Modern Restaurant Management

JANUARY 19, 2024

As a restaurant manager or owner, you are aware of the dangers fire presents to your business. Restaurants are prone to fires due to several reasons including grease build up, gas leaks, electrical fires, and cooking mistakes. So, understanding your risks and how to prevent fires is critical in running your restaurant.

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Maintenance Training Presentation Information 189

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Restaurants often use ambiguous terms like gluten-friendly, gluten-removed or no gluten to describe their gluten-free dishes.

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Training Front of House Communication Presentation 179

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

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Training POS Systems Communication Document 148

Modern Restaurant Management

MAY 1, 2024

Restaurants are complex businesses with many moving parts. Yet all of these parts must work together in harmony for the customer to leave the restaurant feeling satisfied, with their only hunger being to return for another visit. — but they are generally relatively isolated from the rest of the team.

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Communication POS Systems Training Information 178

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.

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Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. Streamline Employee Onboarding and Training.

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Training Front of House Back of House Scheduling 195

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

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Training Document Communication Customer Service 52

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Set Your Service Standards with Cycle of Service Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations but exceed them.

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Training Server Communication 87

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. So, with so many restaurants offering great food and service, what was the differentiator? Step 3 will be the ongoing training and coaching support to help everyone learn new processes and develop the safe behaviors.

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Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

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Information Communication Training Server 196

Service that Sells

NOVEMBER 6, 2023

There are a few cold hard truths in the restaurant business. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take as much time as the couple who has drinks, appetizers, dinner and dessert. The post Server Training: Are They Working Harder (or Smarter)?

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Server Training 69

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care.

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Training Information Document Customer Service 52

Service that Sells

JULY 4, 2023

Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Take advantage of role playing to train your team to use more compelling words when talking with guests. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!,

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Server Training Pricing 88

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Hospitality Magazine

APRIL 17, 2024

Restaurants are now data goldmines, with every transaction and customer interaction providing insights. You can also share five-minute training videos in a learning app followed by a quiz and a bunch of reminders about upcoming events and staff birthdays. Less waste and less stock holding.

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Maintenance Information Communication Presentation 264

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. And it’s what separates the winners from the losers in bar and restaurant business. Our restaurant service training follows the Service That Sells! What’s Caring Behavior?

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Server Training Presentation 87

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. This recognizes the value of their contributions to the business.

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Training Customer Service Scheduling Reservations 196

EATER

DECEMBER 8, 2023

Some bars and restaurants around Atlanta have partnered with overdose prevention and harm reduction organizations to train staff on how to use the life-saving drug

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Training 101

Modern Restaurant Management

MARCH 19, 2024

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. Work Ethic : The foundational principle of a strong work ethic seems to be fading from business training faster than the implementation of robotics.

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Communication Training Scheduling 197

Service that Sells

OCTOBER 31, 2022

But if you wait until the busy season to train your waitstaff on wine and champagne sales, you might just miss out. Jump-start your sales today with these waitstaff training ideas: Train your staff to plant the seed for wine and champagne sales when taking reservations during the holiday season. Click here to learn more.

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Server Training Reservations 90

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

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Training Scheduling Customer Service Pricing 208

Hospitality Magazine

NOVEMBER 2, 2022

Diaz was born in Oaxaca Mexico and has done stints in restaurants around Mexico City as well as the Michelin-starred restaurant La Chevre d’Or in France. The post Michelin-trained chef opens Mexican taqueria in Pyrmont appeared first on hospitality | Magazine.

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Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

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Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. With a thorough and well thought out training plan. Even seasoned restaurant professionals can use a refresher! Train your team to listen to your customers – the right way.

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Communication Training Customer Service Server 178

Modern Restaurant Management

OCTOBER 25, 2023

Working in a restaurant is a marathon, not a sprint. Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use. The National Council for Mental Wellbeing recognizes the need for mental health and substance use support in the restaurant industry.

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Front of House Workshop Training Back of House 188

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. On-the-Job Training.

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Training Information Scheduling Definition 52

EATER

APRIL 8, 2021

The downtown Dallas restaurant was consistently listed as one of the best in the city, but suddenly, fears about an emerging pandemic were keeping folks home. Café Momentum is more than just a restaurant, though. nonprofits have spent decades training marginalized populations to work in the food and hospitality industry.

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Training Catering Sanitation Facility Management 113

Modern Restaurant Management

JUNE 6, 2023

The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens. To do so, they will need to create a complete food safety program to protect the restaurant itself from reputational harm and financial crisis.

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Sanitation Training 177

Horizon Hospitality

JANUARY 8, 2024

It’s no secret that the restaurant industry struggles to retain workers. Many restaurant owners have simply accepted this as a fact of life and figured out ways to cope with a revolving door of employees. Develop a hands-on training schedule and have management commit time to frequent one-on-one meetings to touch base.

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Scheduling Training 130

Modern Restaurant Management

JANUARY 13, 2022

Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Provide Customer Service Training. Untrained and unmotivated staff.

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Front of House Training Customer Service Communication 218

Modern Restaurant Management

DECEMBER 21, 2023

and you receive a frantic call about the state of your restaurant. Ahead of 2024, we will share the all-too-common disasters that can strike restaurants from fires to civil unrest to water damage with pragmatic and proactive tips that can help curb the repercussions. Picture this – it’s 5 a.m.

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Maintenance Article Training Presentation 189

Modern Restaurant Management

DECEMBER 29, 2023

There’s a feeling of tension and anxiety among many restaurant workers these days. When thoughtfully deployed, restaurant tech can help make restaurants a better place to work, which is good for everyone involved: patrons, employees, and operators. Lots of restaurants are already understaffed.

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Training Front of House Demo 123

Modern Restaurant Management

SEPTEMBER 8, 2023

Ensuring food safety is essential for restaurant brands and others within the food industry. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks. Build Trust One of the foundational pillars of a robust food safety culture is trust.

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Communication Training Accounting Information 208

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Training Server Accounting Marketing 201

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Or employees haven’t been properly (and regularly) trained.

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Training Communication Customer Service Accounting 225