Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Modern Restaurant Management

APRIL 9, 2024

. "Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Service 182

Customer Service Reservations Scheduling Catering 182

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Reservation confirmation email template Subject: Your Reservation Is Confirmed! Your reservation for [dates] is confirmed. Please review your booking details below.

Communication 102

Communication Reservations Customer Service Article 102

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

JANUARY 22, 2024

Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. People want service that is quick, easy, and hassle-free. It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations.

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Reservations Customer Service Marketing Pricing 156

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. Chatbots can assist with room reservations, create revenue-generating opportunities by upselling, provide information about hotel amenities and services, offer recommendations for local attractions;

Customer Service 94

Customer Service Reservations Communication Information 94

Hotelogix

JANUARY 30, 2024

The report also covers cancellations, no-shows, and temporary reservations for the day. Hotel Guest Report This report encompasses a detailed guest history, storing every reservation, including guest names, contact information, nationality, previous stay records, and specific preferences like room choices or food and beverage selections.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotel Owner

NOVEMBER 24, 2022

Independent family-owned hospitality group, Daish’s Holidays has strengthened the customer service team at its Bournemouth head office with six new recruits, almost doubling the team. To accommodate increased demand, the new recruits join the now 15-strong customer service team as reservation advisors.

Customer Service 105

Customer Service Reservations Book 105

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Training 191

Training Customer Service Scheduling Reservations 191

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Kitchen operations. Dining room procedures.

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Reservations Kitchen Operations Front of House Back of House 192

Revenue Hub

APRIL 19, 2024

CRM technology is a vital tool for hotels, designed to enhance guest engagement, optimize customer service, organize leads, reservations, and bookings, aid with projects such as marketing and price and room availability strategies. How is CRM Used in the Hotel Industry? and facilitate smoother communication.

Guest Satisfaction 94

Guest Satisfaction Catering Information Document 94

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Be conscious of this when taking reservations. This rarely happens on its own.

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Front of House Training Customer Service Communication 214

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 184

Customer Service Front of House Communication Training 184

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Book Reservations, Join Waiting List. QR codes are no longer just for menus.

Housekeeping 212

Housekeeping Customer Service Reservations Marketing 212

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly.

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Guest Services Customer Service Demo Book 130

Modern Restaurant Management

JULY 13, 2020

Reservations to avoid crowd gatherings : Restaurants are now open to a certain capacity, so reservation systems (if they weren’t already) have been implemented. If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind.

Customer Service 212

Customer Service Reservations Communication Sanitation 212

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Reservations 209

Reservations Server Customer Service Scheduling 209

Hotel Owner

SEPTEMBER 22, 2023

Online check-ins surged, with 25% of guests using this feature, and the proportion of guests upgrading during online check-in doubled year-on-year, adding an average of £18 per upgraded reservation. Breakfast was the most popular upsell, followed by early check-in and late checkout. The awards ceremony took place at The Lowry Hotel.

Guest Satisfaction 97

Guest Satisfaction Reservations Customer Service 97

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Business

DECEMBER 12, 2023

Founded in 2012 and acquired by MCR in 2020, Stayntouch offers a cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting and multi-property management. In October 2022, the company launched Stayntouch 2.0,

Front Desk Operations 95

Front Desk Operations Property Management Customer Service Reservations 95

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Similarly, in the omnichannel framework, reservation agents don’t have to constantly switch tabs to respond to every demand.

Communication 75

Communication Customer Service Reservations Presentation 75

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants using ghost kitchens may directly provide delivery or use delivery services. There are now restaurants that have to approach customer service, and brand management without ever actually meeting the customer. Small restaurants quickly learned that the terms of third-party delivery services were unreasonable.

Reservations 216

Reservations Definition POS Systems Customer Service 216

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. Building lasting relationships : Acquiring customers who have recently moved can lead to long-lasting relationships.

Marketing 199

Marketing Catering Customer Service Reservations 199

Revenue Hub

JULY 3, 2023

By offering guests the option to cancel their reservations within a specified window without incurring any penalties, hotels can accommodate changes in travel plans and address uncertainties. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 92

Guest Satisfaction Communication Book Customer Service 92

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 92

Reservations Book Training Housekeeping 92

Revenue Hub

DECEMBER 7, 2023

As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too. Build guest trust with transparent reservation and cancellation policies. Configure email templates in advance, personalized and triggered based on reservation data.

Communication 95

Communication Book Reservations Article 95

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. In addition, you can maintain their loyalty by offering them discounts for future reservations.  This will help get a clear picture of the overbookings you can allow.

Book 147

Book Reservations Training Customer Service 147

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136

Modern Restaurant Management

OCTOBER 20, 2023

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

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Marketing Information Budgeting Reservations 193

Revenue Hub

SEPTEMBER 27, 2023

This approach promotes enticing offers, discounts, and special deals to attract guests and encourage them to make a reservation. However, after the booking is done, the guest doesn’t hear back from the hotel until the moment when the reservation begins. Third, relationship marketing can help to improve guest satisfaction.

Marketing 91

Marketing Guest Satisfaction Reservations Book 91

Modern Restaurant Management

AUGUST 24, 2022

Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. These team members act as a virtual front desk for restaurants, taking reservations, takeout orders, etc.

Accounting 178

Accounting Customer Service Marketing Reservations 178