Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

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Communication Hospitality Management Guest Services Reservations 95

Revenue Hub

MAY 10, 2023

Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels. An Omnichannel strategy means communicating with travelers by integrating all channels on a single platform. They can manage all service channels on one platform.

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Communication Customer Service Reservations Presentation 88

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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Communication Customer Service Book Information 80

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Hospitality Management Training Customer Service 52

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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Communication Reservations Article Information 95

Hospitality Net

MAY 22, 2023

Alongside assessing the evolution of tourism communications, the Session saw leading experts explore current and future opportunities for more effectively portraying tourism as an essential driver of development, both in traditional media and on content platforms.

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Communication 93

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

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Communication Customer Service Training Scheduling 154

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic.

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Communication Book 97

PhocusWire

JANUARY 20, 2023

Akia says its two-way communication platform, powered by artificial intelligence, helps hotelsp enhance guest engagement, while its process automation system increases staff efficiency and drives revenue.

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Communication 98

Hotel Owner

FEBRUARY 7, 2023

Marylebone-based hotel The Churchill, owned by Hyatt Regency London has announced the appointment of Milvas Burnice as its new marketing communications manager. She joins The Churchill from Andaz Capital Gate Abu Dhabi, where she held the role of marketing communications manager.

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Communication Marketing 91

Mary Gostelow

NOVEMBER 30, 2022

There are not enough thought-leaders who can communicate to the industry, known as B2B (Business To Business), as well as B2C (Business To Consumers). Another super person who communicates to all stakeholders is Wendy Perrin – see image above. The post COMMUNICATORS appeared first on Girlahead Global.

Communication 52

Communication 52

Modern Restaurant Management

AUGUST 10, 2020

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members.

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Communication Sanitation Front of House Maintenance 197

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

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Communication Server Front of House Back of House 172

Hotel Owner

DECEMBER 2, 2022

Hyatt’s Andaz London Liverpool Street has announced the appointment of Saakshi Verma as its new marketing communications manager, with the aim to enhance the luxury hotel’s marketing approach. Verma said: “Joining Andaz London as marketing communications manager has brought me back to my element.

Communication 89

Communication Marketing 89

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 The role of the front desk in guest communication.

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Communication Guest Services Book Article 97

Les Roches

MAY 9, 2023

Communication is crucial in pretty much every walk of life. However, many people overlook business communication skills. Whenever you’re in a professional setting, it’s vital to make sure that you have the appropriate communication skills and tools to help you ensure that projects, planning, and meetings all go smoothly.

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Communication Hospitality Management Front of House Information 52

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Communication Sanitation Customer Service Information 171

Lodging Magazine

JANUARY 27, 2023

CHICAGO—Cloud5 Communications announced the rollout of its Mitel Subscription offering. Customers can choose a CAPEX, OPEX, or a hybrid model. […] The post Cloud5 Communications Rolls Out Mitel Subscription appeared first on LODGING Magazine. The Mitel Subscription offering allows hotels to experience a cloud-based PBX system.

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Communication Magazine 59

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

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Communication Marketing Information 133

eHotelier

MAY 15, 2023

The basis for building a communication strategy is understanding how guest expectations have changed and what they want you to value. Here's a look at those expectations in detail to help you understand how hoteliers can adopt strategies to meet them and the role of communication plays in their success.

Communication 52

Communication 52

Lodging Magazine

NOVEMBER 10, 2022

CHICAGO—Cloud5 Communications announced the launch of its new Vendor Management solution. The post Cloud5 Communications Launches Vendor Management Solution appeared first on LODGING Magazine. Manage the lifecycle of vendor relationships, from contract negotiations and day-to-day […].

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Vendor Management Communication Magazine Budgeting 64

7 Shifts

OCTOBER 6, 2020

Efficient communication between managers and employees is key to restaurant success, especially during the unprecedented times of 2020. Many restaurant owners understand that proper internal communication leads to increasing employee productivity and trust.

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Communication Information Scheduling Accounting 148

Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

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Communication Information Accounting Marketing 167

eHotelier

OCTOBER 4, 2022

The goal of these five features is to help establish a threshold for your service capabilities in as labor-free a manner as possible so that guests are fully up to speed on what’s happening on-property and are never disappointed.

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Communication 147

Hospitality Net

APRIL 19, 2023

Today, Scandic is launching a new communication concept, “Your friend in town”, along with the company’s first international advertising campaign since 2018. The concept is based on local knowledge and the personal service Scandic delivers at 270 hotels at 130 destinations and aims to create a more emotional brand for Scandic.

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Communication 60

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

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Communication Hospitality Management Customer Service Marketing 52

Modern Restaurant Management

FEBRUARY 2, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia talks crisis communications with Dave Poston and Megan Paquin, CEO and VP of Poston Communications, respectively. “Crisis communication is now way beyond the regular problems restaurants faced.

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Communication Marketing 78

Modern Restaurant Management

MARCH 29, 2020

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff. Although these are strange times, communication is still very important and can make or break a business.

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Communication 203

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

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Communication Reservations Marketing Information 173

Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Body language and facial expressions can communicate what a person is feeling. Once your employees understand what to communicate and how to communicate, it is time to practice!

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Communication Training Customer Service Server 132

Hotel Management Network

APRIL 27, 2023

The post Grand Hotel turns to Optii for better internal communication appeared first on Hotel Management Network.

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Communication 52

Revfine

DECEMBER 11, 2022

Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. The post How to Communicate Your Front Desk Upselling Deals Effectively appeared first on Revfine.com.

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Communication Marketing 59

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

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Communication Scheduling Front of House Sanitation 113

Modern Restaurant Management

NOVEMBER 21, 2019

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis.

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Communication Training Information Presentation 97

PhocusWire

MARCH 27, 2023

The company, which plans to launch DuveAI in the second quarter of this year, says it will enable “hoteliers and hosts to interact with their guests like never before.”

Communication 89

Communication 89

EHL Insights

AUGUST 30, 2021

When a business communicates its practices of corporate social responsibility via social media platforms, how effective and impactful is this communication on its audience?

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Communication 64

Luxury Hospitality Magazine

APRIL 4, 2023

The post A match made in communications heaven – using customer behaviour data and AI to resonate every time first appeared on Luxury Hospitality Magazine. Evolving customer considerations can be identified – and reacted to – through the investment in integrated business architecture, that comprises modules for back [.]

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Communication Magazine 52