Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

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Customer Service Information Maintenance Server 189

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

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Budgeting Server Front of House Back of House 166

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

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POS Systems Customer Service Server Blog 40

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. They make the dining out process more convenient and minimize errors and delays, ensuring a smooth and enjoyable experience for the customer.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,” No Marketing Staff?

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Marketing Server Information Budgeting 196

NCC USA

APRIL 19, 2023

Cash flow is the lifeblood of all businesses. As a result, virtually all customers are now accustomed to paying with a credit card or debit at checkout to complete their dining experience. As a result, virtually all customers are now accustomed to paying with a credit card or debit at checkout to complete their dining experience.

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Server Customer Service Download POS Systems 52

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

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Server Scheduling Front of House Customer Service 158

Hotel Business

JANUARY 30, 2024

The migration concludes a five-year process and is a key component of Choice’s long-term technology roadmap and involved decommissioning more than 3,729 servers, with more than 300 applications retired and more than 250 applications migrated, the company reports.

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Server Customer Service Book Reservations 64

Modern Restaurant Management

APRIL 27, 2022

Meal kits are a great idea for restaurants that are especially busy on Mother’s Day and would prefer to prepare something in advance for their takeout customers. While your customers should be your main priority on any given day (especially a busy one), it’s important to keep your staff in mind too.

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Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. For the restaurant business, the pandemic changed everything, including raising the bar for what consumers expect in terms of choice and convenience.

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Server Budgeting Customer Service Catering 180

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

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Front of House Accounting Server Customer Service 189

The Restaurant Times

SEPTEMBER 16, 2021

Hence, it is crucial to remain organized in fast-paced businesses like restaurants, especially during the busiest of times. Over the last decade, point-of-sale (POS) software has evolved to improve the consumer experience and empower business owners to run operations more efficiently. . Adapt to Cloud-Based Operations .

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POS Systems Server Budgeting Customer Service 52

Restaurant Engine

JUNE 22, 2022

Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals. A POS system can help speed up your restaurant, meet your customers’ needs faster, and help your team work more efficiently.

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POS Systems Server Customer Service Marketing 111

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

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Communication Training Customer Service Server 178

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

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Reservations Information Server Customer Service 201

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Benefits for Businesses 1.

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Server Pricing Customer Service Training 52

Restaurant Engine

APRIL 10, 2024

When people dine-in you can offer them amazing customer service along with their meal. You also have the opportunity to address any issues your customers have right when they happen. So, you can also help smooth out any issues so your customers don’t leave unhappy. First, they don’t want to cook.

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Customer Service Training Marketing Server 52

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers and business owners alike can benefit from their use. The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Customers can avoid waiting for a server to bring over their check, run their credit card and sign the receipt.

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POS Systems Download Accounting Communication 186

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. If you don't already have a suggestive selling strategy, we highly recommend putting one into place in your business. Your guests have a personalized and better experience.

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Server Training Information Blog 147

Restaurant Engine

OCTOBER 5, 2022

Creating a positive experience at your restaurant is vital if you’re looking to grow your business and increase repeat customer visits. You can do this by enhancing the overall customer experience. Adding handheld POS devices for your servers greatly improves the ordering and payment process. tweet this).

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Server Reservations Scheduling POS Systems 59

NCC USA

MARCH 20, 2023

The dust is beginning to settle from the busy season between November and February. Your employees must learn the techniques and processes by which your business operates. Getting stuck waiting for a POS terminal to enter orders takes time your servers could be spending on more valuable work functions.

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Training POS Systems Server Customer Service 52

The Restaurant Times

JUNE 21, 2022

But when it comes to service, the front staff primarily focuses only on making the ordering process and serving the process smooth. . The most crucial thing to remember about great customer service is that their experience begins right from the moment they step into your restaurant and ends only when they leave. Faster Service

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Server POS Systems Customer Service Communication 52

NCC USA

MARCH 29, 2022

Customers’ expectations for their dining experiences are ever-shifting, but one thing that’s steadily in demand is convenience. This demand extends into several aspects of your business, but one of the most crucial is how customers pay their bill. Don’t let your restaurant get left behind. Types of Pay-at-the-Table Solutions.

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Server Budgeting Customer Service Information 52

Synergy Suite

FEBRUARY 7, 2023

A Point of Sale (POS) system is a critical component of a restaurant’s operations, serving as the central hub for processing transactions, managing orders, and facilitating various business functions. These reports assist in making data-driven decisions to improve operations, optimize menu offerings, and drive business growth.

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POS Systems Definition Server Information 52

Lithos POS

DECEMBER 19, 2023

Like all the business the business model also needs strategic planning to succeed. Management has a crucial role in the success of a business. Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience.

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Front of House Scheduling Communication Bookkeeping 52

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. 1: Craigslist.

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Server Customer Service Training POS Systems 64

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

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Pricing Catering Training Marketing 215

Revenue Hub

APRIL 2, 2024

As travel volumes return to pre-pandemic levels, guests expect access to contactless and mobile services and personalized experiences more than ever. Meanwhile, factors like talent shortages and inflation are forcing hotels to be more strategic about business growth, planning, and efficiency.

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Property Management Article Server Customer Service 99

Service that Sells

SEPTEMBER 19, 2022

If your restaurant serves alcohol, you and your servers have a responsibility to prevent underage alcohol sales on your premises. What Your Alcohol Servers Need to Know. Responsible alcohol sales training is the most effective way to protect your business, your employees, and your guests. It must not be expired.

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Training Server Document Customer Service 52

Modern Restaurant Management

FEBRUARY 21, 2023

Perhaps more than you would have tipped these under-par servers in the first place. ” That’s not going to make any manager feel good about the service they’re providing. And the next day there’s a scathing Yelp review criticizing customer service, the quality of food or both.

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Server Customer Service Training Marketing 117

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Businesses underestimate how often customers have poor experiences by an average of 38 percent.

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Communication Reservations Server Customer Service 192

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Lithos POS

SEPTEMBER 27, 2023

Technology helps business owners achieve their goals by simplifying and more opportunities to grow businesses. POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. This will help you to manage most of the business operations through the POS.

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POS Systems Accounting Front of House Server 69

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Pros: Labor costs are lower because there are no servers. Lower food costs contribute to higher margins.

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Scheduling Server Presentation Marketing 148

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

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Server Customer Service Accounting Marketing 223

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? When you’re running a restaurant, you can get caught up in the day-to-day of it all and forget about the bigger picture, the ‘why’ behind your business. Happier, motivated staff results in reduced turnover and better customer service.

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Training POS Systems Communication Document 148

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. If you don't already have a suggestive selling strategy, we highly recommend putting one into place in your business. Your guests have a personalized and better experience.

Server 78

Server Training Information Blog 78