Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. Robots: Friend or Foe?

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Training Customer Service Scheduling Reservations 196

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. This is true of team sports, and it’s definitely true in the case of the restaurant industry. A well trained staff is looking much more important now, right?

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Training Document Information Server 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care.

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Training Information Document Customer Service 52

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. Continuous Training.

Communication 178

Communication Training Customer Service Server 178

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

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Training Document Communication Customer Service 52

Modern Restaurant Management

JANUARY 13, 2022

Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Provide Customer Service Training. No realistic table management.

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Front of House Training Customer Service Communication 218

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Or employees haven’t been properly (and regularly) trained.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

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Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Restaurants can print QR codes for payment on receipts or generate a QR code on a mobile POS device.

Customer Service 203

Customer Service Training Information 203

The Restaurant Times

JANUARY 28, 2022

If you are in the restaurant business, you must know that its service quality primarily depends on its staff. The customers nowadays don’t just expect quick and efficient service or hygienic handling of their food, they expect something more than that. Importance Of Staff Training In A Restaurant In The UAE.

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Training Customer Service Blog Marketing 52

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

Pricing 202

Pricing Customer Service Reservations Training 202

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

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Scheduling Budgeting Training Customer Service 201

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Staff will focus more on providing personalised experiences and addressing unique customer needs, while routine tasks can be automated.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. And better customer service also translates to tangible savings.

POS Systems 129

POS Systems Training Scheduling Customer Service 129

Synergy Suite

JANUARY 20, 2023

A great general manager can make all the difference in the success of your restaurant business, and a poor general manager can hold your entire team back, no matter how good your crew is. As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers.

Training 52

Training Scheduling Customer Service Budgeting 52

Synergy Suite

JANUARY 17, 2023

In any quick-service or fast casual restaurant chain, the front-line crew member is the engine that makes the restaurant run on a day-to-day basis. They interact directly with customers, handling tasks such as taking orders, managing transactions, and serving food. What is the Role of the Front-Line Crew Member?

Training 52

Training Customer Service Communication Sanitation 52

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. On-the-Job Training.

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Training Information Scheduling Definition 52

Synergy Suite

JANUARY 19, 2023

Shift managers play a vital role in a restaurant’s operation, as they oversee the work of front-line team members and ensure that the restaurant runs smoothly. The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations.

Training 52

Training Scheduling Customer Service Communication 52

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Scheduling 189

Scheduling Information Pricing Customer Service 189

Modern Restaurant Management

AUGUST 24, 2022

While restaurant staffing levels increased across the U.S. The question remains: Where are restaurants going to find enough people to fill those jobs? It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive. Customer Service. Accounting.

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Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Customer Service 197

Customer Service Scheduling Communication Training 197

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Focus on Training. Concentrate on Organization.

Training 197

Training Back of House Customer Service Accounting 197

eHotelier

NOVEMBER 16, 2023

As the longest standing luxury resort in the community, San Ysidro Ranch has served as an icon of the region for over a century and its award-winning restaurants offer gracious hospitality, mouthwatering cuisine, and a rustic romantic setting.

Guest Satisfaction 130

Guest Satisfaction Beverage Operations Customer Service Training 130

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

7 Shifts

NOVEMBER 12, 2020

Did you know that restaurant employees change jobs every 56 days ? The restaurant industry welcomes new staff at unprecedented rates. In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Day Three Role-specific training.

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Training Customer Service Communication Information 122

Modern Restaurant Management

JULY 29, 2021

Hiring a security firm can help protect your restaurant from disgruntled customers and crime, but which firm do you hire and what should you look for in a security team? Training your staff in these techniques can also help if an event like this takes place. Training of Professional Security Guards.

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Training Customer Service Events 212

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Budgeting Customer Service 203

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

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Training POS Systems Server Customer Service 52