Trending Articles

The Tipping Fatigue Struggle Is Real

Modern Restaurant Management

The rising cost of goods and services has given some consumers pause over how much gratuity they are willing to leave at restaurants. With inflation continuing to reach near 40-year highs, tipping for takeout and delivery dropped to 14.5 percent in the second quarter of 2022.

Kimpton Hotels & Restaurants Finds Consumer Sentiments About Travel-Related Social Media Content

Lodging Magazine

SAN FRANCISCO—Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts’ Luxury & Lifestyle Collection, released findings from a global survey on consumer sentiment on social media content of travel brands and traditional travel influencers.

SureStay Hotel Group Surpasses 400 Properties Worldwide

Lodging Magazine

PHOENIX—BWH Hotel Group announced that SureStay Hotel Group has surpassed 400 properties around the world with 250 hotels now open in North America.

Saving labor with conversational AI and a mindset for automation

eHotelier

The labour shortage translates into wages continuing to tick up, finding and keeping good managers becoming increasingly hard, and automation becoming all the more mandatory in order to fulfill the service promise.

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NSW Government launches campaign to promote + support hospitality industry

Hospitality Magazine

The Australian Hotels Association NSW (AHA NSW) and Tourism Accommodation Australia NSW (TAA NSW) have welcomed a new Government campaign which is promoting careers in the hospitality sector.

Focus on These Hotel Revenue Management KPIS to Increase Profitability

Revenue Hub

Having a plan in place for effective hotel revenue management can help you secure profits. NB: This is an article from Lybra , one of our Expert Partners.

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Small Luxury Hotels celebrates first anniversary of its considerate collection

eHotelier

One year ago, Small Luxury Hotels of the World (SLH) launched the Considerate Collection with 25 founding members of actively sustainable luxury hotels.

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Former café operator penalised $192,995 for providing false wage records 

Hospitality Magazine

The Fair Work Ombudsman has secured a penalty of $192,995 in court against the former operators of a Japanese café in Perth’s CBD after they deliberately falsified wage records.

Forenom appoints chairman of the board: Joachim Hallengren

Serviced Apartments

NORDICS: Forenom Group has appointed Joachim Hallengren as its new chairman of the board. Hallengren originally joined the accommodation provider’s board of directors in 2017 to strengthen Forenom’s vision to become Northern Europe’s strongest corporate housing provider.

MRM EXCLUSIVE: QR Codes – How to Use Them Responsibly in Hospitality

Modern Restaurant Management

QR codes are an invention of the 1990s, a fad during the rise of smartphones and now one of the ultimate comebacks of the tech world. The quick response code, or QR code, hit the U.S.

Delta Hotels by Marriott Opens 100th Property

Lodging Magazine

BETHESDA, Maryland—Marriott International announced that Delta Hotels by Marriott has opened its 100th property—Delta Hotels by Marriott, Dubai Investment Park—bringing the brand’s travel experience to the city’s gated enclave.

How hotels are adapting to their four-legged guests

eHotelier

A recent survey found that 80% of pet owners care for their pets as they would for their children; what is more, 39% of people take their pets away with them when they travel. Insights Dog friendly hotels

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Why Your Restaurant Name Matters (+103 Awesome Examples)

7 Shifts

Table of Contents. Why your restaurant name matters. 103 Restaurant Name Ideas. Other resources for starting a restaurant. Why Your Restaurant Name Matters. There is no question that two keys to success in the restaurant business are excellent food and great service.

How former Wall Streeter created a 25-unit smoothie brand

Fast Casual

Baya Bar has 25 locations and will double nationally over the next 18 months

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Preventing an Ice Maker Takeover

Modern Restaurant Management

Thanks to the internet, including “The Ice Man” TikTok videos, most people know that restaurant ice makers can contain some nasty things. Though many folks still appreciate a cold beverage, knowledge of things lurking in ice makers has them inspecting the ice in their glass more closely.

AHLA Launches ‘Responsible Stay’ Sustainability Initiative

Lodging Magazine

WASHINGTON, D.C. — The American Hotel & Lodging Association (AHLA) today announced Responsible Stay, an industry-wide commitment to make meetings, events, and guest experiences in America’s hotels more environmentally and socially responsible.

How hotels can skip OTA pre-authorizations and go direct

eHotelier

Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here's what you need to know. Insights Hotel cash flow OTA Pre-authorisation Revenue Management

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Top 5 Email Marketing Trends for 2023

Revenue Hub

With 2023 quickly approaching, the top email marketing trends for 2023 are on the horizon. NB: This is an article from Travelboom. As an essential part of digital marketing for hotels, email marketing has the power to nurture guest relationships, generate new business and drive repeat business.

6 mistakes you're probably making with your tech rollouts

Fast Casual

COVID forced operators to beef up delivery, off-prem and other technologies, but complications occur if not managed well. Without an effective vendor selection and implementation process, you can see poor user adoption, a mismatch between needs and features, disconnection between systems and more

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Growth of Modern Contactless Payments: Increasing Restaurant Profitability and Efficiency

Modern Restaurant Management

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Contactless solutions have become a tool to ensure the survival of many businesses over the past three years.

IHG Signs First U.S. Vignette Collection Hotel in Oregon

Lodging Magazine

ATLANTA — IHG Hotels & Resorts (IHG) announced the signing of its first Vignette Collection hotel in the United States in McMinnville, Ore.

Increase your hotel’s revenue by focusing on guest experience

eHotelier

A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth. Insights Booking process Guest communications guest experience guest journey personalisation Post-departure pre-arrival

Emotional Guest Journey Mapping: What Is It And How To Use It

Revenue Hub

When figuring out the best way to build or boost your guest satisfaction in your hotel, following your guests on an emotional level is a crucial step. NB: This is an article from GuestJoy.

ResortPass raises $26m, appoints CEO

Boutique Hotel News

US: ResortPass, which offers day access to luxury hotels and resorts, has raised $26 million in Series B funding and appointed Michael Wolf as CEO.

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How To Attract Gen Z Customers to Your Restaurant

Modern Restaurant Management

To attract Generation Z into your restaurant, you’ll first need to understand them. Gen Z is a generation born from 1997 to 2012 , with the oldest members turning 25 this year.

PPDS Reaffirms Commitment to Supporting Sustainability

Lodging Magazine

PPDS reaffirmed its commitment to supporting sustainability in the AV industry with a strategy that is designed to help the hospitality industry reduce its electronic waste and enhance its green credentials.

How sustainability in hotels can help save the planet?

eHotelier

There’s just one Earth, and it is currently in a triple emergency according to the United Nations. Here’s the part your hotel can play in bringing a change. Insights green hotels sustainability

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What is Price Segmentation

Revenue Hub

A common mistake many companies make is believing that they are the ones who dictate the value of their products. NB: This is an article from Revenue Management Labs. In reality, it is their customers who decide what an offering is worth and whether they are willing to purchase it.

How to Use a Restaurant Inventory Order Sheet

Sculpture Hospitality

Inventory order sheets, also known as product order sheets or just order sheets, are used to keep track of ordering at your restaurant and are often a critical component of successful restaurant inventory management. Restaurant Inventory

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Why Earned Wage Access Is the Perfect Gift For Employees

Modern Restaurant Management

With the holidays upon us, restaurants and hospitality organizations are jumping on earned wage access (EWA) as a fee-free way to combat the labor shortage we've seen organizations face in 2022.

Hospitality is Working Launches Workforce & Immigration Initiative to Support U.S. Workforce

Lodging Magazine

WASHINGTON—Hospitality is Working, an affiliate of the American Hotel & Lodging Association (AHLA), launched the Workforce & Immigration Initiative to emphasize the need for Congress to support the U.S. workforce and economy through bipartisan solutions.