Hospitality Net

FEBRUARY 5, 2025

As we step into 2025, the landscape of in-room guest communication is evolving as rapidly as ever, driven by technological innovations like AI and shifting guest expectations. Here are 10 trends we believe will play a major role in shaping the future of in-room guest communication.

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Communication 98

Social Hospitality

FEBRUARY 3, 2025

The Role of Social Media in Modern Business In the digital era, where connectivity defines success, social media is pivotal in business communication strategies. Benefits of Integrating Social Media into Business Communication Social media integration in business operations has many benefits.

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Communication Strategic Planning Presentation Customer Service 69

eHotelier

MARCH 18, 2025

Most hotel marketing fails because its too one-sided. Emails push offers. Messages promote discounts. But guests dont engage because they dont see the value.

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Communication Marketing 312

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

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Guest Satisfaction Communication 299

Modern Restaurant Management

OCTOBER 21, 2024

Strong Communication Skills Within restaurants, communication is a key aspect to help the establishment continue running smoothly. Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it. Strong communication skills create team cohesion.

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Communication Accounting Information Marketing 167

Hospitality Magazine

NOVEMBER 18, 2024

Organisations like Raising the Bar Foundation offer valuable in-person training programs, such as Healthier Hospitality , that “help staff recognise signs of mental illness, manage stress, and communicate better about mental health issues.

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Training Accounting Communication Workshop 246

Hotel Business

MAY 5, 2025

While fire prevention and security measures are often prioritized, emergency communication systems sometimes receive less attention. CSA B44 elevator safety codes, it is increasingly important for hotel operators to assess whether their emergency communication systems comply with current standards.

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Communication Training Back of House Information 59

Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.

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Guest Satisfaction Communication Back of House Server 100

Hospitality Net

MARCH 27, 2025

In Episode 12 of the Shiji Insights Podcast, Florencia sits down with Teresa de Pablo, Area Manager for Spain and Latin America at Hotelkit, to discuss the vital connection between internal communication, operational efficiency, and guest satisfaction.

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Communication Guest Satisfaction 52

Modern Restaurant Management

JANUARY 13, 2025

It’s important for food companies across the supply chain – from the farms that grow the food to the restaurants that serve it – to have good communication strategies that will keep the public safe and manage brand reputation both during and after an incident. Before a recall, have a crisis communication plan in place.

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Communication Information Document Marketing 167

eHotelier

MARCH 10, 2025

What is Return on Experience? Return on Experience, or ROX, is a way to measure how much value your business gains from creating positive experiences.

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Communication 227

Hotelogix

OCTOBER 30, 2024

Post-Stay Engagement: Maintaining communication after a guest's stay through follow-up emails or feedback surveys helps keep your hotel top-of-mind and demonstrates that you value their opinions. These programs should be personalized based on guest preferences to maximize their effectiveness.

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Communication Guest Retention Demo Guest Satisfaction 147

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. Someone who avoids eye contact or seems uninterested in the conversation may struggle with interpersonal communication.

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Communication Server Information Customer Service 167

Hospitality Magazine

APRIL 30, 2025

Other headline speakers include Oatlys global chief creative officer John Schoolcraft and VaynerXs global CMO Avery Akkineni, both offering disruptive takes on brand building that hospitality businesses can draw inspiration from.

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Marketing Magazine Communication 239

eHotelier

OCTOBER 2, 2024

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

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Communication 312

Modern Restaurant Management

NOVEMBER 12, 2024

In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate. Having a reliable mode of communication during such situations is key to keeping operations running and staff in constant contact during critical moments.

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Training Communication Information Events 189

Modern Restaurant Management

JANUARY 14, 2025

Form Open Lines of Communication : Share your needs and challenges and be receptive to their feedback. Be transparent with staff When the unexpected hits, clear and consistent communication becomes even more valuable. This builds trust and helps them anticipate your needs.

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Pricing Communication Scheduling Events 180

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

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Communication Scheduling Guest Satisfaction Article 108

Hospitality Magazine

NOVEMBER 10, 2024

Hospitality talks to Nestlé Professional Communications & Sustainability Manager Karlie Durrant about the future of the Nestlé Golden Chef’s Hat Awards. Why is next year special? Next year holds special significance as we celebrate the 60th anniversary of the Nestlé Golden Chefs Hat Competition.

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Communication Magazine 246

Modern Restaurant Management

FEBRUARY 7, 2025

Continuous Feedback or Two-Way Communication You often hear the term "continuous feedback" to describe making regular feedback a part of work culture. However, I prefer the term "two-way communication" because it captures the heart of continuous feedback without implying an unsustainable constant flow.

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Communication Reservations 112

Horizon Hospitality

DECEMBER 11, 2024

Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. 4) Transparent Communication and Flexible Policies Guests cant appreciate your thoughtful initiatives if they dont know about them. Digital Payments and Room Service: Encourage digital payment options to reduce physical exchanges.

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Sanitation Communication Book Hospitality Management 130

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

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Accounting Server Communication Customer Service 167

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. We hope you enjoyed the time at our spa.

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Communication Article Guest Satisfaction Book 108

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. However, its not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

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Communication Catering Article Events 109

Hospitality Magazine

APRIL 30, 2025

A key part of this evaluation is ensuring that these systems can communicate effectively with each other. The emphasis in the sessions I attended was firmly on businesses ensuring they are using the right tools to support their teams and drive efficient business growth, particularly in light of rising costs for business owners.

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Training Catering Communication Magazine 242

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Boost Employee Engagement and Communication A happy, engaged team is the backbone of great service. Bonus Tip : Survey your team about preferred shifts to reduce scheduling conflicts.

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Scheduling Training Communication Budgeting 179

Horizon Hospitality

MARCH 12, 2025

Keep it simple by: Offering a mobile-friendly application platform Reducing the number of required fields to only essential information Allowing candidates to upload a resume instead of filling out redundant forms Communicate Clearly and Promptly The best candidates are likely considering multiple opportunities.

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Communication Information 130

eHotelier

MAY 5, 2025

The Langham, Gold Coast is delighted to announce the appointment of Stacey Plaine as the new Director of Marketing & Communications, effective 28th April 2025.

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Communication Marketing 130

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

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Communication 325

STAAH

NOVEMBER 19, 2024

Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. Hospitality professionals need to master both verbal and non-verbal communication to interact with guests, colleagues, and vendors.

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Guest Satisfaction Communication Workshop Concierge 109

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

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Document Communication Book Reservations 100

eHotelier

JUNE 28, 2023

3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.

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Communication 299

Modern Restaurant Management

DECEMBER 30, 2024

By automating customer data collection from a wide range of sources and shaping that data into unified – and actionable – customer profiles, Chipotle improved customer loyalty in the following ways: Communications tailored to individual consumer’s preferences, including suggestingproducts and add-on purchases, providing coupon code (..)

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Scheduling Customer Service Communication Pricing 207

MEWS

NOVEMBER 18, 2024

Once you dig deeper, you find operational brick walls and communication bottlenecks that slow everything down. But let’s face it, much of our industry is stuck with outdated, hard-wired hotel systems or, even worse, cloud-migrated systems that only look good on the surface.

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Communication Events Property Management Reservations 130

eHotelier

MARCH 27, 2023

It’s now possible for hotels to use digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can use this technology to shape their reputation rather than allowing third-party review sites to define them.

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Communication 297

Revenue Hub

JANUARY 10, 2025

NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels. The right tools can enhance both efficiency and guest communication quality.

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Guest Satisfaction Communication Book Article 109