Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby. In addition, James is a member of the elite international association of concierges, Les Clefs d’Or.

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Concierge Guest Services Service Management 105

Hospitality Net

JUNE 23, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

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Concierge Communication 75

Hospitality Net

JULY 31, 2023

This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

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Concierge Training 75

Lodging Magazine

JUNE 24, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

Concierge 59

Concierge Communication Magazine 59

Hotel Management Network

MAY 17, 2024

expands AI digital concierge services to 30 new Florida hotels appeared first on Hotel Management Network. Metaguest.AI has expanded its US footprint with the addition of 30 new hotel partners to its portfolio in Florida. The post Metaguest.AI

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Concierge 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

eHotelier

DECEMBER 14, 2023

Emporium Hotel South Bank is one of Australia’s most celebrated boutique properties, set in the lush tropical South Bank precinct with Brisbane River and City views and welcoming distinguished guests, including prime ministers, world leaders, sporting and entertainment celebrities, and visitors seeking a five-star experience.

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Concierge 130

Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Concierge 96

Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. In this article, you can learn more about what a hotel concierge is, what the role entails, and why these guest services reps are so valuable.

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Concierge Guest Services Customer Service Article 72

Lodging Magazine

FEBRUARY 9, 2023

As part of the offering, Kimpton also introduces its Stay Human Concierges to help plan tailored trips based on guests’ preferences. SAN FRANCISCO—Kimpton Hotels & Restaurants announced the rollout of its Stay Human experience packages at select hotels globally.

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Concierge Magazine Information 59

Hospitality Net

SEPTEMBER 7, 2023

The key is to keep moving, says Max Taylor, concierge at Hilton Dallas Lincoln Centre. And for the past 85 years, he’s been doing just that.

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Concierge 95

Technology: Lodging Magazine

SEPTEMBER 9, 2022

NEWTON, Massachusetts—Sonesta International Hotels Corporation (Sonesta) announced enhancements to its meeting and events offerings with the introduction of a digital meeting planning service, Hybrid Concierge, and an expanded partnership with Cvent to offer planners access to book small meetings on demand using the Cvent Instant Book platform.

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Concierge Book Events Magazine 52

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

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Concierge 130

Larry Mogelonsky

SEPTEMBER 27, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge Server Training Download 100

eHotelier

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

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Concierge Marketing 130

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback. So, what do ALICE customers love so much about Guest Services ?

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Concierge Guest Services 52

Hospitality Net

OCTOBER 29, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge 73

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Concierge 130

Concierge Marketing 130

Hospitality Net

MARCH 7, 2024

Award-winning Harley-Street Integrative Hypnotherapist and Sleep Expert, Malminder Gill, is delighted to announce her exclusive partnership with the Mandarin Oriental Hotel Group, launching to coincide with World Sleep Day, 15th March 2024.

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Concierge 104

PhocusWire

JUNE 2, 2023

 Capital One is enhancing its travel offerings with the acquisition of Velocity Black.

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Concierge 91

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

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Concierge Marketing 130

Hospitality Net

JULY 27, 2023

Living in a luxury multi-unit building has its perks: some are more difficult to deliver/achieve.

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Concierge 73

Hospitality Net

JULY 1, 2024

From smart room technology to AI-powered concierge services, the industry is witnessing a transformative shift. The integration of Artificial Intelligence (AI) in the hospitality sector is reshaping how hotels operate, enhancing guest experiences, improving operational efficiencies, and even bolstering their sustainability efforts.

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Concierge 78

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

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Concierge 89

Travel Pulse Destinations

APRIL 11, 2023

The special offer is available through the end of April for travel through 2024.

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Concierge 78

Travel Pulse Destinations

APRIL 11, 2023

The special offer is available through the end of April for travel through 2024.

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Concierge 75

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

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Concierge 130

Hospitality Net

FEBRUARY 14, 2024

In November, Airbnb acquired a stealth AI firm launched by Siri’s co-founder, called GamePlanner.AI. The deal valued the secretive startup at around $200 million, according to reports.

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Concierge 75

Boutique Hotel News

JUNE 27, 2023

Concierge are also available when needed. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves.

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Concierge 244

Mary Gostelow

JULY 6, 2024

The event, on Wednesday this last week, 3rd July, was to introduce the partnership’s CONCIERGE COLLECTION, which offers one-off experiences that can be added to a cruise. RSSC.COM/CONCIERGE-COLLECTION And finally, of course, a good press event needs not only content but people. All link immediately to a Regent Seven Seas cruise.

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Concierge Events Presentation Marketing 52

eHotelier

JULY 12, 2023

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Resort Management Concierge Housekeeping Training 130

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Concierge 105

Concierge Marketing 105

Hospitality Net

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

Concierge 59

Concierge Marketing 59

Hospitality Net

MAY 17, 2024

Examples include implementing concierge service to help guests plan their trips, customizing marketing messages, and availing the guest’s favored type of coffee in the room. Businesses are embracing personalization and even micro-personalization.

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Concierge Marketing 75

EHL Insights

MAY 6, 2024

From concierge to reservation manager, you have many key roles, all of which are vital to ensuring hotel operations run smoothly. If you love hotels, then you will be glad to hear that they offer many amazing career paths. With so many career paths available in hotels, it might be difficult to find just the right one.

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Hospitality Management Concierge Reservations Article 98

Hospitality Net

MAY 7, 2024

From concierge to reservation manager, you have many key roles, all of which are vital to ensuring hotel operations run smoothly. If you love hotels, then you will be glad to hear that they offer many amazing career paths. With so many career paths available in hotels, it might be difficult to find just the right one.

Hospitality Management 98

Hospitality Management Concierge Reservations Article 98

Hotel Owner

MARCH 21, 2024

Les Clefs d’Or Ireland has announced the appointment of Padraig Casey, the head concierge at Killarney Park Hotel, as its new president. He was previously awarded the Les Clefs d’Or’s ‘Best Concierge for Ireland’ award in 2019. Les Clefs d’Or is a global professional association of hotel concierges with over 4,000 members.

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Concierge 52