Guest Experience: Lodging Magazine

JULY 15, 2022

Power 2022 North America Hotel Guest Satisfaction Index (NAGSI) Study, the surge in demand and steadily climbing prices have not been met with a corresponding improvement in amenities or services. As a result, overall hotel guest satisfaction […]. However, according to the J.D. The post J.D.

Guest Satisfaction 52

Guest Satisfaction Magazine Pricing 52

Hotelogix

OCTOBER 31, 2022

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Guest Satisfaction 278

Guest Satisfaction Property Management Guest Services Book 278

Are Morch

NOVEMBER 7, 2022

This is why it is crucial to make sure your hotel impresses your guests and keeps them coming time after time. The post The First Impression Counts: What to Do to Improve Guest Satisfaction appeared first on Are Morch, Digital Transformation Coach. Your hotel needs […].

Guest Satisfaction 52

Guest Satisfaction 52

eHotelier

MAY 4, 2023

In his new role, McArdle will be responsible for daily operations at the hotel to assure optimum performance, guest satisfaction, and that the property upholds the high-quality standards of the Marriott brand.

Guest Satisfaction 246

Guest Satisfaction 246

Hotelogix

NOVEMBER 16, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Marketing 162

PhocusWire

NOVEMBER 29, 2022

Hotels included in the report range from three to five stars and represent five major regions: Asia Pacific, Europe, North America, the Middle East and Africa and Latin America and the Caribbean.

Guest Satisfaction 77

Guest Satisfaction 77

eHotelier

OCTOBER 11, 2022

A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.

Guest Satisfaction 263

Guest Satisfaction 263

MEWS

MAY 2, 2023

As the face of your hotel, your front desk staff should be equipped with the necessary tools to deliver a top-notch guest experience. The more confident your employees are, the better they will perform, resulting in higher guest satisfaction.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Training 130

Hospitality Net

APRIL 19, 2023

Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America.

Guest Satisfaction 78

Guest Satisfaction 78

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Book Training 162

MEWS

APRIL 28, 2023

The better processes you have in place with the help of the right tool, the better your hotel will run, leading to increased guest satisfaction and increased revenue.

Guest Satisfaction 130

Guest Satisfaction 130

Hospitality Net

APRIL 18, 2023

Good news for the travel industry: Not only are folks giving in to wanderlust again, but they’re enjoying all the accommodations along the way.

Guest Satisfaction 77

Guest Satisfaction 77

MEWS

MARCH 21, 2023

Because a seamless check-in process is at the heart of guest satisfaction as it is the first chance your hotel must make a positive first impression on your guests. Your front desk operations can without a doubt be improved by automated hotel check-in.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction 130

eHotelier

DECEMBER 7, 2022

Travel Outlook, The Premier Hotel Call Center, to assist Newpark Resort and Hotel to increase voice channel revenue and improve guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

Revenue Hub

MARCH 30, 2023

Hotel check-in automation is about using technology to enable guests to get around the conventional check-in procedure, avoiding long lines at the front desk and expediting the entire process to increase guest satisfaction. Let’s look one by one.

Guest Satisfaction 91

Guest Satisfaction Article 91

MEWS

MARCH 14, 2023

Thanks to technology like Mews’ housekeeping integration, you can use the system to assign rooms to housekeeping staff, create shifts, and immediately let them know when a guest has checked out. The faster they can turn around a room, the better for turnover and guest satisfaction because they can check in earlier.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Scheduling 130

Hospitality Net

APRIL 25, 2023

This gives guests more choice in how they experience the hotel or resort, plus it drives sales through higher-value bookings and ultimately improves guest satisfaction.

Guest Satisfaction 96

Guest Satisfaction Book 96

Revenue Hub

MARCH 7, 2023

Guest satisfaction levels directly impact loyalty and can help turn guests into ambassadors for your brand. NB: This is an article from Mews Guests who have had a positive experience are more likely to recommend your hotel, thus contributing to word-of-mouth referrals, which reduces your marketing spend.

Guest Satisfaction 96

Guest Satisfaction Article Book Marketing 96

Revfine

JANUARY 29, 2023

Implementing the right upsell strategy can improve the guest experience and your bottom line. Upsells are a simple, straightforward way to drive more revenue, increase engagement, and build customer loyalty.

Guest Satisfaction 102

Guest Satisfaction Marketing 102

Revenue Hub

MAY 9, 2023

Guest satisfaction should be on top of the list, with a KPI measuring how the hotel utilizes its capacity. A decrease in a leading indicator, such as guest satisfaction, should trigger immediate action. For example, measure the time it takes to check in a guest.

Guest Satisfaction 89

Guest Satisfaction Article Communication Marketing 89

Hotel Owner

MAY 23, 2023

Let your venue’s heart and soul shine  It goes without saying that delivering great guest satisfaction hinges on the physical establishment itself being in good order, but what really brings a hotel to life is its service and hospitality. Nurture guest advocacy   Guest satisfaction is your golden ticket to success.

Guest Satisfaction 74

Guest Satisfaction Customer Service Book Training 74

Hospitality Net

APRIL 7, 2023

Running a hotel is an intricate and demanding task, where guest satisfaction and reliable service are of utmost importance. Hotel general managers and owners must navigate numerous challenges daily, balancing multiple responsibilities while maintaining a high level of service.

Guest Satisfaction 72

Guest Satisfaction 72

Revfine

OCTOBER 17, 2022

In addition to pre-stay upselling, in-stay upselling allows hoteliers to unlock another dimension that leads to enhanced revenue and guest satisfaction. In-stay upselling reminds guests of services they might have missed when booking their room and allows them to book these deals throughout their stay. Below you will.

Guest Satisfaction 100

Guest Satisfaction Book Marketing 100

InnQuest

APRIL 4, 2023

Ultimately, cloud-based PMS is a wise investment for hotels looking to stay competitive in an ever-changing industry and provide guests with personalized experiences. By making the switch , hotels can save significant costs while improving efficiency, leading to better guest satisfaction and higher profits.

Maintenance 186

Maintenance Guest Satisfaction Property Management Housekeeping 186

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

Guest Satisfaction 74

Guest Satisfaction Property Management Demo Scheduling 74

Hotel Owner

MARCH 10, 2023

This can help to improve productivity and engagement, which ultimately leads to better guest satisfaction. This can include public acknowledgement, bonuses, or promotions, which can help to improve staff morale and job satisfaction.

Guest Satisfaction 52

Guest Satisfaction Workshop Training Customer Service 52

Lodging Magazine

OCTOBER 10, 2022

There, he described the workings of this new company, which brings together four successfully established hospitality solutions to provide a powerful technology platform in a single source to address a wide range of hotel business and operational needs for efficiency, labor management, profitability maximization, and enhanced guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Magazine Marketing Events 98

Hotel Owner

MARCH 9, 2023

Respond to reviews Responding to reviews, both positive and negative, shows that you value guest feedback and are committed to guest satisfaction. Responding to reviews also increases the likelihood of guests leaving more reviews in the future.

Guest Satisfaction 52

Guest Satisfaction Customer Service Training 52

InnQuest

APRIL 3, 2023

Continuously monitor performance metrics such as occupancy rates, revenue per available room, and guest satisfaction to identify areas that need improvement and optimize your operations accordingly. Continuously monitor and optimize Regularly review your operational processes and identify areas for improvement.

Property Management 190

Property Management Guest Satisfaction Special Events Book 190

Hotel Owner

FEBRUARY 14, 2023

Our consumers have never been more satisfied with Guest Satisfaction scores at 85%, a 100% improvement in the last two years. We have invested in technology to improve our customer satisfaction. Our average issue resolution time is under 3 hours. “We

Guest Satisfaction 115

Guest Satisfaction 115

Revenue Hub

NOVEMBER 3, 2022

Increase guest satisfaction. Keeping your customers happy is the key factor in bringing in new potential guests. According to a study by Bain & Company , acquiring a new customer can cost 25-95% more without satisfied guests. The post How To Achieve An Excellent Guest Experience?

Guest Satisfaction 96

Guest Satisfaction Article Book Presentation 96

InnQuest

MARCH 2, 2023

This means regularly analyzing your sales and revenue data, tracking customer satisfaction, and gathering feedback from guests and employees. By staying on top of these metrics, you can identify areas where improvements can be made and take action accordingly.

Property Management 193

Property Management Guest Satisfaction Customer Service Hospitality Management 193

Hotel Owner

MARCH 7, 2023

Voco is popular with hotel owners around the world as they can get fast access to our enterprise platform and benefit from the brand’s high levels of guest satisfaction globally. As the global expansion of Voco continues, we are excited to remain on track to grow to 200 Voco hotels around the world within 10 years since launch.”

Guest Satisfaction 99

Guest Satisfaction Marketing 99

Boutique Hotel News

APRIL 14, 2023

As a vertical CRM solution in tune with the desire of hoteliers to eliminate operational silos standing in the way of addressing higher guest expectations, Thynk is undoubtedly leading the way to hotel operations that are more agile and capable of making informed decisions that maximise guest satisfaction rates, despite changing market conditions.”

Guest Satisfaction 130

Guest Satisfaction Events Marketing Presentation 130

Hospitality Net

APRIL 13, 2023

Hotels can now leverage Quore’s solution to more easily maintain facilities, improve guest satisfaction, adhere to brand standards, and protect assets and revenue.

Maintenance 51

Maintenance Guest Satisfaction Workflow Management Scheduling 51

InnQuest

APRIL 6, 2023

Hotels that have successfully implemented cloud PMS have significantly improved their guest experience. The Wyndham Hotel Group , for example, has integrated self-check-in kiosks into many of their hotels, resulting in reduced wait times and higher guest satisfaction ratings!

Guest Satisfaction 135

Guest Satisfaction Property Management Server Reservations 135

Hotel Owner

MARCH 9, 2023

.” Apologise Offer a sincere apology for any inconvenience or negative experience the guest may have had. An apology can go a long way in diffusing a situation and demonstrating that you value guest satisfaction. For example, you can say, “We apologize for the inconvenience you experienced during your stay with us.”

Guest Satisfaction 52

Guest Satisfaction Housekeeping Book Information 52