Trending Articles

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4 tips to attract and retain Gen Z employees

eHotelier

Here's how to hire and keep the best of the best of Gen Z employees by updating their management and operational strategies, as Gen Z employee have very different expectations and needs than other generations.

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White Horse Surry Hills opens this week

Hospitality Magazine

Sydney’s Surry Hills is set to welcome the White Horse back to the neighbourhood this Wednesday. The venue we were all once familiar with has undergone a major transformation led by Craig Hemmings, with the space now covering a ground-floor restaurant, upstairs public bar and garden terrace, and function rooms. “We’ve approached the White Horse with a contemporary lens, elevating the offering without the price tag,” says Hemmings.

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Mastering Hotel MyKad Reader Systems: A Comprehensive Guide

Soft Inn

By reading this article, you will get a complete guide about the key card reader. Discover how Hotel MyKad Reader and Key Card Systems seamlessly enhance guest experiences and streamline hotel operations. Delve into the details of key card readers and explore the hidden features that make them indispensable tools in modern hotels. Join us as we reveal the secrets of Hotel MyKad Reader and Key Card Systems.

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Marketing Strategies for Restaurants – Weighing the Pros and Cons of User Generated Content

Horizon Hospitality

User Generated Content (UGC), which is anything that a customer shares about a brand on social media, seems to be a marketing golden ticket for restaurants. It speaks to the public’s demand for authenticity and is budget friendly. We have seen restaurants use tactics like aggressive review requests, flashy in-restaurant photo ops, and even online sweepstakes to drive more diners to post about, tag, and review restaurants.

Marketing 130
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Improving Survey Response Rates for Restaurant Managers

Modern Restaurant Management

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. While managers use a variety of ways to listen to their guests, surveys are one of the most successful tools for receiving feedback.

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Josh Niland closes Charcoal Fish + Fish Butchery Paddington

Hospitality Magazine

Acclaimed chef Josh Niland has closed the doors of two Sydney stores. Charcoal Fish in Rose Bay and Fish Butchery’s Paddington location both ceased trading on 31 March. A spokesperson told Nine the reason for Charcoal Fish’s departure was due to “the variable seasonality of that location”, with the store’s Instagram bio reading “closed.

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Momofuku Says It Will No Longer Enforce ‘Chile Crunch’ Trademark

EATER

David Chang during an appearance on “The Kelly Clarkson Show.” | Weiss Eubanks/NBCUniversal via Getty Images After drawing backlash, Dave Chang released a special podcast episode to explain his side of the chile crunch trademark controversy Last week, chef Dave Chang drew ire across the food community after the Guardian reported that Momofuku, the packaged goods brand that Chang spun out of his popular restaurants, had begun to enforce its trademark on the term “chile crunch” and was sending cea

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Calling His Shots: Industry Veteran Kenneth Fearn Prioritizes Need for More Diverse Hotel Ownership

Lodging Magazine

When Kenneth Fearn entered the lodging industry a couple of decades ago, many of the diversity and inclusion programs that now exist were just getting their start and consequently were of little help. Nevertheless, armed with a strong financial background and an intense desire to get out on his own, Fearn firmly established Integrated Capital, which gave him the ability to “call his own shot.

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Buzzing About Bees and Sustainability

Modern Restaurant Management

Chef Richard Sandoval’s fascination with bees and their critical role in food sustainability began years ago, rooted in a deep respect for nature's intricate balance. “As a chef, I've always been passionate about sourcing the best ingredients, and it became evident to me that bees are not just producers of honey but indispensable pollinators for countless crops we rely on for food,” the leader of in contemporary Latin cuisine with 60+ restaurant locations worldwide told

Training 139
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Hospitality workers and addiction – statistics, recovery and treatment options

eHotelier

Hospitality workers often endure long hours, high levels of stress, and, in many cases, unrestricted access to alcohol, which collectively contribute to a higher susceptibility to substance abuse.

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Former Din Tai Fung operators penalised $4 million by Fair Work

Hospitality Magazine

The former operators of three Din Tai Fung restaurants in Sydney and Melbourne have been penalised $4 million in court by Fair Work for underpaying workers and falsifying records. It’s the second-highest penalty ever secured by the Fair Work Ombudsman with Justice Anna Katzmann describing the case as serious and calculated. “[They] deliberately deprived the employees of their legislated entitlements and contrived to disguise their wrongdoing through the creation of a false set of rec

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Momofuku Says It Will No Longer Enforce ‘Chile Crunch’ Trademark

EATER

David Chang during an appearance on “The Kelly Clarkson Show.” | Weiss Eubanks/NBCUniversal via Getty Images After drawing backlash, Dave Chang released a special podcast episode to explain his side of the chile crunch trademark controversy Last week, chef Dave Chang drew ire across the food community after the Guardian reported that Momofuku, the packaged goods brand that Chang spun out of his popular restaurants, had begun to enforce its trademark on the term “chile crunch” and was sending cea

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Enhancing Hospitality Excellence: The Vital Role of Device Monitoring

Lodging Magazine

In the dynamic world of the hospitality industry, where customer satisfaction reigns supreme, every detail counts. From the moment a guest steps foot into a hotel lobby to the final farewell at check-out, every interaction and service provided must be seamless and efficient. In this digital age, where technology is deeply integrated into every aspect of our lives, device monitoring emerges as a crucial tool for maintaining the highest standards of operational efficiency, sustainability, and [

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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On the Road to Relief: Restaurant Trends and Opportunities to Watch

Modern Restaurant Management

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales.

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Erie Company to pitch at National Competition

eHotelier

A local start-up company, Away Together, will be pitching their mobile application at the HFTP (Hospitality Financial and Technology Professionals) HITEC (Hospitality Industry Technology Exposition and Conference) in June of this year.

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Merivale’s surprise record bar JAM opens this Friday in the Sydney CBD

Hospitality Magazine

If any Sydneysiders are looking for a new Friday night drinks spot to hit up this week, you’re in luck. Merivale has confirmed it will open the doors to surprise venue JAM in the Ivy Precinct on the 19th. The bar has been a secret passion project for Merivale CEO Justin Hemmes and his sister Bettina, who named the venue after their parents John and Merivale, who launched a clothing shop, jeans line, and record all titled JAM.

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Of Course Meghan Markle Is Doing a Cooking Show

EATER

The Duke and Duchess of Sussex on a visit to Morocco in 2019. | Tim P. Whitby/Getty Images It’s the ultimate relatability grab Just one month after announcing plans to launch her forthcoming lifestyle brand, American Riviera Orchard, Meghan Markle, aka Meghan, Duchess of Sussex, is preparing to further solidify her new role as a food influencer with a brand new cooking show that’s set to debut on Netflix in the coming months.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Three tips to help hotels impress guests through innovation

Hotel Business

Upgrading your property’s entertainment technology can feel like an overwhelming and expensive task. But imagine an upgrade that doesn’t just entertain—it supports staff, delights guests, and drives loyalty. Elevate your property with these quick tips. Deliver an experience that builds valuable guest loyalty Today’s guests expect more from their in-room entertainment.

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Yelp Data Reveals Fastest Growing Brands

Modern Restaurant Management

The comeback of the food court and the impact of small treats were among the trends uncovered in Yelp’s first-ever Fastest Growing Brands report , which ranks brands that are growing the fastest on and off of Yelp. The top five food businesses that saw increases in consumer interest are: CAVA: +54 percent Scooter’s Coffee: +51 percent LongHorn Steakhouse: +38 percent The Habit Burger Grill: +29 percent Wawa: +88 percent The list highlights Challenger brands, which are not market leaders but a

Marketing 147
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Business travel is back, but corporate customers are more demanding than ever

eHotelier

The rising demand for business travel is not necessarily easy for the industry to handle. Here are just some of the issues travel and hospitality providers are grappling with at the moment.

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Starward Distillery and Bar opens in Port Melbourne

Hospitality Magazine

After undergoing refurbishments, Starward Whisky have reopened their Port Melbourne distillery and have added a new food and drink offering. The Starward Distillery and Bar now hosts a food menu spearheaded by Head Chef Drew Traynor who comes from time at Melbourne’s Eau De Vie. The menu features small and large share plates which champion local producers from the area.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Hilton ramps up resort presence across Europe

Hotel Management Network

The hospitality giant has announced plans to unveil 10 new resorts across popular leisure destinations such as Greece, Ibiza and Malta. The post Hilton ramps up resort presence across Europe appeared first on Hotel Management Network.

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DoubleTree by Hilton Manchester Piccadilly unveils sustainable makeover

Hospitality Net

DoubleTree by Hilton Manchester Piccadilly, which is managed by global hotel management company Valor Hospitality, has unveiled a full refurbishment of all 285 bedrooms as well as hotel corridors.

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Customer ‘Listening’ Is Broken. Here’s How to Fix It.

Modern Restaurant Management

A friend tells you a restaurant has bad service and gave her food poisoning. Would you still go? But what if that “friend” is actually just someone leaving a review on Yelp? For today’s always-online consumers, it’s all the same. Reviews matter. Ninety-four percent of diners base their decisions on online reviews, and businesses who respond are seen as nearly two times more trustworthy than businesses who don’t.

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Sheraton Maldives Full Moon Resort & Spa achieves the prestigious green globe certification

eHotelier

Sheraton Maldives Full Moon Resort & Spa announces its achievement in receiving the esteemed Green Globe Certification following a recent sustainability audit, solidifying its commitment to sustainable tourism. Green Globe, the world’s leading certification, recognizes organizations that demonstrate unwavering dedication to environmental stewardship, social responsibility, and sustainable operational practices.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i