Service that Sells

OCTOBER 10, 2023

Spotting Fake IDs: The next step up in preventing alcohol sales to minors is making sure that the ID they show your server or bartender isn’t fake. The second person is welcome to order their own drink when they get to table and meet the server, but no sooner.

Server 52

Server Training Presentation 52

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. WII-FM for servers is simple: higher guest check averages equals increased server tips. Increasing server tips by increasing your check averages by one dollar doesn’t have to complicated.

Server 52

Server Training POS Systems Pricing 52

Eat Restaurant Management

APRIL 26, 2023

Read the full article for your step-by-step guide on how to triple your servers' tips. Improving the guest experience through personalized service can also increase tips. Increasing tips lead to happier staff and increased revenue for the restaurant.

Server 52

Server Reservations Article Training 52

7 Shifts

AUGUST 26, 2024

But even the best servers and restaurant workers have difficult days. In fact, every great server who pulls in the big tips has pretty much the same set of skills and qualities. Flexible Work Hours Restaurants need servers who can work weekends, evenings, mornings, and mid-day shifts. Some are unexpected.

Server 147

Server Front of House Scheduling Training 147

Modern Restaurant Management

JANUARY 17, 2023

First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks. That's the power of real-time data.

Server 183

Server Budgeting 183

EATER

SEPTEMBER 10, 2024

The policy supported by both presidential candidates could mean tipping creates more tension between cooks and servers — and expands beyond restaurants

Server 101

Server 101

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 179

Server Training Pricing Scheduling 179

Eat Restaurant Management

MAY 8, 2023

As the restaurant industry becomes more competitive, providing exceptional service is what helps fine dining establishments stand out.

Server 52

Server 52

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. If the server was exceptional, they received a tip of 15 percent or more. However, if service was below expectations or just bad, then the server would receive a tip between five and ten percent. Most have backtracked. To me, the tip has nothing to do with food.

Server 196

Server Food Operations Presentation Pricing 196

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 185

Server Training Article Pricing 185

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 144

Server Back of House POS Systems Customer Service 144

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

Server 167

Server Training Reservations 167

EATER

JULY 28, 2022

Luke Fortney/Eater NY.

Server 106

Server 106

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

Service that Sells

SEPTEMBER 11, 2023

Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? You can avoid negative outcomes by making sure your servers understand your — and the restaurant’s — standards. Policy: Suggest an appetizer to each table. What Can I Do?

Training 86

Training Server Communication 86

Modern Restaurant Management

FEBRUARY 22, 2024

The host can speak with management if there is any sort of issue, the servers can relay customer needs like food allergies to the kitchen so they can prepare for the order. The server at the table doesn’t know how to respond but the manager on duty is CPR certified. For example, a customer starts choking on a piece of food.

Customer Service 110

Customer Service Communication Server 110

Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Higher server tips is a key step to turning this around and it’s encouraging to see how digital tipping is increasing as restaurant owners aim to better reward employees. percent, from 16.93 percent to 17.32

Server 197

Server Guest Satisfaction Magazine Marketing 197

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. Here’s a way to see which type of server works in your operation: meet Sam and Susan. Look at her as a salesperson who is either maximizing the leads you’ve generated for her (customers who walk in the door) or letting good prospects get away. Sales don’t happen all by themselves.

Training 82

Training Server Presentation 82

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. For instance, it can mean that fewer servers are required to cover more tables. Bigger tips mean happier servers, ultimately improving staff retention and reducing labor shortages.

Server 192

Server 192

EATER

MAY 27, 2021

Workers at the exclusive Spanish D.C. restaurant aired frustrations over claims of racial insensitivity and changes to the tipping system [link].

Server 98

Server 98

Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 98

Customer Service Server 98

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 82

Server Training Presentation 82

Service that Sells

JANUARY 16, 2023

The problem is that many restaurant servers are afraid to “sell.” The right waitstaff sales training program can teach your servers how selling is simply a part of serving. Guests are looking to servers to guide them through the menu. Servers are like tour guides for you menu. Servers are like tour guides for you menu.

Server 72

Server Training 72

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

JANUARY 18, 2023

Beyond putting guest data insights at servers’ fingertips, data science tools will deepen the personalization possibilities. Soon, a server will not only be able to see a guest’s general preferences but also receive tailored food and drink upsell suggestions based on their prior orders.

Server 189

Server Reservations Information Catering 189

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Server 187

Server Training Information Marketing 187

7 Shifts

JANUARY 10, 2024

Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Previously, they used a tip out model where servers kept about 12.5% Servers love it. That doesn't seem right to me,” says Hsu.

Server 88

Server Front of House Back of House Communication 88

MEWS

OCTOBER 21, 2022

Legacy POS systems are traditional POS (point of sale) systems that must be physically located on the premises of your hotel because information is stored on an intranet on local servers. The capacities of a legacy system are quite limited in comparison with a cloud system.

POS Systems 130

POS Systems Server Information 130

Modern Restaurant Management

FEBRUARY 20, 2024

With four-in-ten Americans saying none of their purchases are made in cash, it’s become harder than ever to tip out servers in cash. Digital tipping ensures servers receive the full amount of their tips with less risk of error or theft. Servers want their tips as soon as they clock out for the day. Increased retention.

POS Systems 123

POS Systems Server Accounting Reservations 123

Modern Restaurant Management

JULY 14, 2021

Starting as a server in high school and college, he learned very quickly how important it is to deliver a great guest experience. These experiences meant more than good feelings for servers, as it often came to dollars and cents. Vichich’s background is in the front of the house.

Server 180

Server Information Marketing 180

7 Shifts

JANUARY 10, 2024

Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Previously, they used a tip out model where servers kept about 12.5% Servers love it. That doesn't seem right to me,” says Hsu.

Server 78

Server Front of House Back of House Communication 78

Modern Restaurant Management

JULY 11, 2023

Customers access a digital menu through their smartphone camera and place orders without reviewing physical menus or interacting with servers. Diners scan the QR Code on their table to access the restaurant menu and place their order as soon as they’re ready — no need to wait for a server.

Server 123

Server Information Pricing Marketing 123

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 157

Server Scheduling Front of House Customer Service 157

EATER

OCTOBER 13, 2023

The labor union representing bartenders, cooks, and servers is picketing on the Las Vegas Strip

Server 112

Server 112

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. As hotels and properties evolve, a more flexible and efficient technology infrastructure becomes increasingly important. One solution that has gained traction in recent years is the move to cloud computing.

Server 222

Server Demo Budgeting Property Management 222

Service that Sells

MARCH 27, 2023

Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Explain that you’re concerned their child may get hurt and make them aware of how servers carrying large trays — often with hot contents — can’t see a small child in their path.

Server 95

Server Training Guest Satisfaction 95

Modern Restaurant Management

AUGUST 16, 2021

At the end of the night, two servers tied for first place. Unbeknownst to management, the two servers decided that the prize should go to their bus person. Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house.

Server 208

Server Article 208