Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. WII-FM for servers is simple: higher guest check averages equals increased server tips. Increasing server tips by increasing your check averages by one dollar doesn’t have to complicated.

Server 52

Server Training POS Systems Pricing 52

Eat Restaurant Management

APRIL 26, 2023

Read the full article for your step-by-step guide on how to triple your servers' tips. Improving the guest experience through personalized service can also increase tips. Increasing tips lead to happier staff and increased revenue for the restaurant.

Server 52

Server Reservations Article Training 52

Modern Restaurant Management

JANUARY 17, 2023

First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks. That's the power of real-time data.

Server 159

Server Budgeting 159

Eat Restaurant Management

MAY 8, 2023

As the restaurant industry becomes more competitive, providing exceptional service is what helps fine dining establishments stand out.

Server 52

Server 52

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

Server 167

Server Training Reservations 167

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

FEBRUARY 22, 2024

The host can speak with management if there is any sort of issue, the servers can relay customer needs like food allergies to the kitchen so they can prepare for the order. The server at the table doesn’t know how to respond but the manager on duty is CPR certified. For example, a customer starts choking on a piece of food.

Customer Service 106

Customer Service Communication Server 106

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. Here’s a way to see which type of server works in your operation: meet Sam and Susan. Look at her as a salesperson who is either maximizing the leads you’ve generated for her (customers who walk in the door) or letting good prospects get away. Sales don’t happen all by themselves.

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Training Server Presentation 82

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. If the server was exceptional, they received a tip of 15 percent or more. However, if service was below expectations or just bad, then the server would receive a tip between five and ten percent. Most have backtracked. To me, the tip has nothing to do with food.

Server 184

Server Food Operations Presentation Pricing 184

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 153

Server Training Pricing Scheduling 153

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 162

Server Training Article Pricing 162

EATER

JULY 28, 2022

Luke Fortney/Eater NY.

Server 102

Server 102

Service that Sells

SEPTEMBER 11, 2023

Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? You can avoid negative outcomes by making sure your servers understand your — and the restaurant’s — standards. Policy: Suggest an appetizer to each table. What Can I Do?

Training 86

Training Server Communication 86

Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Higher server tips is a key step to turning this around and it’s encouraging to see how digital tipping is increasing as restaurant owners aim to better reward employees. percent, from 16.93 percent to 17.32

Server 187

Server Guest Satisfaction Magazine Marketing 187

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 193

Server Communication Presentation Training 193

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 82

Server Training Presentation 82

Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 98

Customer Service Server 98

Modern Restaurant Management

MARCH 27, 2024

Servers can learn to anticipate the customer’s needs based on their body language and facial expressions. It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine.

Customer Service 180

Customer Service Server Presentation Marketing 180

Modern Restaurant Management

FEBRUARY 20, 2024

With four-in-ten Americans saying none of their purchases are made in cash, it’s become harder than ever to tip out servers in cash. Digital tipping ensures servers receive the full amount of their tips with less risk of error or theft. Servers want their tips as soon as they clock out for the day. Increased retention.

POS Systems 120

POS Systems Server Accounting Reservations 120

7 Shifts

JANUARY 10, 2024

Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Previously, they used a tip out model where servers kept about 12.5% Servers love it. That doesn't seem right to me,” says Hsu.

Server 88

Server Front of House Back of House Communication 88

EATER

MAY 27, 2021

Workers at the exclusive Spanish D.C. restaurant aired frustrations over claims of racial insensitivity and changes to the tipping system [link].

Server 96

Server 96

Service that Sells

JANUARY 16, 2023

The problem is that many restaurant servers are afraid to “sell.” The right waitstaff sales training program can teach your servers how selling is simply a part of serving. Guests are looking to servers to guide them through the menu. Servers are like tour guides for you menu. Servers are like tour guides for you menu.

Server 72

Server Training 72

7 Shifts

JANUARY 10, 2024

Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Previously, they used a tip out model where servers kept about 12.5% Servers love it. That doesn't seem right to me,” says Hsu.

Server 78

Server Front of House Back of House Communication 78

Modern Restaurant Management

JANUARY 18, 2023

Beyond putting guest data insights at servers’ fingertips, data science tools will deepen the personalization possibilities. Soon, a server will not only be able to see a guest’s general preferences but also receive tailored food and drink upsell suggestions based on their prior orders.

Server 184

Server Reservations Information Catering 184

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Concierge 193

Concierge Server Front of House Back of House 193

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. For instance, it can mean that fewer servers are required to cover more tables. Bigger tips mean happier servers, ultimately improving staff retention and reducing labor shortages.

Server 169

Server 169

MEWS

OCTOBER 21, 2022

Legacy POS systems are traditional POS (point of sale) systems that must be physically located on the premises of your hotel because information is stored on an intranet on local servers. The capacities of a legacy system are quite limited in comparison with a cloud system.

POS Systems 130

POS Systems Server Information 130

Hospitality Net

FEBRUARY 18, 2024

Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs.

Housekeeping 83

Housekeeping Server 83

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. As hotels and properties evolve, a more flexible and efficient technology infrastructure becomes increasingly important. One solution that has gained traction in recent years is the move to cloud computing.

Server 222

Server Demo Budgeting Property Management 222

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Server 169

Server Training Information Marketing 169

Service that Sells

MARCH 27, 2023

Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Explain that you’re concerned their child may get hurt and make them aware of how servers carrying large trays — often with hot contents — can’t see a small child in their path.

Server 95

Server Training Guest Satisfaction 95

Modern Restaurant Management

MARCH 15, 2024

On the other hand, businesses argue that these charges are necessary for things like large parties at restaurants, as getting stiffed on a tip can cause a server to lose out on a huge amount of income.” ” Technology is having an effect on tipping practices.

Presentation 166

Presentation Server 166

Modern Restaurant Management

JULY 14, 2021

Starting as a server in high school and college, he learned very quickly how important it is to deliver a great guest experience. These experiences meant more than good feelings for servers, as it often came to dollars and cents. Vichich’s background is in the front of the house.

Server 177

Server Information Marketing 177

Larry Mogelonsky

SEPTEMBER 27, 2023

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

Concierge 100

Concierge Server Training Download 100

7 Shifts

DECEMBER 13, 2023

In other words, a server keeps the first $5.12 Management can only receive tips directly when they’re the sole server for a table or when a patron explicitly indicates that a tip is for management. Tip pooling in Texas has one important stipulation : a valid tip pool can only include tips that exceed the tip credit.

Server 88

Server POS Systems Definition Accounting 88

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Service that Sells

OCTOBER 23, 2023

Offer specials that provide a server with an easy upsell opportunity. Train servers to attach an appetizer sale to the deal. Run server incentives to provide extra motivation. For example, reward a lotto ticket to the server who’s able to upgrade the most well-drink orders to premium brands or regular drafts to larges.

Server 52

Server Training Pricing Blog 52