Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. The path to increased sales starts with you, and your waitstaff training program. Here’s a way to see which type of server works in your operation: meet Sam and Susan. a restaurant training philosophy developed by restaurant owners for restaurant owners.

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Training Server Presentation 84

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Policy: Suggest an appetizer to each table.

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Training Server Communication 87

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

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Training POS Systems Communication Document 148

Modern Restaurant Management

MARCH 27, 2024

The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience?

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Customer Service Server Presentation Marketing 189

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

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Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

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Information Communication Training Server 196

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? Let’s start with restaurant or bar owners, operators and managers. To increase server tips, you have to increase restaurant sales. What’s In It” for you to invest in restaurant sales training ? Are Your Servers Salespeople? Tune in to WII-FM!

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Server Training POS Systems Pricing 52

Service that Sells

JULY 11, 2022

Tommy Lasorda was talking about baseball when he said that famous quote, but the logic behind it applies to the restaurant business, too. Simple — it’s training. The same is true in the restaurant business. Your restaurant training program has a direct impact on guest satisfaction, service, and sales.

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Training Server Guest Satisfaction 52

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. This is true of team sports, and it’s definitely true in the case of the restaurant industry. A well trained staff is looking much more important now, right?

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Training Document Information Server 52

Modern Restaurant Management

OCTOBER 25, 2023

Working in a restaurant is a marathon, not a sprint. To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use.

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Front of House Training Workshop Back of House 188

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care.

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Training Information Document Customer Service 52

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

OCTOBER 14, 2022

When a diner with a food allergy chooses your restaurant, you’ll want to ensure that they won’t have to think twice about their safety. Creating a safe, allergen-friendly environment within your restaurant will mean a satisfactory experience from customers and success for you. Do Your Research. Communicate Clearly.

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Server Communication Training Front of House 189

Eat Restaurant Management

APRIL 26, 2023

So how do you optimize the chance of a reasonable tip at your venue or restaurant? Key Takeaways: Integrating Spades and Eat App can increase tips for restaurant staff. Train staff on the benefits and promote the integration to guests. Increasing tips lead to happier staff and increased revenue for the restaurant.

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Server Reservations Article Training 52

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. With a thorough and well thought out training plan. Even seasoned restaurant professionals can use a refresher! Train your team to listen to your customers – the right way.

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Communication Training Customer Service Server 178

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Training Server Accounting Marketing 201

7 Shifts

OCTOBER 12, 2022

There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment.

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Server Back of House POS Systems Customer Service 146

Synergy Suite

NOVEMBER 18, 2022

The technical skills required in a restaurant are extremely important – and without them, it’s nearly impossible for your staff to operate within the structure outlined by the company. Soft skills might barely be mentioned in your restaurant’s training program and may not even be covered at all.

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Training Server Communication Scheduling 52

Service that Sells

AUGUST 22, 2022

You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” You can use the same WII-FM strategy to improve training success. Training From the Trainee’s Perspective. Check out these 5 Rs of training success: Reciprocity.

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Training Server 52

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

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Server Training Pricing Scheduling 184

Modern Restaurant Management

MAY 26, 2021

Plumbing issues can cause headaches and major hits to the wallet for restaurant owners. The key plumbing problems in restaurants are caused by the clogging of pipes, which makes the plumbing back up, overflow and not drain properly. The dishwashing station is where most restaurant plumbing issues occur. Keep Bar Drains Clean.

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Server Training 180

Service that Sells

MARCH 13, 2023

The mistake many restaurant managers make is to view a particular promotion as an end in itself. Effective restaurant marketing, however, isn’t a one-shot deal. Think of a one-two combination of punches in boxing when developing your restaurant marketing strategies. Their goal isn’t to clean out the wallets of customers.

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Marketing Server Training Blog 87

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

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Server Training Presentation 83

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. Yeakle has a culinary history working at four-star and four-diamond rated restaurants. Lindsey Yeakle.

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Training Server Program Management Marketing 208

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. Lock down your mobile POS devices so they can only access applications needed for your restaurant. Gain visibility into all traffic leaving the network.

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POS Systems Server Communication Training 240

Service that Sells

JANUARY 30, 2023

Success in the restaurant business isn’t just about doing things right. Check out these common mistakes restaurant managers make, and learn how to avoid them. Mistake #2: Skimping on Training At restaurant training is a process, not an event. Your staff is your most important resource. Lead by example.

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Training Communication Server Guest Services 95

Service that Sells

JULY 31, 2023

Your customers care about at least three things: the appearance of your staff, the appearance of the restaurant grounds, including the parking lot and entryway, and the appearance of the entire dining room, including service stations, cashier areas or bars. That can all go to waste if servers are not clean and presentable.

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Server Training Presentation 64

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

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Budgeting Server Front of House Back of House 166

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on. Our openings were for dishwashers, servers and busser/runners.

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Training Server Scheduling 212

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. On-the-Job Training.

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Training Information Scheduling Definition 52

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. Great service will make someone a regular customer who comes in once or twice each month.

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Server Training Reservations 167

7 Shifts

JANUARY 10, 2024

s Union Market District, sits the modern Mexican restaurant Destino. Screenshot taken from Google There aren’t many topics in the restaurant industry as hotly-debated as tipping. Restaurant workers, who rely on tips to supplement their income, are torn on the subject. Twenty minutes east of the White House, in D.C.’s

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Server Front of House Back of House Communication 88

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

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Training POS Systems Server Customer Service 52

Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized.

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Server Marketing Training Pricing 189

Service that Sells

DECEMBER 5, 2022

On the off chance that you have a spare minute to take a break during this busy time of year, check out the hot topics for restaurant managers we’ve been tracking lately. It’s no surprise that restaurant managers and operators are focused on the guest experience. Effective Restaurant Leadership. It All Starts With Training.

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Training Server 88

Modern Restaurant Management

MAY 3, 2022

With the pandemic coming to an end, people are finally starting to get back to the “regular” dining experience at sit-down restaurants. However, the dining experience isn’t the same as it used to be, and your restaurant may have experienced a hit over the course of the pandemic. Frequently Train Your Staff.

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Server Training Information Marketing 188