Trending Articles

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Rostering as a strategic asset for tomorrow’s hotel management

eHotelier

Rostering staff in tourism and hospitality can be complex, due to the variety of working hours, shifts, award conditions and staff budgets The future belongs to those who recognize the transformative potential of rostering in elevating guest experiences, optimizing operational efficiency, and driving financial performance.

Budgeting 245
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Everything you need to know about marketing your hospitality business

Hospitality Magazine

There’s much to think about when running a hospitality venue. Has the roster been done? Did I order the meat from the supplier in time? Has the drinks menu been updated? It’s more than understandable that posting on social media or sending out EDMs often falls by the wayside. But it’s also essential to think about the landscape and how it’s evolving.

Marketing 246
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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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The best hospitality books and podcasts

MEWS

Discover some of the most inspiring and game-changing books and podcasts about hospitality, technology and success.

Book 130
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Asian American-Owned Restaurants Are Breathing New Life Into Sacramento’s Historic Japantown

EATER

New restaurants including Japanese izakaya Binchoyaki, Southside Super, and pop-up Mecha Mucho are helping reinvigorate a part of downtown Sacramento that was once home to a thriving Japantown.

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Matt Moran to open two venues in Canberra

Hospitality Magazine

Chef and Restauranteur Matt Moran will launch his first businesses in Canberra this autumn with sister venues Compa and &Sando. “Canberra has long had some really exciting restaurants and talent, and it’s a region I have been visiting for many years,” says Moran. “I’ve been looking for opportunities in Canberra, I have worked with many local producers for years, and can’t wait to open these two venues and have even more of a reason to spend time there.” Both eateries

Magazine 246
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Build Staff Loyalty by Leveraging Payments Technology

Modern Restaurant Management

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, whic

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Hilton Shares Record Growth in Caribbean and Latin America

Lodging Magazine

MCLEAN, Virginia—Hilton shared a year of growth in the Caribbean and Latin America (CALA), entering new markets in 2023. Last year, Hilton opened 19 new hotels and approximately 4,000 rooms in the Caribbean and Latin America, representing more rooms added in the region than in any other year in the company’s history. Hilton’s CALA portfolio is comprised of more than 220 hotels and over 40,000 rooms spanning 15 brands and 29 countries and territories.

Magazine 114
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Swinerton to construct $30M hotel in Georgia

Hotel Business

Swinerton has been chosen as the general contractor for the construction of the Chambray Hotel, a five-story property in Roswell, GA. The hotel, which will be part of the JdV by Hyatt soft brand, is being developed by a joint venture between DSM Real Estate Partners and Garage Cap. “Our team of hospitality builders has ample experience in complex environments like the Chambray Hotel that requires well-timed logistics, especially with tight site conditions as the site is surrounded on all four si

Document 105
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Checking in at Fairmont Banff Springs and the luxury trend for more intimate guestrooms

eHotelier

We take a closer look at a property that has leveraged the global trend that’s accelerated in the post-pandemic era centered around the ‘price inelastic yet experience elastic’ hotel consumer.

Pricing 241
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TIME Hotels Unveils 770-Key Property in Makkah, Saudi Arabia

Hospitality Net

TIME Hotels, renowned for its management expertise and headquartered in the UAE, has officially launched its latest venture, the TIME Ruba Hotel & Suites, in Makkah. This opening is poised to enhance the city’s hospitality offerings, providing guests with an unparalleled mix of luxury, comfort, and cultural immersion.

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JBF Launches Climate Solutions Campaign

Modern Restaurant Management

Calling it a critical subject, the James Beard Foundation® launched a campaign focused on tackling the significant impact of climate change on independent restaurants, chefs, and the local economies they support. Through the Climate Solutions for Restaurant Survival campaign, the James Beard Foundation will unite chefs across the country to raise awareness, educate federal policymakers, and galvanize action to mitigate the impacts of climate change. “Independent restaurants are not ju

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ESA Demonstrates Resilience of Extended-Stay Segment, Brand for KARA Hospitality

Lodging Magazine

LODGING brings you the first installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Vinay Patel of Fairbrook Hotels and Mitesh Amin of KARA Hospitality discuss some of the key benefits of operating within the extended-stay segment and share their model for success.

Article 117
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Red Roof opens dual-branded property in NorCal

Hotel Business

Red Roof has opened the dual-branded HomeTowne Studios Yuba City and Red Roof Inn Yuba City in Yuba City, CA. The HomeTowne Studios Yuba City is a 76-room extended-stay hotel that offers kitchens with full-sized refrigerators, microwaves, stove tops and activity tables with chairs. The hotel also offers weekly housekeeping and kitchen kits available for purchase at the front desk.

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Retail revolution: Driving revenue beyond room rates

eHotelier

Retail can produce up to 45%-65% profit and even the smallest space can produce revenue that will increase the bottom line.

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Swedish Candy Is Suddenly Inescapable

EATER

Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co

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Two-Way Radios Can Provide Better Customer Service

Modern Restaurant Management

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Being BOLD: Wyndham Underscores Inclusivity for Hotel Ownership

Lodging Magazine

There are numerous barriers to hotel ownership—like industry awareness, access to capital, and market knowledge—causing groups of entrepreneurs to be underrepresented in hospitality. To create spaces that encourage, promote, and assist these groups in becoming hoteliers, Wyndham Hotels & Resorts created two programs: Women Own the Room and BOLD (Black Owners and Lodging Developers).

Magazine 108
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How to Streamline Your RFP Process for Improved Conversions

Revenue Hub

Request for Proposals (RFPs) are essential for establishments aiming to fill their venue spaces – but the process can be a double-edged sword. On one hand, a well-responded RFP can lead to a profitable booking; on the other, the sheer amount of effort required to sift through numerous unqualified RFPs can be overwhelming. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date It’s like looking for a needle in a haystack, except the needle can signific

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How to design an efficient hotel kitchen

eHotelier

This guide will walk you through the essential steps to create a kitchen that meets the demands of a busy hotel environment, focusing on simplicity and functionality.

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8 Best Hotel Wifi Solutions in 2024

Software Suggest

Key Takeaways: Hotel WiFi is a vital guest room requirement, and effective solutions are key to customer satisfaction. Hotel WiFi management software efficiently wireless networks for seamless operations. Top hotel wifi solutions include HotSpot Express, Antamedia, and Wifi-Soft, each with unique features and considerations. Vacations are always fun.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Pop-Ups Keep The Purple Parrot Spirit Alive

Modern Restaurant Management

Mississippi restaurateur Robert St. John of the New South Restaurant Group has taken a twist on the adage "when life gives you lemons, make lemonade." In his case it's more like "when your restaurant closes due to the pandemic, host pop-ups." St. John's The Purple Parrot had been a community stalwart in Hattiesburg for 33 years.

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CBRE: Commercial Real Estate Lending Market Shows Stabilization

Lodging Magazine

DALLAS, Texas—The commercial real estate lending market demonstrated signs of stabilization at the end of 2023, with borrowing costs appearing to have peaked, even as transaction activity remains subdued, according to the latest research from CBRE. The CBRE Lending Momentum Index, which tracks the pace of CBRE-originated commercial loan closings in the United States, increased by 1.0 percent from Q3 2023—marking the first quarterly increase since Q1 2022.

Marketing 110
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Boost Your Hotel Performance with a Guest-Centered Strategy

Revenue Hub

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

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Transform your hotel’s revenue in two years or less with this guide to revenue management

eHotelier

Managing a profitable hotel requires a careful eye on your inventory. You don’t want to sell your rooms too early at reduced rates because such spillage can drain your revenue. However, spoilage, overbooking, and overselling can also wreck your profits.

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Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!