Sat.Mar 23, 2024 - Fri.Mar 29, 2024

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Embedding sustainability into a hotel starts with leadership

eHotelier

Of all the places to learn about how to successfully embed sustainability into large-scale hotel operations, few would think to start with Las Vegas. And yet, largely stemming from its desert location, water recycling and renewable energy programs have been up and running for quite some time at these casino resorts.

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Adelaide pop-up La Louisiane returns as permanent venue

Hospitality Magazine

After its successful pop-up, French eatery and bar La Louisiane has announced it’ll be a permanent fixture of the Adelaide CBD dining scene. Adelaide-based hospitality team The Big Easy Group and La Louisiane Co-founder and chef Alexis Besseau will continue to lead the permanent haunt which will be located at the original pop-up site on King William Street. “We are very excited to present the next chapter of La Louisiane,” says Besseau. “We want to continue to bring a bit

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Mews and Dayuse CEOs in conversation

MEWS

How did Mews and Dayuse and begin? Matt : Matt: Mews started 12 years ago when Richard Valtr, our Founder, was redesigning a hotel lobby in Prague. He realized that to provide truly great hospitality, staff shouldn’t be stuck behind desks and big computer screens. They should be engaging with guests, aided by a seamless, modern solution that boosts efficiency as well as the guest journey.

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The Power of “We”: Why Inclusive Hotel Workplaces See More Success

Horizon Hospitality

Hotel human resources and executive teams can make the best-laid plans for diversity initiatives, but they will never see success without truly inclusive hotel workplaces for their teams. This brings about two questions for hotel owners – “What does it mean to be inclusive?” and “Why should I care?”. Inclusive workplaces consist of employees who have a collective sense of belonging within an organization.

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Consumers booking wellness treatments on shorter lead time

eHotelier

New research from Journey reveals spa trends including changes to lead times, and cheapest and busiest days for spa breaks and treatments, highlighting opportunity for hotel spas to increase their revenue

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Maximizing March Madness Profits for Restaurants Through Advanced Technology Solutions

Modern Restaurant Management

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty. With an average viewership of about 10 million , March Madness presents a prime opportunity for restaurant operators to boost revenue as consumers rush to order their favorite game-time meals.

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Hampton by Hilton Reaches 3000th Hotel Milestone

Lodging Magazine

Hampton by Hilton celebrated the opening of its 3000th hotel. The Hampton brand is known for its several hospitality mainstays, such as hot breakfast with The Hampton Waffle, all-white bedding, and curved shower rods. In addition to the opening of its 3000th hotel, this year marks a year of milestones for Hampton, including the brand’s 40th anniversary, entry into its 40th country, and a groundbreaking entry into its fifth continent, Africa.

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Beyond survival: The need for sustainable change in UK hospitality

eHotelier

As industry leaders and trade bodies rightly advocate, the Government needs to demonstrate its commitment to the revitalisation of the hospitality sector. Failure to act now risks irreparable damage, not only to businesses but strikes a blow to the fabric of society.

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Bar Lettera to open in North Sydney in April

Hospitality Magazine

Modern Australian-Italian eatery Bar Lettera is slated to open at the Citadines Walker North Sydney hotel in April. Head Chef Ryan Perry is spearheading the culinary offering after time spent across Sydney venues such as The Bridge Room, Momofuku Seiobo, Woodcut, and Longshore. “North Sydney is a brilliant place to do an opening as there’s a real opportunity to elevate the local dining scene,” says Perry. “Bar Lettera is an upmarket offering where we take Italian classics and reinterpret t

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Inspiring Hourly Workers

Modern Restaurant Management

Retaining quality staff members is always a key challenge for restaurant operators. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

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Aperture Hotels Shares Growth From Past 12 Months

Lodging Magazine

ATLANTA—Officials of Aperture Hotels announced the company added 12 hotels to its portfolio over the past 12 months. Located from Florida to California, the 12 new properties are comprised of Hilton-, Marriott-, and IHG-branded hotels, as well as some independent flags. “We have enjoyed strong, steady growth over the past 12 months and plan to continue this trajectory moving forward,” said Charles Oswald, president and CEO, Aperture Hotels.

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From spreadsheets to AI: the new era of Revenue Management

eHotelier

Today, Artificial Intelligence (AI) is to modern revenue management what Excel was to the discipline in its nascent stages.

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Master Sommelier Adrian Filiuta launches Hunters Hill Wine Room

Hospitality Magazine

Adrian Filiuta is one of just six Master Sommeliers in the country, and now Sydneysiders can browse an expertly sourced selection spanning more than 1,000 bottles in Hunters Hill. Hunters Hill Wine Room has opened on Alexandra Street, and is the culmination of Filiuta’s extensive career in the hospitality sector. The wine professional spent 11 years at Merivale overseeing the beverage programs of more than 70 venues until his departure in 2022.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Sensory Branding: 5 Ways the Approach Can Deliver Impactful Guest Experiences

Lodging Magazine

Sensory branding is a powerful marketing strategy that engages guests’ senses to create a memorable and immersive experience. This valuable tool enhances guest satisfaction and builds brand loyalty. Here’s how. Scent marketing. Infuse the hotel’s signature scent in common areas, spa, and guestrooms. For example, a beachfront hotel might use a subtle coconut or ocean breeze fragrance to evoke a seaside atmosphere.

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Grand Hotel Bristol opens for spring, celebrates 120 years on portofino coast

eHotelier

Grand Hotel Bristol Spa Resort, a five-star hotel in Rapallo, Italy and member of Small Luxury Hotels of the World, reopens today for the 2024 spring-summer season unveiling exciting new updates to the property as it celebrates its 120th anniversary. Owned and managed by R Collection Hotels, the recently redesigned property along the Portofino coast offers ‘La Dolce Vita’ in a contemporary concept of hospitality and enhanced quality services.

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Manta restaurant welcomes new head chef

Hospitality Magazine

Daniel Rudolph has joined the team at Sydney’s Manta in Woolloomooloo as head chef. Rudolph comes from time spent working at venues such as Level 41 with Dietmar Sawyere and Peter Doyle; Sydney’s Langham Hotel; Berowra Waters Inn; and Paris’ Guy Savoy. Rudolph also owns Sushi Nori in Sydney’s north with his wife and business partner Oksana. “The opportunity to steer the menu and food vision at an independently owned venue as celebrated and as long-lived as Manta, in

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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New 2D Barcodes Offer Easy Access to Dynamic Information for Food Traceability and More

Modern Restaurant Management

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous. While a QR code can connect users to a host of static information, a more powerful 2D barcode is on the horizon to offer a wider suite of capabilities with virtually unlimited data storage capacity for instantaneous retrieval with th

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Broadening Scope: Why Hotels Must Rethink Revenue Management

Revenue Hub

The role of the hotel revenue manager, while foundational to maximizing a hotel’s room revenue, has become increasingly operational. Much of their day-to-day activities involve meticulously monitoring and adjusting room rates to stay competitive and responsive to market dynamics. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date While necessary and partly automated by a revenue management system, this operational focus consumes considerable

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Courtyard by Marriott debuts in Perth, bringing thoughtful design to Perth’s urban corridor

eHotelier

Courtyard by Marriott®, today celebrated the opening of Courtyard by Marriott Perth, Murdoch, marking the brand’s entry in Western Australia. Developed in partnership with leading Western Australian property developer Hesperia, the hotel is located in Murdoch, Perth’s fastest-growing urban catchment and features an all-day contemporary dining venue, Substance Restaurant & Bar, as well as flexible spaces for meetings and a 24-hour fitness centre.

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Baker Bleu to open all-day cafe and bakery in Cremorne

Hospitality Magazine

Melbourne’s Baker Bleu is expanding to open an all-day cafe and bakery in Cremorne later this year. The new location will be part of the anticipated Fortis development and will be the largest venue for the much-loved bakery that established in Elsternwick in 2016. Cremorne will be Baker Bleu’s fourth location, following its outposts in Caulfield North, Hawksburn, and Sydney’s Double Bay.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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IRIS launches new UI & mobile ordering features to unlock upsell and revenue potential

Hospitality Net

IRIS, a global leader in digital ordering for the hospitality industry, today announces a suite of new features which are now available across its mobile ordering platform. Each one has been developed to positively impact operational efficiency and revenue for operators at the back end, whilst at the same time enhancing the guest experience to encourage orders and loyalty at the front end.

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How to improve your hotel spa

Hotel Owner

Before undergoing a spa refurbishment, it is crucial to conduct a thorough assessment of your current spa facilities and offerings. This includes gathering feedback from guests through surveys, reviews, and direct communication so that you can better understand what aspects of the spa guests appreciate, and which areas need improvement. Keeping an eye on trends within the spa and wellness industry and conducting your own market research will also positively influence your spa offerings.

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John Page appointed Senior Director of Business Development, Americas at WATG

eHotelier

WATG, the world's preeminent leader in luxury hospitality design, has announced the appointment of John Page as Principal and Senior Director of Business Development for the Americas.

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Last chance to complete outstanding NSW licensee training

Hospitality Magazine

New licensee training courses were introduced in New South Wales in 2018, to support licensees in meeting their obligations under the NSW liquor laws, while ensuring a vibrant and safe venue. Anyone who was approved as a licensee, manager or club secretary before 1 September 2018, or after this date and have not completed licensee training as required, must act this week to complete the training before 1 April 2024.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i