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Compliance training as a cornerstone of culture in hospitality

Hospitality Magazine

This year, the Australian hospitality industry has seen a renewed focus on the importance of compliance training and employee well-being. Why ticking the box isn’t enough Traditional, tick-box compliance training often falls short. Want to learn more about Allara Global’s compliance training? Click here.

Training 246
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The Apology Advantage: Why Training Your Team to Say I'm Sorry Drives Guest Loyalty

CHART

So why aren’t we training our team members to apologize well, just like we would with any other must-have skill? It can save the relationship and even boost loyalty. In hospitality, empathy beats excuses every time, and a sincere “I’m sorry” might just be the most powerful tool in your team’s toolbox.

Training 154
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Training at Scale: How to Grow Restaurant Teams Without Losing Brand Soul

Modern Restaurant Management

Whether scaling a single concept across new locations or managing multiple brands under one roof, the ability to deliver training that scales without becoming generic is mission critical. Lead With Product Understanding, Not Policy Memorization Training often begins with policies.

Training 100
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Rethinking Modern Hospitality Training: A Frontline First Approach

CHART

But most training doesn’t match the pace of their work. We’ve spent years exploring better ways to train and engage frontline teams, and where we’ve landed is BRIGHT. A practical employee enablement framework to help build flexible, focused training that fits into the real world of hospitality.

Training 100
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Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

Learning Objectives Explore the ethical considerations surrounding the use of ChatGPT in the restaurant and hospitality industry, such as the potential impact on job displacement and the balance between automation and maintaining a personalized human touch in customer interactions Explore best practices for integrating ChatGPT in the hiring process, (..)

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London calling: Top five observations on the hospitality sector from the UK

Hospitality Magazine

As a result, business owners must prioritise comprehensive staff training. The training should ensure teams not only understand the legislation upon joining but also maintain a strong awareness of the rules, with ongoing updates on any legislative changes.

Training 242
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Industry bodies unite to create RespectInHospitality

Hospitality Magazine

Hospitality and business peak industry bodies have united for the first time to release RespectInHospitality, a microsite with resources, training and templates for hospitality businesses. AHA NSW already has available to its members a comprehensive suite of resources and training when it comes to protecting venue staff.

Training 246