Horizon Hospitality

DECEMBER 4, 2023

Until recently, ghost kitchens and virtual restaurants seemed like the next big thing in the restaurant industry. But after Wendy’s decided to scrap its historic investment into ghost kitchens earlier this year, restaurant industry experts are asking: Did ghost kitchens get ghost-busted? Although reduced operating costs, greater flexibility, and faster concept launch times are all appealing factors to restaurateurs, there are significant challenges that ghost kitchens face in a post-pandemic wor

Kitchen Operations 130

Kitchen Operations 130

MEWS

DECEMBER 4, 2023

About a year and a half ago, I made a significant career shift from the realm of Payments and Finance Operations to the Treasury department. This transition was not without its challenges. My expertise in general finance wasn’t as extensive as my colleagues', compelling me to embark on an intensive learning journey. Despite the steep learning curve and my operational mindset, I managed to gradually build my knowledge base, all thanks to the support and guidance of my colleagues and managers.

130

130

Larry Mogelonsky

DECEMBER 4, 2023

We have written several articles regarding hotels that are part of what we call ‘The Mille Club’. Mille, translating to thousand, identifies those properties that have seen their typical ADR move above the thousand (dollar, Euro, pound, CHF) rate. But what about those properties that are consistently pushing rates in the $500-999 range, well above the levels that were the norm pre-pandemic: Do the same Mille Club rules apply?

Housekeeping 100

Housekeeping Pricing Reservations Scheduling 100

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. Especially for fast-paced establishments, managing wait time expectations is a significant challenge and can cause patrons to leave — or, worse, never return. Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start.

Communication 88

Communication Information Reservations Customer Service 88

Advertisement

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hotel Business

DECEMBER 4, 2023

Lodging Analytics Research & Consulting (LARC) expects U.S. RevPAR to increase by 5.5% to $98.51 this year, resulting in an annual RevPAR 14% above 2019 levels. It anticipates ADR to rise by 4.4% this year to $155.88, or 19% above 2019 levels, while occupancy will increase by 1.0% to 63.2%. For 2024, LARC expects RevPAR to increase by 3.6%, driven by a 2.8% increase in ADR and a 0.8% increase in occupancy.

Marketing 64

Marketing 64

Hotel Business

DECEMBER 4, 2023

American Hotel & Lodging Association (AHLA) President/CEO Chip Rogers has thrown his organization’s support behind the No Hidden FEES Act, which was introduced in the U.S. House of Representatives by Reps. Young Kim, R-Calif., and Kathy Castor, D-Fla. “The No Hidden FEES Act creates a single standard for mandatory fee display across the lodging industry—from short-term rental platforms to online travel agencies, search engines, metasearch sites and hotels,” he said.

Pricing 64

Pricing 64

SAS

DECEMBER 4, 2023

As millions of people party and eat their way through the season of overindulgence, they should feel confident that indigestion and a few extra pounds should be the only downsides to their feasting. Thanks to countless hours of work behind the scenes by food inspectors and public health officials, diners [.

60

60

Hotel Business

DECEMBER 4, 2023

Life House is set to manage three boutique hotels in Pagosa Springs, CO: The Nightingale Motel, High Creek Lodge and Pagosa River Domes. This initiative comes as part of a collaboration with Utah-based Elan Capital Partners , which holds a portfolio of hospitality properties across the country. The Nightingale Motel has long been a cornerstone of Pagosa Springs, known for its retro charm and modern amenities.

59

59

Hospitality Net

DECEMBER 4, 2023

IHG Hotels & Resorts (IHG) is delighted to announce the signing of the seventh voco in Australasia, partnering with leading Sydney developer ALAND to open voco Gosford in regional New South Wales in early 2025.

59

59

Advertisement

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

Hotel Business

DECEMBER 4, 2023

Timbers Company , a developer and operator of boutique luxury resorts and private residence clubs, has appointed Darrin Griffin as chief development officer. In his new role, Griffin is responsible for identifying opportunities aligned with the brand’s expansion goals, as well as overseeing the company’s current expansion, including the addition of new residences joining Timbers Resorts’ collection as well as its sister brand, Soleil Hotels & Resorts, a forthcoming collection of authen

Training 59

Training 59

Hospitality Net

DECEMBER 4, 2023

Accor Greater China announced a new partnership with China Hospitality Association (CHA) for the purpose of designating its hotels across the country with Green Hotel Certification, in line with national standards. Accor is the first international hotel company in China to sign a network-wide sustainable certification agreement with CHA. The initiative will provide consistent, reliable, and independently audited information on Accor’s hotel operations, while helping consumers to make more eco-fr

Information 59

Information 59

Hotel Business

DECEMBER 4, 2023

Red Roof hotels have opened in Washington, NC; Belleville, MI; and Richland, MS. Red Roof Inn Washington, NC, has made its debut following an approximately $375,000 renovation. The 56-room hotel offers free WiFi, a free expanded cable package, a pool, a fitness center, free coffee in the lobby, a snack center and free continental breakfast. Owned by VRCK LLC, renovations included updating the guest bathrooms and the breakfast area; new furniture and bedding in the guestrooms, a new pool; new lob

59

59

Revenue Hub

DECEMBER 4, 2023

In the hotel industry, understanding and predicting future performance is not just beneficial; it’s essential. NB: This is an article from Demand Calendar Key Performance Indicators (KPIs) serve as the compass that guides hoteliers through the complex landscape of attracting guests and maximizing the average sale per guest. By meticulously tracking these indicators, hotels can gauge their success and, more importantly, forecast future performance.

Book 57

Book Reservations Pricing Marketing 57

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

EATER

DECEMBER 4, 2023

Which U.S. city has the best dining scene to visit next year? Every year, Eater publishes Where to Eat , a guide to the most exciting places to dine all over the world, including some of the greatest food towns right here in the U.S. We’re busy lining up our hit list for 2024, but we’re leaving one spot open. That’s where you come in. We’re asking our readers to vote for the U.S. city they’d like to see added to next year’s guide.

57

57

Revenue Hub

DECEMBER 4, 2023

Automation is the driving factor behind the advancement of revenue management in the changing world of hospitality. NB: This is an article from DynamEat Today’s solutions excel at generating price choices and adjustments automatically by using advances in artificial intelligence and machine learning. This paradigm change enables restaurant venue managers to move their emphasis away from laboriously crunching data and putting statistics into spreadsheets and towards strategic approaches.

Special Events 57

Special Events Property Management Pricing Accounting 57

EATER

DECEMBER 4, 2023

Tilda Rose I thought we should “upgrade” our family’s traditional southern holiday feast. I was wrong. “This year, we should do something different ,” I said to my mother on the ride from the airport. I had just flown home to Houston to celebrate the holidays with my family after my first two years away at the University of Pennsylvania. “What should be different ?

Book 57

Book 57

Revenue Hub

DECEMBER 4, 2023

This new focus acknowledges that while revenue is crucial, it is the profitability that ultimately determines a hotel’s financial health and success. NB: This is an article from Catala Consulting Profitability management encompasses a broader perspective, considering factors like cost control, efficient resource utilization, and value creation for guests.

Guest Satisfaction 57

Guest Satisfaction Pricing Article Events 57

Advertisement

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

Catering

EATER

DECEMBER 4, 2023

Tilda Rose How the sauerkraut ball, a fixture of Ohio holiday parties, introduced me to my new Midwestern family and became a tradition all my own What is a ball but an invitation to transcend? Hush puppies. Scotch eggs. Arancini. Name me a culture, and I’ll toss you a ball that can serve as its culinary avatar. Fried balls, as an institution, make practical sense, especially when it comes to hors d’oeuvres: They’re portable, flavorful, and easily shared.

Book 54

Book Server Marketing 54

Hospitality Net

DECEMBER 4, 2023

Together with the Swedish editing house New Heroes and Pioneers, Zannier Hotels Releases its first book titled "Zannier Hotels: A Journey Through Style, People and Experiences".

Book 52

Book 52

EATER

DECEMBER 4, 2023

Eater’s holiday banquet celebrates the food traditions we return to in memory, time and time again Eater’s holiday banquet celebrates the food traditions we return to in memory, time and time again Attend any random potluck between November and February and it becomes immediately clear: There is no one way to eat around the holidays. Whether it’s chickpea fritters and brightly colored sweets for Diwali, latkes and gelt for Hanukkah, Christmas tamales or Chinese apples, or black eyed peas for the

54

54

Lodging Magazine

DECEMBER 4, 2023

All-Inclusive by Marriott Bonvoy welcomed Marriott Hotels to its portfolio. Beginning in early 2024 with Marriott Cancun, An All-Inclusive Resort, guests can connect with the local culture through experiences, entertainment, and hospitality. With nearly 600 hotels and resorts, Marriott Hotels has affected modern business and leisure travelers, which represents an opportunity to invite travelers of Marriott Bonvoy’s flagship hotel brand for all-inclusive trips.

Magazine 52

Magazine 52

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.

EATER

DECEMBER 4, 2023

Tilda Rose The comforting, complicated, dependably mediocre tradition of eating chocolate money The first thing to know about chocolate Hanukkah gelt is that it’s not very good. The second thing to know is that it’s not supposed to be. Gelt, like Hanukkah itself, is for children, small humans whose palates have yet to develop beyond an inborn preference for sweetness.

Book 54

Book Marketing 54

Lodging Magazine

DECEMBER 4, 2023

DALLAS, Texas—Remington Hospitality announced the rebranding of Crowne Plaza La Concha Hotel in Key West, Florida, to La Concha Key West, Autograph Collection. Remington Hospitality, which managed the property previously, will continue management in conjunction with Premier, which is leading the renovation’s interior design, procurement, and project management.

Procurement 52

Procurement Magazine 52

Les Roches

DECEMBER 4, 2023

Giving students personalized attention and moving them out of their comfort zone. Combine this with practical courses, and you have the recipe for guiding students to the top, according to Rocio Montero Dominguez. Can you share your background with us? A hospitality professional with more than twelve years of operational and sales experience in hotels.

Definition 52

Definition Presentation 52

Lodging Magazine

DECEMBER 4, 2023

BAJA CALIFORNIA, Mexico and MCLEAN, Virginia—Hilton signed two franchise agreements for the upcoming conversions of the 90-room Perla La Paz, Tapestry Collection by Hilton in La Paz and 70-room Tropicana Los Cabos, Tapestry Collection by Hilton in San Jose del Cabo. Expected to open in early 2024, the properties will mark the debut of the Tapestry Collection by Hilton in Baja California, Mexico.

Magazine 52

Magazine 52

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.