Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. What’s more, we’re no longer engaged in one-sided conversations with customers. Surprisingly, this wasn’t too long ago!

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Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

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Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

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Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

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7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

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Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

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Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. Then, anytime a customer deals with the business, they’ll always have a positive experience.

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Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

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Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations. This line is often blurred.

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Metasphere

AUGUST 11, 2023

This level of personalization enhances guest satisfaction and builds stronger emotional connections, leading to increased loyalty and repeat business. Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences.

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Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

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Les Roches

DECEMBER 29, 2023

Emotional engagement has emerged as a potent factor in business, shaping customer loyalty and employee performance. Companies are progressively recognizing its significance in cultivating a thriving business. What Is emotional engagement in business? But what exactly makes emotional engagement so crucial?

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InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

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Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. And this includes -and specially points towards- your communication. They are not the ones that have to adapt to your way of communicating.

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Communication Guest Satisfaction Article Customer Service 79

Modern Restaurant Management

JUNE 13, 2022

Now more than ever, business owners must actively support their employees to increase morale, job satisfaction, and staff retention. According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. Improve Communication.

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Hotel Owner

MARCH 10, 2023

Any hotel owner knows how busy certain periods of the year are for the industry. So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Provide clear expectations Clear communication is essential for managing staff during busy periods.

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Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. This is also seen in other food businesses that deal with fresh and highly perishable items.

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Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Digital tools make the communication easier and more accurate. Implement software. Clarify and verify.

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Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

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Modern Restaurant Management

JANUARY 21, 2020

Poor reviews, videos, and live broadcasts of customer service problems, emergencies, or other issues can begin trending online virtually instantly. If you’re not listening closely and proactively engaging with customers, you’re running at high risk for a PR crisis. How you respond is everything. Foodborne Illnesses.

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Modern Restaurant Management

DECEMBER 4, 2023

The Importance of Perceived Wait Time Especially for perpetually busy or high-demand restaurants, customers who have to wait a long time can still be satisfied. However, customers who think that they’ve waited too long or perceive that the wait isn’t worth the service are almost never satisfied.

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Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

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Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences.

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Les Roches

MARCH 22, 2023

Starting an event planning service can be a fulfilling and profitable career choice as there’s a growing demand for skilled professionals. Here we’ll explain everything you need to know about starting an event planning business. But it has its challenges too. What is event planning?

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Modern Restaurant Management

MAY 4, 2023

A free meal helps create lifelong customers. Nearly 65 percent of a company’s business comes from existing customers, and 43 percent of customers spend more money at businesses they frequent regularly. A freebie is an easy way to improve customer service and form a loyal relationship with a customer.

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Modern Restaurant Management

NOVEMBER 24, 2020

As a seasonal business, we must manage a budget that includes almost all revenue during those busy months and very little or no cash flow during the slow months. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

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Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

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Les Roches

OCTOBER 30, 2023

Environmental challenges are becoming increasingly evident, so it’s no surprise that sustainability in business has become a hugely important topic for businesses in all industries. What is sustainability in business? By integrating a sustainable approach into core operations, businesses can also reduce waste and costs.

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Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

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