eHotelier

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

Communication 130

Communication 130

Soft Inn

MAY 9, 2023

Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do. ChatGPT is fast becoming a must-have tool for hoteliers.

Communication 246

Communication 246

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Let’s look at the biggest benefits of pre-arrival communication for hotel guests: Improve the guest experience: Impressing guests should start long before check-in.

Communication 91

Communication Guest Satisfaction Article Customer Service 91

eHotelier

FEBRUARY 21, 2024

As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.

Communication 130

Communication 130

eHotelier

APRIL 1, 2024

Virgin Hotels Collection, the parent company encompassing luxury hospitality brands Virgin Hotels and Virgin Limited Edition, today announces Naomi Moreno-Melgar in the new role of Global Director of Communications, responsible for overseeing the communications teams across all markets globally for both iconic brands.

Communication 130

Communication Marketing 130

eHotelier

SEPTEMBER 4, 2023

Malin Selander has been recruited as new Communications Director for Scandic Hotels Group where she will be responsible for the company’s external and internal communication. Most recently, she was VP Communications at Telia Sweden.

Communication 130

Communication 130

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

eHotelier

MAY 22, 2023

was the core message as UNWTO brought together global branding experts, journalists and content creators to rethink narratives around tourism communications." “Put people front and centre!”

Communication 130

Communication 130

eHotelier

OCTOBER 4, 2023

In line with Indonesia's chairmanship of ASEAN this year, LSPR Institute of Communication & Business, in collaboration with the ASEAN PR Network, organised an international conference on communication and business with the theme "Strengthening ASEAN Leadership in Sustainable Business."

Communication 130

Communication 130

eHotelier

FEBRUARY 1, 2024

The first UNWTO Communication, Media and Tourism Training in Africa Workshop organized in collaboration with the Ministry of Tourism and Hospitality Industry of Zimbabwe and the Zimbabwe Tourism Authority (ZTA) was in the majestic Victoria Falls, from 13 to 15 November 2023 bringing together tourism professionals, journalists, media and communication (..)

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Workshop Communication Training 130

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 91

Communication Guest Satisfaction Article Book 91

Hospitality Net

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

Communication 105

Communication 105

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

Guest Satisfaction 299

Guest Satisfaction Communication 299

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. WhatsApp – The Ultimate Hotel Communication Tool Alright, let’s break down why WhatsApp is the MVP in hotel guest communications. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge.

Communication 89

Communication Article Book Reservations 89

Hotel Owner

JULY 26, 2024

It is in such moments that hotels that don’t have a crisis communications plan think ‘We would struggle to cope with that’ and put it close to the top of the To do list. Preparation is key Being well-prepared and everyone knowing what to do is the key to handling crisis communications. Maintaining control of the story is crucial.

Communication 52

Communication Information Book 52

Revenue Hub

MAY 21, 2024

Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. 54:38 Final thoughts 56:05 Other videos and subscribe The post Poor Guest Communication Impact is Bigger Than Lost Bookings appeared first on Revenue Hub.

Communication 97

Communication Book Demo Pricing 97

eHotelier

FEBRUARY 6, 2023

Forty-year hospitality industry technologist Neil Schubert has joined Canada-based Hotel Communication Network (HCN) as Chief Product Officer. His goal is to strategically transform HCN into a global hospitality communications brand. Schubert will perform this role from his office in Wilmington, N.C.

Communication 130

Communication 130

eHotelier

JUNE 18, 2023

the world's leading membership and leisure travel company, announced today that Amandine Robin will join the company as Chief Brand and Communications Officer, serving on the company's Executive Committee. Travel + Leisure Co., In this new role, Ms.

Communication 130

Communication Marketing 130

eHotelier

JANUARY 26, 2023

HiJiffy releases a new eBook exploring six ongoing and emerging trends in guest communications for this year.

Communication 130

Communication 130

Hospitality Net

FEBRUARY 2, 2024

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 96

Communication Front of House Back of House Information 96

Revfine

JANUARY 13, 2024

Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com. This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that.

Communication 124

Communication Article 124

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

Communication 184

Communication Training Customer Service Scheduling 184

Revenue Hub

APRIL 19, 2024

However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication. It’s as simple as addressing recipients by their name – personalized subject lines are 22.2%

Communication 89

Communication Document Article Catering 89

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

Communication 95

Communication Book Reservations Information 95

Hospitality Net

FEBRUARY 7, 2024

The topic is communication and transparency. It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

Communication 98

Communication Customer Service Magazine 98

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster.

Communication 102

Communication Reservations Customer Service Article 102

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

Communication 84

Communication Reservations Article Customer Service 84

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

Communication 98

Communication Guest Satisfaction Concierge Article 98

Hospitality Net

SEPTEMBER 28, 2023

LivAway Suites®, the economy-extended stay hotel brand built "for developers, by developers®," has partnered with renowned hospitality customer support brand, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, to provide general reservations (..)

Communication 75

Communication Reservations 75

Revfine

NOVEMBER 6, 2023

Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. appeared first on Revfine.com.

Communication 105

Communication Marketing 105

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

Communication 198

Communication Customer Service Information Sanitation 198

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

Communication 172

Communication Server Front of House Back of House 172

eHotelier

JANUARY 23, 2024

Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS.

Communication 130

Communication 130

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 84

Communication Article Information Reservations 84

Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. Integrating language learning into your workforce can transform the way your business functions and create new growth opportunities for staff.

Communication 98

Communication Customer Service 98