotel manager
Hotel Owner
DECEMBER 14, 2022
During his time with Hyatt Hotels, he led both the Andaz London Liverpool Street and Great Scotland Yard Hotel to record customer service results and top TripAdvisor ratings. It’s a fascinating hotel with an intriguing past and is world-renowned for its high level of customer service.”.
UMusic Hotels partners with PUSHTech
Boutique Hotel News
FEBRUARY 3, 2023
PUSHTech CEO, Carlos Moncho, said: “We are delighted to serve UMusic Hotels with our suite of integrated products and data-driven solutions that will enable UMusic Hotels to provide a unique and personalised experience for their guests, while maximising hotel revenue and improving customer service.”
STARTUP STAGE: Connect-EZ provides in-app calling for travelers
PhocusWire
JANUARY 27, 2023
Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues.
Tips for Handling Aggressive Restaurant Customers
Modern Restaurant Management
SEPTEMBER 29, 2022
No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.
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How Artificial Intelligence is Changing the Travel Industry
Revfine
DECEMBER 7, 2022
In particular, businesses in the travel industry are taking advantage of AI in order to perform a variety of administrative and customer service tasks. Artificial intelligence is improving all the time, making it more reliable and more attractive as a business solution.
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OTA Insight names Bhogaraju as COO
Boutique Hotel News
MARCH 20, 2023
“I look forward to partnering with the Transparent Intelligence, Kriya RevGEN, Triometric Solutions and OTA Insight teams and contributing to the continued growth and success of our customers,” he added.
OTA Insight names Bhogaraju as COO
Boutique Hotel News
MARCH 20, 2023
“I look forward to partnering with the Transparent Intelligence, Kriya RevGEN, Triometric Solutions and OTA Insight teams and contributing to the continued growth and success of our customers,” he added.
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