Hospitality Net

NOVEMBER 21, 2024

Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency. This collaboration remains a key part of Paradores’ strategic plan, which prioritizes digital innovation and sustainability as essential drivers of future growth.

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Guest Satisfaction Strategic Planning Marketing 80

SiteMinder

MARCH 24, 2025

A hotel games room taps directly into these needs, delivering memorable experiences that guests will talk about long after check-out. A well-designed games room can: Increase guest satisfaction by offering unexpected value. Encourage longer stays as guests find more reasons to linger.

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Guest Satisfaction Book Blog Reservations 52

Revenue Hub

MAY 8, 2025

Guest satisfaction is not just about making guests happy. It drives revenue, builds your reputation, and keeps guests coming back. According to Deloitte, increasing guest satisfaction raises the likelihood of return visits by 30% , making it a direct path to higher revenue. How to measure guest satisfaction?

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Guest Satisfaction Book Reservations Article 70

Soft Inn

NOVEMBER 21, 2024

The right pricing strategy can significantly impact a hotel's revenue and guest satisfaction. Pricing a hotel room effectively is a complex yet crucial aspect of hotel management. This guide aims to provide you with a comprehensive understanding of the best practices for setting hotel room prices.

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Pricing Guest Satisfaction Article 130

Hotelogix

APRIL 24, 2025

When thoughtfully designed and effectively managed, a loyalty program can directly boost revenue, enhance guest satisfaction , and strengthen your hotel’s brand. Loyalty Programs Drive Repeat Bookings Loyal guests don’t just return—they return often and book directly. A: Absolutely.

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Hotel Owner

JUNE 30, 2025

British suppliers often offer competitive deals, making these beds a cost-effective way to enhance guest satisfaction and boost positive reviews. Prioritise In-Room Security for Guest Trust Feeling secure is a top priority for guests, especially those travelling with valuables like passports or laptops.

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Guest Satisfaction Catering Maintenance Housekeeping 40

STAAH

NOVEMBER 19, 2024

Commitment to Guest Satisfaction: Going the Extra Mile At the heart of hospitality is an unwavering commitment to guest satisfaction. Exceptional professionals always go the extra mile, ensuring guests leave with smiles and stories worth sharing. Final Thoughts Hospitality is more than a job, it’s a calling.

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Revenue Hub

JANUARY 14, 2025

NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.

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Pricing Guest Satisfaction Book Training 109

Lodging Magazine

JUNE 20, 2025

The hospitality industry must stay aware of profit-increasing incentives and cost-cutting measures without negatively impacting service delivery and guest satisfaction. The first step: Prepare for a downturn but live in the moment.

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Guest Satisfaction Magazine Marketing 110

Hotelogix

OCTOBER 30, 2024

Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction.

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Communication Guest Retention Demo Guest Satisfaction 147

eHotelier

JULY 8, 2025

Potential for Reduced Sales : If guests must leave their rooms, they may be less likely to make purchases. The Importance of Clear Communication Regardless of the minibar setup, clear communication is essential for ensuring guest satisfaction.

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Communication Guest Satisfaction Pricing Article 130

Revenue Hub

JANUARY 10, 2025

This shift to AI Personality boosts the authenticity of responses and guest satisfaction. Review platforms are now prioritizing recent reviews that reflect current guest satisfaction. These AI assistants will understand your hotel’s uniqueness, allowing them to respond accurately and personally to specific cases.

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Guest Satisfaction Communication Book Article 109

eHotelier

JULY 13, 2025

Digital Key is a win-win because it’ s as much about operational efficiency as it is about improving guest satisfaction.” The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model. Receive daily leadership insights and stay ahead of the competition.

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L&D Guest Satisfaction Article Events 130

SiteMinder

APRIL 7, 2025

The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. With SiteMinders reach and ease of use, this integration becomes an attractive option for hotels looking to maximise revenue and enhance guest satisfaction.

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Guest Satisfaction Book Special Events Marketing 52

Hotel Business

DECEMBER 10, 2024

Equally important, one of their luxury city-center properties saw a 36% increase in guest satisfaction scores compared to the previous years Tripadvisor scores before Shinys digital tipping. The report also provides tactics to increase gratuity awareness and opportunity.

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Guest Satisfaction Document Hospitality Management 105

Hotelogix

NOVEMBER 28, 2024

By automating daily operations such as reservations, check-ins, and housekeeping management, Hotelogix significantly reduces manual tasks, allowing hotel staff to focus more on guest satisfaction. This integration minimizes errors and ensures consistent room availability and pricing.

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Housekeeping Budgeting Demo Guest Satisfaction 147

Hotel Business

JULY 15, 2025

in 2024, hotel guests in every segment from economy to luxury feel they are getting better value for their travel dollar. Hotel owner and operator investments in guestroom décor and furnishings, in addition to bathroom updates, are paying off in higher satisfaction. Although the ADR for a U.S. According to the J.D.

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Guest Satisfaction Download Housekeeping 59

Hospitality Net

MARCH 5, 2025

However, as the global community becomes increasingly aware of environmental challenges, the sector faces the pressing need to balance guest satisfaction with sustainability. The hospitality industry has always been synonymous with luxury, comfort, and convenience.

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Guest Satisfaction 100

Modern Restaurant Management

JUNE 18, 2025

Once we put music in place and made sure it matched the restaurant’s concept and ambiance, guests began staying for more than an hour and, of course, the check average went up along with guest satisfaction.

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Guest Satisfaction Download Server Marketing 100

STAAH

JANUARY 21, 2025

Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Guests prioritize environmental responsibility, making sustainability a key differentiator. Key Trends for Hospitality in 2025 1.

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Travel and Tourism Guest Satisfaction Concierge Blog 109

7 Shifts

NOVEMBER 24, 2024

Can you give an example of a time you went above and beyond to ensure a guest's satisfaction? What would you do in situations where multiple guests arrive at the same time? Their response should reflect empathy, attentiveness, and a genuine commitment to guest satisfaction. What did you do?

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Server Guest Satisfaction Reservations Communication 78

Horizon Hospitality

JULY 9, 2025

Service Excellence as a Differentiator Hotels thrive on guest satisfaction. Here’s what property managers can learn from successful hospitality practices—and how to apply those lessons to create memorable, high-retention residential communities. Property managers can take a page from this playbook.

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Property Management Maintenance Concierge Guest Satisfaction 130

STAAH

MARCH 11, 2025

A strong review strategy helps hotels build trust, attract more bookings, and improve overall guest satisfaction. So, how can hotels effectively increase guest reviews? Top Strategies to Increase Guest Reviews 1. Hotels can: Encourage guests to share their experiences using branded hashtags.

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Guest Satisfaction Training Book 77

Lodging Magazine

JULY 15, 2025

TROY, Michigan—Hotel guests in every segment feel they are getting better value for their travel dollar, and according to the J.D. “We’re at an important inflection point in the travel marketplace where several years of record-high hotel demand and the pace of […] The post J.D.

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Guest Satisfaction Magazine 70

Revenue Hub

NOVEMBER 11, 2024

Below are 6 steps for hotel operators to turn guest satisfaction data into actionable insights. Centralize Guest Feedback Data Across All Platforms Guest feedback is typically spread across multiple platforms, such as Google Reviews, TripAdvisor, and brand-specific surveys.

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Guest Satisfaction Article 107

Horizon Hospitality

NOVEMBER 13, 2024

Mobile apps help hotels gather valuable data on guest preferences, allowing them to refine and personalize their services. The Human Element Adopting technological innovations can increase guest satisfaction and help maintain a competitive edge in today’s digital world.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

NOVEMBER 28, 2024

  Understanding Market Segmentation Basics Types of Hotel Market Segments The hotel industry typically divides guests into distinct categories based on their characteristics and needs: Business Travelers Leisure Travelers Group Bookings Extended Stay Guests Special Event Attendees Benefits of Targeted Marketing Benefit Impact Increased ROI Higher (..)

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Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

NOVEMBER 28, 2024

It can directly impact revenue, guest satisfaction, and your ability to scale. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience. What Is a Channel Manager and Why Does It Matter?

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Book Property Management Reservations Pricing 130

Revenue Hub

JANUARY 10, 2025

Generative AI changes this by analyzing guest data from multiple sources – profiles, historical behavior, saved preferences – and using it to craft tailored promotions and upsell opportunities. These can be delivered at the right time, with the right messaging, to drive direct bookings and enhance guest satisfaction.

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Pricing Guest Satisfaction Marketing Book 109

eHotelier

JULY 8, 2025

Tags: Evian Resort , Hôtel Ermitage , Hôtel Royal , Related Articles Evian Resort: five-star Hôtel Royal unveils its evian® SPA, the first in Europe 5 April 2024 Related Courses You might also like: Wellness Residential growth lessons for hotels from THE WELL Founders 9 July 2025 Strategic hiring: The first step to guest satisfaction 8 July 2025 How (..)

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Travel and Tourism Guest Satisfaction Article Events 130

Hotelogix

MARCH 21, 2025

From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction. Automating Guest Inquiries and Service Requests AI-powered chatbots and messaging platforms can resolve as much as 70% of guest inquiries automatically. AI-enabled messaging is transforming the playing field.

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Guest Services Guest Satisfaction Book Training 100

Modern Restaurant Management

JANUARY 10, 2025

Flexible layouts are becoming a must-have for restaurant operators looking to maximize both revenue and guest satisfaction. Our commercially savvy designers are prioritizing focal points within the experience designing to the guest need state (centralized bar vs. open kitchen vs. private dining room) with the premise of flexibility.

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Guest Satisfaction Events Pricing Marketing 167

Revenue Hub

JANUARY 7, 2025

A professional tone reflects your brands commitment to guest satisfaction. Read the full article at Agilysys The post Responding to Online Reviews for Positive Guest Engagement appeared first on Revenue Hub. Stay Calm and Professional Its natural to feel defensive, but a measured response is key.

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Guest Satisfaction Blog Article Customer Service 109

Hotel Owner

JUNE 10, 2025

General manager Tony Holden, who has led the property for 20 years, credits the team’s longevity to the hotel’s award-winning status and strong guest satisfaction ratings.

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eHotelier

JUNE 26, 2025

The system’s integration with the hotel’s existing Point of Sale (POS) ensures that orders are processed quickly and accurately, minimizing errors and enhancing guest satisfaction. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.

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Guest Satisfaction Communication Book Scheduling 130

eHotelier

JULY 13, 2025

10 July 2025 Wellness Residential growth lessons for hotels from THE WELL Founders 9 July 2025 Strategic hiring: The first step to guest satisfaction 8 July 2025 Advertisements Join over 60,000 industry leaders. Receive daily leadership insights and stay ahead of the competition.

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Marketing Strategic Planning Guest Satisfaction Article 130