January, 2024

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How to Schedule Employees Effectively in 9 Steps

7 Shifts

A restaurant’s schedule is its framework for success. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Effective employee scheduling means finding the right mix of shifts and shift types for your business.

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Navigating market shifts: Keeping your hotel competitive in the age of new entrants

eHotelier

How can you capture demand when your hotel is no longer the hot new thing on the market? How can you compete with newer properties and their aggressive sales and marketing tactics?

Marketing 279
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Beyond Menus: Creative QR Code Uses for Restaurants

Modern Restaurant Management

During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. But QR codes offer much more than a pathway to a menu on our phones. Businesses use the 2D barcode in new, exciting ways every day. For example, Pizza Hut used QR codes to turn pizza boxes into an augmented reality game of Pac-Man, while Chili’s promoted the technology at its

Download 190
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Odd Culture Group’s Pleasure Club arrives in Sydney this month

Hospitality Magazine

For those who have been waiting to know more about the much-anticipated, late-night live music venue from the team at Odd Culture Group – we have news for you. Pleasure Club will open on 23 February in Sydney’s inner west suburb of Newtown, equipped with its 4am closure every evening from Wednesday through to Sunday. The venue takes it inspiration from the small bars of New York and Paris, and will host a unique late-night food, drink, and music experience for Sydneysiders.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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The Fearlessness of Kanji

EATER

How a simple rice dish became a Tamil symbol of resistance in Sri Lanka The plan for a surreptitious meeting had been in the works for weeks. On the morning of November 7, Mariyasuresh Eswari got in touch with a group of women to meet her at a clandestine location in Mullaitivu, a district located in the northeastern corner of the island nation of Sri Lanka.

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A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This wide-ranging responsibility is a lot, and it often leads to burnout.

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JLL: Global hotel investment volume to accelerate in ’24

Hotel Business

JLL’s Hotels & Hospitality Group ‘s Global Hotel Investment Outlook 2024 forecasts that global hotel investment volume will increase 15% to 25% year-over-year. Though 2023 proved to be a challenging year for commercial real estate, marked by geopolitical tensions and capital market dislocation, the lodging industry demonstrated resilience, with RevPAR achieving a full recovery and surpassing 2019 levels by 12%.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

Pricing 203
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Trippas White Group announced as partner for National Gallery of Australia

Hospitality Magazine

Trippas White Group has been announced as the exclusive food and beverage partner for the National Gallery of Australia in Canberra. Starting from 28 February, Trippas White Group will take responsibility for the venue’s multiple event spaces including the Gandel Hall area. Trippas White Group will also provide catering services across the venue in the form of breakfasts, communal-style grazing, and food stations.

Catering 246
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Why Does ‘Hell’s Kitchen’ Still Celebrate Toxic Chef Culture?

EATER

FOX Image Collection via Getty I After 22 seasons, Gordon Ramsay’s show remains a safe space for unhinged workplace aggression There’s a point in most Hell’s Kitchen episodes where Gordon Ramsay stops dinner service. There’s a problem: The beef Wellington is raw. Or the scallops are raw. Or the salmon is raw. It upsets Ramsay so much that he’s forced to chuck the beef against a wall or punch the salmon, the full force of his fist making raw fish shards fly everywhere.

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AHLA Announces 2024 Officers, Executive Committee, and Board of Directors

Lodging Magazine

WASHINGTON—The American Hotel & Lodging Association (AHLA) announced its 2024 officers, Executive Committee, and Board of Directors, which all include leaders from a variety of hospitality industry segments. Kevin Jacobs, Hilton’s chief financial officer and president, global development, was named chair of the board; Vision Hospitality Group President and CEO Mitch Patel was named vice chair; Marriott International Group President, United States and Canada Liam Brown was named secretary/tre

Magazine 122
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Guest Communications: Gold Standards, Key Challenges, and the AI

Revfine

Time and effort going into answering guest queries should not be underestimated. How to optimize the process to benefit your guests and your staff? This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com.

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sbe, Marc Anthony form strategic partnership

Hotel Business

International lifestyle hospitality group sbe has unveiled an exclusive partnership with singer, songwriter, actor and entrepreneur Marc Anthony and his company Magnus as new equity partners in sbe. Led by founder/CEO Sam Nazarian, sbe’s new multi-vertical business strategy will focus on growing the brand among Latin American audiences. “It’s an honor to join forces with longtime friend and international superstar Marc Anthony,” said Nazarian. “I have a tremendous a

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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From Consumption to Connection: Restaurant Promotion Trends for 2024

Modern Restaurant Management

At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive.

Events 197
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Michelin-star chef’s pop-up at Freyja

Hospitality Magazine

Two culinary forces are set to come together in February for a limited dining series at Melbourne’s Freyja. The Nordic-inspired restaurant’s Executive Chef Jae Bang is collaborating with Hugo Souchet from three Michelin-star restaurant Les Pres d’Eugenie in France. Over three nights, the chefs will serve a six-course set menu commencing on 8 February as part of the 4 Hands dining series.

Pricing 246
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You’re Probably Eating Way Too Much Protein

EATER

Plant-based foods, like beans and tofu, are great sources of protein. But in the search for good macros, we’re forgetting about fiber.

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Top Trends for Hospitality-driven Businesses

Lodging Magazine

Food & beverage has always been a critical part of the hospitality experience, but in an increasingly competitive landscape providing the right experience can be a major point of differentiation for hoteliers. As such, understanding the latest F&B trends can help hotel owners/operators improve the guest experience and maximize ROI. From the latest healthy food options to different menu ideas, there are many ways for hoteliers to capitalize and leverage the latest trends into an […]

Magazine 124
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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4 ways the crumbling cookie could improve customer experience

SAS

Well, it’s finally happening. After years of banter, Google began testing a feature called Tracking Protection on Jan. 4. This feature is designed to limit cross-site tracking via third-party cookies. It will be rolled out initially to 1% of all Chrome users, about 30 million people globally, with all users [.

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Global Hospitality Executive Keith Barr to Receive 2024 Cornell Hospitality Icon Award

Hospitality Net

The Cornell Peter and Stephanie Nolan School of Hotel Administration announced today it has selected Cornell alumnus Keith Barr ’92, IHG’s former chief executive officer, as the recipient of the 2024 Cornell Hospitality Icon of the Industry Award. The award will be presented at the Cornell Hospitality Icon and Innovator Awards ceremony in New York City on June 4, 2024.

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Mastering the Art of Anticipation: Recognizing Guest Cues Before They Do

Modern Restaurant Management

I n the hospitality and service industry, the ability to see beyond the obvious and anticipate guests' needs before they are even aware of their own needs is a skill that sets good from exceptional service apart. The key lies in understanding subtle cues and employing a proactive approach to ensure a seamless and delightful experience for patrons.

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Peruvian Japanese eatery Callao opens in Barangaroo

Hospitality Magazine

Sydney’s local Nikkei food landscape has a new addition, with Callao opening its doors to the public in the heart of Barangaroo. The venue is the latest addition for the team behind Wild Sage and Alegre Bar and Dining, which continues to grow its CBD portfolio. The 104-seater has encompasses a dining room and terracotta bar as well as an open kitchen for diners to observe.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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The Astonishing Success of ‘The Bear’

EATER

Valerie Macon/AFP via Getty Images Against all odds, a show focused on the tedious intricacies of opening a new restaurant thoroughly captured the popular imagination and took home ten Emmys Even setting aside Jeremy Allen White’s earth-shaking Calvin Klein ad earlier this month, it’s been a very good January for The Bear. On the heels of its second season, the FX drama that centers around White’s character Carmy, a Chicago chef trying to revive his brother’s restaurant, has proven both a fan fa

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Lodging Econometric: Dallas Again Leads U.S. Construction Pipeline

Lodging Magazine

In the ever-changing landscape of the U.S. hospitality industry, the Q4 2023 U.S. Construction Pipeline Trend Report by Lodging Econometrics (LE) shed light on cross-market trends. Dallas emerged as the strongest market, leading the nation with a record-breaking 193 projects/22,291 rooms, signifying Dallas’s growth and confidence in the hospitality sector.

Magazine 120
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Report: Hotels will pay historic wages, generate record level of tax revenue in 2024

Hotel Business

Hotels are projected to pay a record amount of wages and generate a record level of tax revenue in 2024, according to the American Hotel & Lodging Association’s 2024 State of the Hotel Industry report. The report, which forecasts that hoteliers will face continued challenges due to nationwide labor shortages while inching closer to 2019 occupancy levels, is based on data and analysis from Oxford Economics and was created in collaboration with AHLA Premier Partners STR, Avendra, Ecolab, Encor

Budgeting 118
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Uncovering the Importance of Pickup and Pace in Revenue Management

Revfine

As a revenue manager, one of your essential daily inquiries is, "What was yesterday's pickup?" It's a question that sets the tone for your day and helps you make informed decisions about selling the right room, to the right guest, at the right time, at the right price. Setting the correct room price is undoubtedly The post Uncovering the Importance of Pickup and Pace in Revenue Management appeared first on Revfine.com.

Pricing 120
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i