2023

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Expert tips on creating long-term value from hotel guest surveys

eHotelier

Here's what hotels can do to rapidly scale their total guest engagement so that management can better decide what projects have the best near-term and long-term ROI from the guests’ perspective.

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The Bitter Taste of ‘Not Too Sweet’

EATER

Asian Americans have claimed the phrase “not too sweet” as a defiant shorthand and a cheeky rallying cry. But is that maxim really true? The finale of every childhood family function was the same. Aunties would unveil a tray of gulab jamun and start to circulate the house, or the servers at whatever restaurant was hosting would plop a bowl on the table in front of us.

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How Spanish tapas is redefining itself in Australia

Hospitality Magazine

For many diners, their first small plates dining experience was at a tapas restaurant. Like most cuisines, tapas peaked before it mellowed out in popularity, but venues are beginning to re-emerge in a more modern form, offering dishes that are reflective of traditional Spanish cuisine. To find out more about the Spanish tapas offering of today, Hospitality speaks to Iberica’s Joaquin Saez and Beso’s Ana Cortes Garcia.

Magazine 290
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The Extended-Stay Segment Reaches New Heights

Lodging Magazine

Commonly referred to by many as the ‘darling’ of the hotel industry in recent years, the extended-stay segment has risen to new heights on the strength of widespread growth and stellar performance outpacing all other chain scales. Demand continues to grow at unprecedented levels for the segment, which was established some 30 years ago and has upped the ante for both large brand companies and owner/operators looking for increased profitability.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Bird Group opens The Roseate Edinburgh

Boutique Hotel News

UK: The Roseate Edinburgh is the latest boutique hotel to open under Roseate Hotels & Resorts, joining properties in London, Reading and Bath. The property is spread across two newly refurbished, heritage Victorian townhouses, situated in Edinburgh’s West End. Formerly known as The Dunstane Houses , The Roseate Edinburgh offers 35 rooms and suites with en-suite shower rooms, Noble Isle bathroom amenities, and handcrafted four-poster beds with Scottish woollen throws.

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More Trending

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Hilton and Tesla Agreement Brings Charging Stations to 2,000 Hotels

Industry Insights Lodging Magazine

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles.

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Talking AI in Washington D.C.

SAS

I recently had two incredible opportunities: to visit the White House for a landmark executive order signing and to make remarks at a US Senate AI Insight Forum. The AI Insight Forum was part of a bipartisan Congressional effort to develop guardrails that ensure artificial intelligence is both transformative and [.] Talking AI in Washington D.C.

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Zeal Hotels signs with IHG for first net zero carbon hotel  

Hotel Owner

Zeal Hotels has signed a new agreement with IHG Hotels and Resorts for its first net zero carbon hotel. The hotel will mark both companies’ first lifecycle net zero carbon hotel. It will be aligned with the UK Green Building Council’s framework definition of net zero carbon buildings, and is set to open next year. It will be managed by Valor Hospitality.

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Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Travel Predictions 2024

Are Morch

Booking.com 2024 travel predictions highlight that travel isn’t just an escape, but a catalyst for experiencing our best lives. With data from a global study involving 27,000 travelers across 33 countries, explore our top seven 2024 travel predictions, including local market insights from the UK, Italy, Germany, Spain, the US, and Latin America. We’ll (re)invent […] The post Travel Predictions 2024 appeared first on Are Morch, Digital Transformation Coach.

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8 hospitality industry trends in 2024 and tips to stay ahead

eHotelier

The hospitality industry has always been at the forefront of adapting to changing trends and customer preferences. As we approach 2024, it’s evident that the industry is on the cusp of significant transformation. Here's how to stay ahead.

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Netflix’s Acclaimed ‘High on the Hog’ Returns for Season 2

EATER

New York chef DeVonn Francis in the new season of High on the Hog. In four new episodes, host Stephen Satterfield heads to Atlanta, New York, New Orleans, and Los Angeles to explore Black foodways High on the Hog , the much-lauded Netflix series that centers around African American culinary history, is back for a second season later this month. High on the Hog is based on a book written by food historian Jessica B.

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Wayward Brewing opens Speakeasy bar in Marrickville

Hospitality Magazine

Sydney brewery Wayward has been serving the public at its taproom for more than seven years, but now it’s launched something a little different – a cocktail and beer speakeasy. The new addition to the Inner West landscape is all about comfort, with the 50-seat space fitted out according to a homey aesthetic – think cozy chairs and leather lounges.

Magazine 305
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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10 Tips for a Comprehensive Hotel Key Control Policy

Lodging Magazine

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

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What will ChatGPT mean for the travel industry?

PhocusWire

Industry leaders from Booking.com, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operators and for travelers.

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Industry applauds removal of L.A. Homeless-In-Hotels ballot measure

Hotel Business

The removal of Los Angeles’ Homeless-In-Hotels measure from the March 2024 ballot is a victory for the City of Los Angeles and its hospitality community as it prevents hotels from becoming homeless shelters and protects hotel employees who would have become the first line of care, according to local and national hotel associations. “This solution ensures that our hotel community is thriving and able to continue providing excellent careers and economic benefits to our iconic neighborhoods t

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The Vineyard to reintroduce tasting menus and wine flights next month

Boutique Hotelier

The Vineyard, a luxury boutique in Newbury, will reintroduce tasting menus and wine flights to its restaurant next month for the first time since the pandemic. General manager Chris Smith, who was promoted to his new role last October, says the move is part of his plan to bring back the hotel’s wine theme “in a big way.”. Smith told BH: “Pre-Covid, we used to do a ‘Judgement of Paris’ wine flight [referencing the famous blind tasting where Californian wines won out against their French counterpa

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Visualizing new ways to protect sharks with data and analytics

SAS

Where do hammerhead sharks go at night? And perhaps more importantly, why? Research Scientist and Professor Alex Hearn of the Galapagos Science Center hoped that a team of SAS analytics volunteers would be able to answer that by analyzing data he has collected over nearly two decades. The project is [.

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Vine Hotels makes four senior appointments

Hotel Owner

Vine Hotels has announced four senior appointments across the 13 properties it owns or manages in the UK. Ruslana Yarmolyuk will take over as general manager for Mercure Kenwood Hall Hotel and Spa, bringing over a decade in hotel management. Yarmolyuk has had successful terms as a general manager for many properties within the Mercure hotels portfolio.

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How three emerging restaurant operators are finding wins

Nation's Restaurant News

Hi and welcome to Extra Serving, a Nation’s Restaurant News podcast. I’m your host, Holly Petre. Today is a very special episode. You won’t hear a conversation between me and my cohosts.

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TSA’s Facial Recognition Raises New Concerns

Travel Pulse Destinations

Some government officials are worried about the risk to civil liberties, privacy rights, safety and security of biometric data, and racial discrimination.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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10 smart hotel cost control ideas to save money

eHotelier

Cost can always be reduced, but how does this multi-facted issue impact your day-to-day operations and how will it reflect on your guest experience? Here are ways to turn cost issues into a competitive advantage.

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Feeding the Revolution

EATER

Crip love, mutual aid, and pots of immune-boosting soup on the stoop Listen to this article “Oh, you want to know how you can support disability justice? MAKE SOMEONE A POT OF SOUP!” my friend William Maria Rain, a true disability justice OG, yelled at the audience at a disability justice panel at the D Center at the University of Washington, circa 2014 or so.

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Nobu Hospitality Expands into Lisbon

Hospitality Net

Nobu Hospitality, the fastest growing luxury lifestyle brand founded by Chef Nobu Matsuhisa, Robert De Niro, and Meir Teper, is pleased to announce its expansion into Portugal marking another significant milestone in the company’s global expansion strategy.

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Capitalizing on Conversion: Taking the Project to the Finish Line with Strategic Planning and Partnerships

Lodging Magazine

LODGING brings you the second installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. We speak with Kunal Dave of Laxmi Hotels Group on his approach to each stage of the conversion process. The third article will focus on development and guest service trends in the leisure market. Conversions are a popular option among developers today, and for Kunal Dave, president of Charlotte, North Carolina-based Laxmi Hotels Group, LLC, […

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i