eHotelier

SEPTEMBER 4, 2023

Malin Selander has been recruited as new Communications Director for Scandic Hotels Group where she will be responsible for the company’s external and internal communication. Most recently, she was VP Communications at Telia Sweden.

Communication 130

Communication 130

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

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Communication Whitepaper Training Document 130

eHotelier

FEBRUARY 1, 2024

The first UNWTO Communication, Media and Tourism Training in Africa Workshop organized in collaboration with the Ministry of Tourism and Hospitality Industry of Zimbabwe and the Zimbabwe Tourism Authority (ZTA) was in the majestic Victoria Falls, from 13 to 15 November 2023 bringing together tourism professionals, journalists, media and communication (..)

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Workshop Communication Training 130

eHotelier

MAY 22, 2023

was the core message as UNWTO brought together global branding experts, journalists and content creators to rethink narratives around tourism communications." “Put people front and centre!”

Communication 130

Communication 130

eHotelier

OCTOBER 4, 2023

In line with Indonesia's chairmanship of ASEAN this year, LSPR Institute of Communication & Business, in collaboration with the ASEAN PR Network, organised an international conference on communication and business with the theme "Strengthening ASEAN Leadership in Sustainable Business."

Communication 130

Communication 130

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 90

Communication Guest Satisfaction Article Book 90

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

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Guest Satisfaction Communication 299

Hospitality Net

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

Communication 105

Communication 105

Hospitality Net

FEBRUARY 2, 2024

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 96

Communication Front of House Back of House Information 96

Revfine

JANUARY 13, 2024

Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com. This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that.

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Communication Article 122

Hospitality Net

FEBRUARY 7, 2024

The topic is communication and transparency. It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

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Communication Customer Service Magazine 98

eHotelier

JUNE 18, 2023

the world's leading membership and leisure travel company, announced today that Amandine Robin will join the company as Chief Brand and Communications Officer, serving on the company's Executive Committee. Travel + Leisure Co., In this new role, Ms.

Communication 130

Communication Marketing 130

eHotelier

FEBRUARY 6, 2023

Forty-year hospitality industry technologist Neil Schubert has joined Canada-based Hotel Communication Network (HCN) as Chief Product Officer. His goal is to strategically transform HCN into a global hospitality communications brand. Schubert will perform this role from his office in Wilmington, N.C.

Communication 130

Communication 130

eHotelier

JANUARY 26, 2023

HiJiffy releases a new eBook exploring six ongoing and emerging trends in guest communications for this year.

Communication 130

Communication 130

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

Communication 93

Communication Book Reservations Article 93

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster.

Communication 101

Communication Reservations Customer Service Article 101

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

Communication 96

Communication Guest Satisfaction Concierge Article 96

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

Communication 158

Communication Training Customer Service Scheduling 158

Hospitality Net

SEPTEMBER 28, 2023

LivAway Suites®, the economy-extended stay hotel brand built "for developers, by developers®," has partnered with renowned hospitality customer support brand, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, to provide general reservations (..)

Communication 75

Communication Reservations 75

Hotel Owner

APRIL 2, 2024

Virgin Hotels Collection, the parent company of Virgin Hotels and Virgin Limited Edition, has announced the appointment of Naomi Moreno-Melgar as the new global director of communications. She brings to this combined new role over 25 years of experience in PR and communications at global brands including IHG, Travelopia, Asahi and Peroni.

Communication 52

Communication Marketing 52

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

Communication 83

Communication Reservations Article Customer Service 83

eHotelier

JANUARY 23, 2024

Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS.

Communication 130

Communication 130

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Revfine

NOVEMBER 6, 2023

Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. appeared first on Revfine.com.

Communication 103

Communication Marketing 103

Hotel Owner

APRIL 9, 2024

Andaz London has appointed Jad Lian as the hotel’s new Marketing Communications manager. Lian said: “I am thrilled to step into the role of Marketing Communications Manager at Andaz London. ”

Communication 52

Communication Marketing 52

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

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Communication Server Front of House Back of House 172

Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. Integrating language learning into your workforce can transform the way your business functions and create new growth opportunities for staff.

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Communication Customer Service 98

Hospitality Net

JANUARY 24, 2024

From meeting planners to your team to guests, it is essential to change your communication strategies aligning with the changing landscape and technological advances.

Communication 71

Communication 71

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 82

Communication Article Information Reservations 82

Hospitality Net

OCTOBER 27, 2023

Texting is good not only for communicating with our loved ones, but also for business purposes, such as touching base with colleagues and clients. It’s common for each of us to be on our phones all day, every day. And text messaging has become our go-to method for connecting with others.

Communication 98

Communication 98

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

Communication 96

Communication Customer Service Information Book 96

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Information Customer Service Events 81

Hotel Owner

DECEMBER 2, 2022

Hyatt’s Andaz London Liverpool Street has announced the appointment of Saakshi Verma as its new marketing communications manager, with the aim to enhance the luxury hotel’s marketing approach. Verma said: “Joining Andaz London as marketing communications manager has brought me back to my element.

Communication 105

Communication Marketing 105

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Communication Customer Service Information Sanitation 175

eHotelier

NOVEMBER 23, 2023

Dr Cris Tarrant, BVA BDRC chairman, has been appointed co-chair of the Sustainable Hospitality Alliance's Communications and PR Committee alongside Dimitris Manikis, President EMEA at Wyndham Hotels & Resorts.

Communication 130

Communication 130

Hotel Owner

FEBRUARY 7, 2023

Marylebone-based hotel The Churchill, owned by Hyatt Regency London has announced the appointment of Milvas Burnice as its new marketing communications manager. She joins The Churchill from Andaz Capital Gate Abu Dhabi, where she held the role of marketing communications manager.

Communication 105

Communication Marketing 105