Trending Articles

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Former Melbourne café operator faces court

Hospitality Magazine

Monaco Willows Pty Ltd, the operator behind Melbournes recently closed Tusk Cafe, and its sole director Francis Placentino are facing legal action after allegedly breaching the Fair Work Act. The Fair Work Commission began legal action against Monaco Willows because the operator allegedly unlawfully deducted money from a worker and underpaid wages and entitlements.

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Your top 10 list of excuses

eHotelier

Is victim thinking that is holding you back from jumping in the deep end with the financials in your hotel career?

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Hotel Kiosk with Multiple Languages Support

Soft Inn

Hotel guests may come from anywhere in the world and speak different languages. Hence, the hotel kiosk solution must support multiple languages. In Japan, all the train ticket kiosks support Japanese and five other languages, such as English, Chinese, Spanish, etc.

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MRM EXCLUSIVE: The 2025 Restaurant Tech Forecast: Sunny with Some Disruption Ahead

Modern Restaurant Management

The restaurant industry has been in the eye of the storm, driven by shifting consumer behaviors, rapid advancements in technology, and the race to dominate emerging formats. As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. Here are my predictions for the trends that will shape the restaurant industry in the year ahead—and how businesses can emerge stronger by embracing them.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Here are three strategies you can implement to create an exceptional experience for your guests. #1 – Leverage Data Analytics Data analytics reveal insights into your customers’ dining preferences, ordering habits, and spending patt

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Hotel Pricing Strategy 2025

Soft Inn

In the hotel industry, pricing is a critical component that can significantly impact revenue and occupancy rates. Understanding the basics of hotel pricing involves knowing the different types of pricing strategies such as seasonal pricing, competitive pricing, and value-based pricing. These strategies help hotels set room rates that attract guests while maximising profits.

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Marriott International signs agreement to bring The Ritz-Carlton to Serbia

eHotelier

Marriott International, Inc., announced today that it has signed an agreement with Danube Riverside d.o.o.

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‘Tis the Season for Pop-Up Dining

Modern Restaurant Management

At this time of year, guests want to get all wrapped up in sharing festive and fun experiences with friends and family, while restaurant operators want to provide joy and goodwill to boost traffic and revenue. Decking the restaurant halls with an immersive pop-up experience is a gift that will keep guests jolly and merry long after the jingle bells stop rocking.

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Health and Safety Initiatives for Hotel Operators in 2025

Horizon Hospitality

Guest expectations for safety and hygiene continue to evolve. Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Heres how: 1) Enhanced Cleaning and Sanitation Protocols In the wake of the COVID-19 pandemic, enhanced cleaning practices have become the industry standard. Effective strategies include: Frequent Sanitization: High-touch areas such as elevator buttons, door handles, and front desks should be sanitized multiple times a day.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Bondi’s Da Orazio unveils major revamp

Hospitality Magazine

Orazio DElia has devised a new menu and refreshed and expanded the interiors in a major makeover of his restaurant Da Orazio. When the popular Bondi restaurant originally opened in 2014 as Da Orazio Pizza + Porchetta, it quickly became favoured for its namesake offerings. DElia sold his share of the restaurant in 2018, and his business partner Maurice Terzini (Icebergs Dining Room & Bar) replaced it with Cicciabella in 2019.

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The Mille Club: Exploring SoCal Luxury at El Encanto, a Belmond Hotel

Larry Mogelonsky

A quick jaunt up the coast for Angelenos or anyone else in Southern California (SoCal) is the picturesque haven of Santa Barbara with its never-ending white sand beaches surrounded by trendy restaurants and beachfront accommodations. But drive a few minutes up the citys hills, and you will reach the El Encanto, a secluded, 7.5-acre oasis of verdant gardens tucked into the upper reaches.

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Creating an inclusive workplace: it’s the law

eHotelier

Misgendering, derogatory comments, and retaliation not only violate the law but damage workplace culture.

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10 Tips to Improve Hotel Customer Service

Hotelogix

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous. Let’s look at some situations that are widely considered unacceptable: Delayed response time to a query, complaint, or concern Long lines due to inefficient service Rude and unprofessional interactions Impers

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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We Deserve Free Sparkling Water

EATER

Seltzer for all | Lille Allen Why more restaurants are making sparkling water free At a recent celebratory meal, when presented with the essential opening question of any meal — “Still or sparkling?” — I chose sparkling, and was somehow surprised to find a bottle of Pellegrino plopped on my table a minute later, and a charge for $9 on the check at the end of the night.

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First Australian president of Worldchefs elected

Hospitality Magazine

This special edition of FoodRadios The Culinary Passport features Andy Cuthbert, the first Australian to be elected president of The World Association of Chefs Societies. Currently GM at Jumeirah Group Dubai, he brings over three decades experience to the role and will be supported by a newly elected committee including vice president and fellow Australian Rick Stephen.

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Report: Digital tipping adds up to $375 per week for associates

Hotel Business

Shiny , a provider of associate engagement and retention software, has released its second annual report on tipping for the hospitality industry, which finds that offering digital tipping increases associates take-home pay. Entitled Harnessing Tipping Data to Empower and Motivate Hospitality Workers, the report offers a comprehensive analysis of tipping behaviors and patterns across a diverse sample of hotels utilizing the companys digital tipping software.

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Alluna Motel reimagined under Choice Hotels Asia-Pac

eHotelier

Announced today, the Mitchell familyPhill, Anna, Chris, and Sigridare transforming the Alluna Motel in Armidale into a stylish mid-century modern retreat, set to reopen in mid-2025 as part of Choice Hotels Ascend Hotel Collection.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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How to Optimize Revenue and Costs Along the Guest Journey

Revenue Hub

To analyze revenue and costs effectively through the guest journey, you need Business Intelligence (BI) tools that empower hotel commercial teams and management by providing real-time data analytics, actionable insights, and predictive modeling. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date These tools enable teams to make data-driven decisions at every stage of the guest journey, ensuring that strategies align with market demands and guest ex

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Are Cocktail Bars Leaving Craft Spirits Behind?

EATER

Craft spirits producers and distillers once relied on cocktail bars to promote their products. Now, that relationship is changing.

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Almost $450,000 recovered for Brisbane food workers and $162,000 in fines issued to businesses

Hospitality Magazine

The Fair Work Ombudsman recently conducted investigations into 51 fast food outlets in Brisbane, and the results have been staggering. Inspectors targeted “cheap eats” venues in suburbs including Sunnybank, Sunnybank Hills, Macgregor, and Robertson, which were selected based on a range of intelligence sources. In total, it was found 86 per cent of the businesses had breached workplace laws.

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From Local Love to Lasting Loyalty: Five Marketing Tips for Community Engagement

Modern Restaurant Management

Building a unique identity for your restaurant can be challenging in a competitive market. At Health Nut, we've successfully capitalized on local marketing to create a brand that resonates deeply with our community and inspires a loyal following. 1. Leverage Social Media and Local Influencers Social media and local influencers are invaluable tools for building connections and expanding your restaurant’s reach.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Azul Hospitality Group unveils Red Cliffs Lodge Zion as a tribute portfolio hotel following comprehensive renovation

eHotelier

Azul Hospitality, a premier hospitality management platform providing innovative approaches to maximizing an asset's performance

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The Evolution of Hotel Demand Forecasting

Revenue Hub

Understanding future demand trends, their causes, and the guest segments driving them can help hotel revenue managers adjust room rates to boost occupancy and sales. NB: This is an article from Cloudbeds , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Accurate forecasting also benefits hotels’ bottom lines in other ways.

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Black Friday 2024: Strategic Hotel Website Campaigns Drive 64% Growth in Direct Bookings

Hospitality Net

Black Friday has become a game-changer in the hospitality industry, a moment that redefines booking trends and drives unprecedented opportunities for hoteliers. As one of the most anticipated shopping events of the year, its impact on the travel sector continues to grow, reshaping how hotels approach their direct channel strategies. Following the close of the 2024 Black Friday season, The Hotels Network (THN) has conducted an in-depth analysis to uncover how this pivotal period influenced direct

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Applejack secures major backing from Compass Group

Hospitality Magazine

The Australian arm of the multi-national Compass Group has secured a “significant stake” in Sydney-based hospitality group Applejack. The partnership came about after Compass Group reached out to Applejack around 12 months ago. It all felt so positive from the get-go,” Co-Founder Hamish Watts tells Hospitality. “Once we started brainstorming and fleshing out the opportunity, the potential of working together was super exciting for Ben, myself, and the broader Applejack te

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a