Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the front-of-house and 6.2 fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S., restaurants are operating with 2.8

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Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. They make the dining out process more convenient and minimize errors and delays, ensuring a smooth and enjoyable experience for the customer.

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Customer Service Front of House Communication Training 189

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

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Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

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Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

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Les Roches

AUGUST 10, 2023

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. The hospitality industry is about creating a welcoming environment for guests and offering tailored experiences that meet customer needs. What is the hospitality industry?

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Lithos POS

DECEMBER 19, 2023

Like all the business the business model also needs strategic planning to succeed. Management has a crucial role in the success of a business. Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience.

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SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

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Modern Restaurant Management

JUNE 26, 2020

With the novel Coronavirus, known as COVID-19, instilling the unknown in many Americans across the country, business owners were coming face-to-face with the reality of having to close their doors for an unforeseen amount of time. Immediately, many restaurants pivoted their business model to adapt to this change.

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Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. The real money is with repeat business. Customer loyalty is built on a combination of factors that a digital workplace can support, like: Ease of experience : Consumers want the multiple steps of dining in or taking out to be easy.

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Communication Front of House Information Customer Service 197

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

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Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Lead with Compassion. Embrace a New Way of Working.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. But smaller businesses can implement AI to make small changes that impact their business. Role of AI in Front of House.

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Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

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Front of House Customer Service Information Back of House 52

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Looking at it in more detail, this role within the hospitality and tourism industry is all about planning, operations, and staff management in hotels and restaurants to ensure the businesses run smoothly.

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Restaurant Engine

AUGUST 26, 2020

The most important thing to remember is to manage your fast growth so you don’t damage your overall reputation with slow service or poor customer service. Have a Business Growth Strategy. Is all your extra customer service training working? Concentrate on Holding the Line with Service. tweet this).

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7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Lithos POS

SEPTEMBER 27, 2023

Technology helps business owners achieve their goals by simplifying and more opportunities to grow businesses. POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. This will help you to manage most of the business operations through the POS.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

Restaurant Engine

FEBRUARY 24, 2021

Their goal is to help restaurants transition back into business while managing the Covid-19 pandemic successfully. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. This can mean the difference between excellent and ho hum customer service.

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Server Customer Service Training POS Systems 64

Hotel Owner

AUGUST 7, 2023

It is not just the kitchen and front-of-house roles that need filling. Equally, the industry needs to anticipate the arrival of students in their businesses. The trouble is, though, that too many people outside of our industry do not quite grasp those qualities. “It It is also far more varied and diverse than many realise.

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Travel and Tourism Training Front of House Accounting 95

Les Roches

MAY 24, 2023

As a hospitality professional, you need to have a good overview of when the quiet and busy seasons are, what your clientele is, and good managerial knowledge. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

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Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

As a hospitality professional, you need to have a good overview of when the quiet and busy seasons are, what your clientele is, and good managerial knowledge. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Lithos POS

OCTOBER 20, 2022

In this blog, we are discussing: The reason behind the labor shortage The pandemic affect How important is an employee to a restaurant How the labor shortage could affect your restaurant Where are they and how to attract them Tips to attract laborers to your business How to solve the labor shortage issue by relying on technology.

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7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

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Server Scheduling Front of House Customer Service 158

7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. The points correlate with the amount of responsibility (specifically in customer service), and the more points, the more tips. How to Choose the Right Tip Payout Method For Your Business. Full-Service Restaurants.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service.

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Front of House Customer Service Scheduling Service Management 161

Lithos POS

MARCH 27, 2023

Restaurant automation is the process of automating manual business tasks with the help of technology. Enabling automation in your business will help you to save time and reduce labor costs. It is hard to run your business without the help of technology. It is challenging to keep your business 100% efficient.

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Modern Restaurant Management

DECEMBER 21, 2022

In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. As a result, businesses will need to find ways to optimize and engage the staff they have, while providing them with a more positive work experience and gig-like flexibility.

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POS Systems Pricing Front of House Marketing 197

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. 6 ways to manage your hotel’s business.

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Communication Housekeeping Customer Service Training 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. And at its foundation lies your business' core values.

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Scheduling Front of House Back of House Communication 78

OpenTable

OCTOBER 20, 2023

Quick links Market research and business plan Location and layout Budgeting and costs Licenses and legal requirements Creating the menu Staffing Technology and systems Marketing and branding Opening your restaurant Market research and business plan Market research and crafting a solid business plan are foundational steps in opening a restaurant.

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POS Systems Budgeting Reservations Front of House 52

Modern Restaurant Management

DECEMBER 28, 2020

Restaurant owners are as busy as they’ve ever been, so they will look for marketing platforms that allow them to efficiently and effectively set their marketing campaigns, to drive traffic and growth without added effort. Technology is becoming a big part of how we run our business. Scott Lawton, CEO and cofounder at bartaco.

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Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

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