How to Train Your Staff to Communicate Effectively with Guests

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service? With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run.

Start with The Basics of CommunicationDo not assume that your new hires will already know how to give the kind of customer service that you are looking for. Even seasoned restaurant professionals can use a refresher! Without training, the employee will revert to the practices learned at their last place of employment. As we know all too well, all restaurants are not created equal, so that could…