Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. WII-FM for servers is simple: higher guest check averages equals increased server tips. Increasing server tips by increasing your check averages by one dollar doesn’t have to complicated.

Server 52

Server POS Systems Training Pricing 52

OpenTable

MARCH 30, 2021

When chef Phillip Frankland Lee and his wife and pastry chef Margarita Lee opened Scratch Bar & Kitchen in Encino, California,… The post Why This Chef Opened a Restaurant with No Servers appeared first on Open for Business.

Server 105

Server Budgeting 105

Eat Restaurant Management

APRIL 26, 2023

Read the full article for your step-by-step guide on how to triple your servers' tips. Improving the guest experience through personalized service can also increase tips. Increasing tips lead to happier staff and increased revenue for the restaurant.

Server 52

Server Reservations Training Article 52

EATER

JANUARY 11, 2021

There are posts from servers who haven’t been able to get unemployment insurance or stimulus checks yet, single mothers running out of formula for their children, and people who share photos of empty fridges and mounting bills. The stories shared in these groups are a reminder of the United States’ glaring lack of a social safety net.

Server 104

Server 104

Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Higher server tips is a key step to turning this around and it’s encouraging to see how digital tipping is increasing as restaurant owners aim to better reward employees. percent, from 16.93 percent to 17.32

Server 154

Server Guest Satisfaction Magazine Marketing 154

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

Server 166

Server Reservations Training 166

Larry Mogelonsky

SEPTEMBER 27, 2023

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

Concierge 100

Concierge Server Training Download 100

Service that Sells

SEPTEMBER 11, 2023

Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? You can avoid negative outcomes by making sure your servers understand your — and the restaurant’s — standards. Policy: Suggest an appetizer to each table. What Can I Do?

Training 76

Training Server Communication 76

Modern Restaurant Management

JANUARY 17, 2023

First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks. That's the power of real-time data.

Server 146

Server Budgeting 146

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Front of House 146

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. Shouting, “I need a med-well steak on the fly; forgot to ring it in!”

Server 158

Server Back of House Communication Reservations 158

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 141

Server Training Pricing Scheduling 141

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. If the server was exceptional, they received a tip of 15 percent or more. However, if service was below expectations or just bad, then the server would receive a tip between five and ten percent. Most have backtracked. To me, the tip has nothing to do with food.

Server 173

Server Food Operations Pricing Presentation 173

Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 98

Customer Service Server 98

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. Robin Zheng. In what ways are robots enhancing restaurants and serving as problem solvers?

Server 174

Server Front of House Back of House Marketing 174

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 149

Server Training Article Pricing 149

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 189

Server Training Presentation Communication 189

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. As hotels and properties evolve, a more flexible and efficient technology infrastructure becomes increasingly important. One solution that has gained traction in recent years is the move to cloud computing.

Property Management 246

Property Management Server Budgeting Demo 246

Eat Restaurant Management

MAY 8, 2023

As the restaurant industry becomes more competitive, providing exceptional service is what helps fine dining establishments stand out.

Server 52

Server 52

Modern Restaurant Management

JANUARY 18, 2023

Beyond putting guest data insights at servers’ fingertips, data science tools will deepen the personalization possibilities. Soon, a server will not only be able to see a guest’s general preferences but also receive tailored food and drink upsell suggestions based on their prior orders.

Server 177

Server Reservations Catering Information 177

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Concierge 189

Concierge Server Kitchen Operations Front of House 189

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. At first glance, QR-code menus or tableside tablets may appear to reduce server-guest interaction. Too Much Tech Is Not a Solution.

POS Systems 243

POS Systems Server Back of House Front of House 243

Modern Restaurant Management

JULY 11, 2023

Customers access a digital menu through their smartphone camera and place orders without reviewing physical menus or interacting with servers. Diners scan the QR Code on their table to access the restaurant menu and place their order as soon as they’re ready — no need to wait for a server.

Server 100

Server Information Pricing Marketing 100

Service that Sells

JANUARY 16, 2023

The problem is that many restaurant servers are afraid to “sell.” The right waitstaff sales training program can teach your servers how selling is simply a part of serving. Guests are looking to servers to guide them through the menu. Servers are like tour guides for you menu. Servers are like tour guides for you menu.

Server 65

Server Training 65

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. For instance, it can mean that fewer servers are required to cover more tables. Bigger tips mean happier servers, ultimately improving staff retention and reducing labor shortages.

Server 155

Server 155

MEWS

OCTOBER 21, 2022

Legacy POS systems are traditional POS (point of sale) systems that must be physically located on the premises of your hotel because information is stored on an intranet on local servers. The capacities of a legacy system are quite limited in comparison with a cloud system.

POS Systems 130

POS Systems Server Information 130

EHL Insights

JULY 26, 2023

Is it fair that a server who is capable to deliver a better service than his or her colleagues (and gets more tips) has to put all the money earned in a pot that will be equally shared with other employees? Employees care about justice and want to be rewarded according to their efforts.

Server 72

Server 72

EATER

JULY 7, 2023

To make the case for service fees, many restaurateurs have insisted that they’re a way to make pay more equitable between front-of-house workers like hosts and servers and kitchen workers like line cooks and dishwashers. Now, the fees have inspired a lawsuit at Los Angeles hot spot Jon & Vinny’s. might be going to the restaurant’s owners.

Front of House 94

Front of House Server Pricing Back of House 94

Hospitality Net

AUGUST 1, 2023

Is it fair that a server who is capable to deliver a better service than his or her colleagues (and gets more tips) has to put all the money earned in a pot that will be equally shared with other employees? Employees care about justice and want to be rewarded according to their efforts.

Server 74

Server 74

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. While “shadowing” strategies pairing new staff with veteran servers may be tempting given limited time and budgets, the potential to pick up bad habits or dissonant messaging warrants significant caution.

Training 165

Training Server Budgeting Scheduling 165

Modern Restaurant Management

MARCH 22, 2021

You can keep your servers and provide traditional table service. However, if you previously assigned servers five-to-six table sections, I recommend assigning them smaller, three-table sections upon reopening. You’ll need to work with your servers to make sure this happens, but remember this is about you and your profits.

Server 189

Server Pricing Training Presentation 189

Service that Sells

MARCH 27, 2023

Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Explain that you’re concerned their child may get hurt and make them aware of how servers carrying large trays — often with hot contents — can’t see a small child in their path.

Server 88

Server Guest Satisfaction Training 88

EATER

MARCH 22, 2023

There’s a pretty standard server speech when you go out to eat at a restaurant with table service. Asking a server for advice does come with risks: Yes, you might experience a shameless upsell. But why not let someone — be it a server, bartender, or even a somm — talk you through the options to help you find something you like?

Server 110

Server Information 110

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Server 156

Server Training Information Marketing 156

Modern Restaurant Management

AUGUST 23, 2021

Servers are now demanding guaranteed pay, far above $15-$20 per hour. The bartender informs you that they don’t have any servers and hands you a paper menu. Upon further conversation about the current business climate, she tells you that she cannot find servers due to their outrageous salary demands.

Server 204

Server Pricing Presentation Information 204

Modern Restaurant Management

JULY 14, 2021

Starting as a server in high school and college, he learned very quickly how important it is to deliver a great guest experience. These experiences meant more than good feelings for servers, as it often came to dollars and cents. Vichich’s background is in the front of the house.

Server 173

Server Information Marketing 173

Modern Restaurant Management

AUGUST 16, 2021

At the end of the night, two servers tied for first place. Unbeknownst to management, the two servers decided that the prize should go to their bus person. Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house.

Server 200

Server Article 200