Trending Articles

article thumbnail

Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 299
article thumbnail

Clayton Wells releases new menu for Public’s Strand Hotel

Hospitality Magazine

Public Hospitality’s newly minted Group Creative Culinary Director Clayton Wells has teamed up with Head Chef Leigh McDivitt to revamp The Strand Hotel’s food offering. The Darlinghurst venue originally launched with a classic Euro bistro-inspired menu, but is now leaning more French with a twist, which is now live at Strand Bistrotheque on the ground floor and Kasbah rooftop.

Magazine 204
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A CPA’s Insight on Top Issues Restaurant Owners Face

Modern Restaurant Management

For restaurant owners, there are a number of issues in their workplace keeping them up at night and hindering them from successfully managing and operating their restaurant efficiently. As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

article thumbnail

The Best Food Books to Read This Fall

EATER

For when you want to read about food, not just eat it. | Lille Allen/Eater With these 11 works of food-focused fiction and nonfiction you won’t mind being cooped up inside as the temperatures drop As the blistering heat of summer subsides, giving way to cooler temperatures and changing leaves, there’s no better time than the present to cozy up with a good book.

Book 142
article thumbnail

Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

article thumbnail

Interview with CEO Alexander Edström of Atomize

Revfine

In this article, we'll be interviewing Alexander Edström of Atomize. In his position as CEO, Alexander has led the development of lean revenue management software for hoteliers on the cutting edge. It is based on the latest innovations in price automation - offering technology that relieves the pain of setting prices manually. The post Interview with CEO Alexander Edström of Atomize appeared first on Revfine.com.

Pricing 122

More Trending

article thumbnail

HFTP Announces Return of Entrepreneur 20X at Major 2024 Events, Applications Now Open

Hospitality Net

Austin, Texas (September 28, 2023) — Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the return of the premier hospitality technology pitch competition Entrepreneur 20X (E20X) at three events in 2024. Startups will have the opportunity to present their cutting-edge platforms at HFTP’s inaugural Digital Horizons 360 (DH360) Symposium in Europe in February and at HITEC Dubai and HITEC North America in June.

Events 113
article thumbnail

Food Delivery Fraud: Challenges in Ensuring Security for Platforms, Drivers, and Consumers

Modern Restaurant Management

The U.S. is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027. Due to the growth and increased demand, leading food delivery platforms such as Uber Eats, DoorDash​, and Grubhub are also facing the growing threat of fraud and abuse on both the customer and driver sides as scams and scammers become more sophisticated.

article thumbnail

While no longer unexpected, the "cost" of air travel disruptions continues to rise

PhocusWire

Two new airline industry reports provide insights into how consumers feel about air travel disruptions and also the costs – both economic and environmental – that these problems bring.

120
120
article thumbnail

Interview with CEO & Co-Founder Adam Harris of Cloudbeds

Revfine

In this article, we'll interview Adam Harris, the CEO and co-founder of Cloudbeds. Adam has vastly simplified the typically complicated world of OTAs, payments, reservations, and reporting so hoteliers can spend time on their most important job - taking care of their guests. Can you tell us The post Interview with CEO & Co-Founder Adam Harris of Cloudbeds appeared first on Revfine.com.

article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

How sharing information between Hotel departments via tech is changing the future of hospitality

eHotelier

Hoteliers have become accustomed to seeking excellence within each department, with each group internally supporting the other through consistency and diligence. However, today’s operations call for greater collaboration than in years past. Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple departments are becoming more common.

article thumbnail

Canaves Oia Announces New Luxury Villa Collection

Hospitality Net

Three new luxury villas were introduced to the Canaves Oia collection of resorts and villas in Santorini, Greece this season. The villas, along with the company’s Eden Villas complex, join the newly established Canaves Oia Villas Collection, which offers travelers to Santorini the perfect blend of privacy and space afforded guests of a luxury villa, along with the amenities and distinguished services of a luxury hotel, such as daily breakfast, room service, 24-hour front desk, twice-daily maid s

103
103
article thumbnail

The Topic Is Tipping

Modern Restaurant Management

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process. Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips.

Server 154
article thumbnail

NUMA raises $59M to grow its hospitality brand across Europe

PhocusWire

NUMA has more than 4,500 rooms and apartments in 10 countries across 28 cities in Europe including Berlin, Rome, Milan and Barcelona, with a focus on “boutique studios for modern travelers.

107
107
article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

article thumbnail

Brittain Resorts & Hotels Introduces AI Business Intelligence Tech Matrix

Technology: Lodging Magazine

MYRTLE BEACH, South Carolina—Brittain Resorts & Hotels (BRH) introduced an AI-driven business intelligence technology matrix. The move comes as BRH increases its service offerings as it expands further into third-party management for hotel owners seeking improved values and measurements. “While the hospitality industry traditionally has taken a ‘wait and see’ approach to new technologies, we have taken a much more aggressive approach at Brittain,” said Christy Jernigan, chief development off

Magazine 109
article thumbnail

Four Seasons Resort Punta Mita and Naviva, A Four Seasons Resort debut soulcation retreats for adults

eHotelier

Four Seasons Resort Punta Mita, a five-star oceanfront resort, and Naviva, A Four Seasons Resort, an intimate adult-only jungle retreat, invite romantic partners, friend groups, empty nesters, soul mates and solo travellers for Soulcation Retreats this fall set on a secluded peninsula on Mexico’s Pacific coast. Designed to refresh guests’ mind, body and soul, Soulcation Retreats encourage guests to discover Punta Mita two different ways across the neighbouring resorts with two special offers – a

242
242
article thumbnail

The Rising Importance of Empathy and New Technology in Culture & Heritage Tourism

Hospitality Net

Heritage tourism experts grappled with complex issues of presenting culture and heritage to tourists at an international gathering of culture tourism experts 24-25 September in Valencia, Spain.Dozens of delegates from 30 countries debated the latest issues, trends and opportunities affecting the sector, which accounts for 40% of all tourism activity, according to the UNWTO.Heritage tourism is worth around US$570 billion per year, said Scott Wayne, president at SWA Development.

article thumbnail

Bytes & Bites: The Future-Ready Fusion of Foodservice and Technology

Modern Restaurant Management

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey.

article thumbnail

Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!

article thumbnail

World Tourism Day highlights need for sustainable destination strategies

PhocusWire

Three ways destination marketing organizations can showcase their commitment to providing sustainable tourism, not only to attract travelers with similar values but to ensure their destination is open for decades to come.

Marketing 122
article thumbnail

Ube Flavoring Is Ubiquitous. But Where Does the Fresh Stuff Fit In?

EATER

Photo illustration by Lille Allen / Eater. Sources: Getty; Shutterstock. While most ube sweets in the U.S. are made with artificial or highly processed ingredients, some Filipino chefs are taking ube back to its roots As Ria Barbosa was getting ready to open a restaurant in Hawai‘i, she was excited to cook with a whole new world of fresh tropical fruits and vegetables — but she didn’t realize just how familiar some would be.

Marketing 127
article thumbnail

Simple tips to help your hotel rank on Google

eHotelier

Securing a prominent spot within Google’s search results can translate into the difference between a hotel boasting fully booked rooms and one faced with the emptiness of vacant accommodations.

Book 279
article thumbnail

Marriott International Launches Four Points Express by Sheraton

Industry Insights Lodging Magazine

Marriott International, Inc. announced the launch of Four Points Express by Sheraton, designed for the midscale segment. This new brand is a response to growing consumer demand for reliable yet affordable accommodations in Europe, the Middle East, and Africa. Consistent with the company’s approach to meeting the needs of guests with regionally relevant lodging products for every stay purpose, the announcement follows the company’s recent move into the affordable midscale space with City Express

Magazine 105
article thumbnail

2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.

article thumbnail

M3 and Trintech Release New Enhancements to Streamline Financial Processes

Hospitality Net

Atlanta, GA and Dallas, TX – M3, the hospitality sector’s #1 cloud-based accounting, financial, and data management platform in North America, and Trintech, a leading global provider of cloud-based financial close solutions for the Office of the CFO, have introduced a new API connection that seamlessly connects M3’s trial balance with Trintech’s Adra® Suite.

article thumbnail

Poor security, clunky processes driving online hotel booking abandonment

PhocusWire

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%.

Book 118
article thumbnail

It’s Time for a Glorious, Uncompromising Re-Politicizing of Wine

EATER

The longtime plea to "keep politics out of wine" ignores the fact that wine has always been political, and that drinking it can act as both rebellion and discovery.

110
110
article thumbnail

Transforming stays into cherished memories

eHotelier

Transforming stays into cherished memories - Insights - Insights Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.

article thumbnail

Cloud-Based Solutions: The Sky Is the Limit for Retail Success

Speaker: Ryan Bryers, SVP of Global Engineering

In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud! With technology giants like Google, AWS, and Azure leading the charge, the true value of the cloud extends far beyond cost savings.