eHotelier

FEBRUARY 6, 2023

Forty-year hospitality industry technologist Neil Schubert has joined Canada-based Hotel Communication Network (HCN) as Chief Product Officer. His goal is to strategically transform HCN into a global hospitality communications brand. Schubert will perform this role from his office in Wilmington, N.C.

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Communication 130

eHotelier

JANUARY 26, 2023

HiJiffy releases a new eBook exploring six ongoing and emerging trends in guest communications for this year.

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Communication 130

Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. Integrating language learning into your workforce can transform the way your business functions and create new growth opportunities for staff.

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Communication Customer Service 98

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

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Communication Hospitality Management Guest Services Reservations 89

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

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Communication Customer Service Training Scheduling 153

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Reservations Events Customer Service 88

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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Communication Reservations Article Information 89

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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Communication Customer Service Book Information 96

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Communication Hospitality Management Front of House Customer Service 52

Hospitality Net

JULY 6, 2023

Senior executives of large luxury hotel chains expect the high-end, luxury hotel sector to dramatically increase its expenditure on technology and communication systems over the next three years. This is according to new global research* commissioned by world-leading communication technology company Communications Specialist Ltd.

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Communication 96

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

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Modern Restaurant Management

AUGUST 10, 2020

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members.

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Revenue Hub

MAY 10, 2023

Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels. An Omnichannel strategy means communicating with travelers by integrating all channels on a single platform. They can manage all service channels on one platform.

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Communication Customer Service Reservations Presentation 80

Mary Gostelow

NOVEMBER 30, 2022

There are not enough thought-leaders who can communicate to the industry, known as B2B (Business To Business), as well as B2C (Business To Consumers). Another super person who communicates to all stakeholders is Wendy Perrin – see image above. The post COMMUNICATORS appeared first on Girlahead Global.

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Communication 52

PhocusWire

JANUARY 20, 2023

Akia says its two-way communication platform, powered by artificial intelligence, helps hotelsp enhance guest engagement, while its process automation system increases staff efficiency and drives revenue.

Communication 98

Communication 98

Lodging Magazine

JUNE 29, 2023

CHICAGO—Cloud5 Communications showed its latest Vendor Management offering at HITEC 2023 in Toronto. Cloud5’s in-house project management office (PMO) is led […] The post Cloud5 Communications Shows Vendor Management Offering appeared first on LODGING Magazine.

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Vendor Management Communication Magazine Events 52

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Communication Sanitation Customer Service Information 169

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic.

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Communication Book 98

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 The role of the front desk in guest communication.

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Communication Guest Services Book Article 94

Hospitality Net

JUNE 27, 2023

Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, and Positron Access Solutions, a specialist in carrier-grade telecommunications products, have partnered together to address the connectivity and cabling challenges experienced by many (..)

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Communication 61

Hospitality Net

MAY 22, 2023

Alongside assessing the evolution of tourism communications, the Session saw leading experts explore current and future opportunities for more effectively portraying tourism as an essential driver of development, both in traditional media and on content platforms.

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Communication 98

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Hospitality Management Training Customer Service 52

Hotel Owner

FEBRUARY 7, 2023

Marylebone-based hotel The Churchill, owned by Hyatt Regency London has announced the appointment of Milvas Burnice as its new marketing communications manager. She joins The Churchill from Andaz Capital Gate Abu Dhabi, where she held the role of marketing communications manager.

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Communication Marketing 85

Hotel Owner

DECEMBER 2, 2022

Hyatt’s Andaz London Liverpool Street has announced the appointment of Saakshi Verma as its new marketing communications manager, with the aim to enhance the luxury hotel’s marketing approach. Verma said: “Joining Andaz London as marketing communications manager has brought me back to my element.

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Communication Marketing 84

7 Shifts

OCTOBER 6, 2020

Efficient communication between managers and employees is key to restaurant success, especially during the unprecedented times of 2020. Many restaurant owners understand that proper internal communication leads to increasing employee productivity and trust.

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Communication Information Scheduling Accounting 148

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

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Communication Marketing Information 126

Lodging Magazine

JANUARY 27, 2023

CHICAGO—Cloud5 Communications announced the rollout of its Mitel Subscription offering. Customers can choose a CAPEX, OPEX, or a hybrid model. […] The post Cloud5 Communications Rolls Out Mitel Subscription appeared first on LODGING Magazine. The Mitel Subscription offering allows hotels to experience a cloud-based PBX system.

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Communication Magazine 59

Hospitality Net

APRIL 19, 2023

Today, Scandic is launching a new communication concept, “Your friend in town”, along with the company’s first international advertising campaign since 2018. The concept is based on local knowledge and the personal service Scandic delivers at 270 hotels at 130 destinations and aims to create a more emotional brand for Scandic.

Communication 84

Communication 84

Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

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Communication Information Accounting Marketing 163

Lodging Magazine

NOVEMBER 10, 2022

CHICAGO—Cloud5 Communications announced the launch of its new Vendor Management solution. The post Cloud5 Communications Launches Vendor Management Solution appeared first on LODGING Magazine. Manage the lifecycle of vendor relationships, from contract negotiations and day-to-day […].

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Vendor Management Communication Magazine Budgeting 64

Modern Restaurant Management

MARCH 29, 2020

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff. Although these are strange times, communication is still very important and can make or break a business.

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Communication 199

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

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Communication Hospitality Management Guest Satisfaction Training 52

Modern Restaurant Management

FEBRUARY 2, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia talks crisis communications with Dave Poston and Megan Paquin, CEO and VP of Poston Communications, respectively. “Crisis communication is now way beyond the regular problems restaurants faced.

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Communication Marketing 74

Hospitality Net

JULY 11, 2023

GAIN, a leading global travel, hospitality technology and innovation advisory firm, has announced the launch of its PR & Business Communications Professional service pack designed to provide founders, start-ups, as well as departments and organizations in the travel, hospitality, and restaurant technology sectors with a strategic communication audit (..)

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Communication 75

eHotelier

OCTOBER 4, 2022

The goal of these five features is to help establish a threshold for your service capabilities in as labor-free a manner as possible so that guests are fully up to speed on what’s happening on-property and are never disappointed.

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Communication 147

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

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Communication Reservations Marketing Information 170