Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Spamming customers can quickly turn them against you and are likely to puncture (or even destroy) SMS engagement for future marketing efforts.

Communication 203

Communication Reservations Information Marketing 203

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 84

Communication Information Customer Service Events 84

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. These AI-powered bots can, without [costly] human intervention, handle various tasks and inquiries, enhancing the guest experience and streamlining communication.

Customer Service 94

Customer Service Reservations Communication Information 94

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

Communication 198

Communication Front of House Information Customer Service 198

Modern Restaurant Management

JANUARY 22, 2024

Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. People want service that is quick, easy, and hassle-free. It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations.

Reservations 182

Reservations Customer Service Marketing Pricing 182

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Revenue Hub

JULY 3, 2023

By offering guests the option to cancel their reservations within a specified window without incurring any penalties, hotels can accommodate changes in travel plans and address uncertainties. Proactive communication, both before and after cancellations, can help salvage bookings and build guest loyalty.

Guest Satisfaction 93

Guest Satisfaction Communication Book Customer Service 93

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly.

Guest Services 130

Guest Services Customer Service Demo Book 130

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Reservations 197

Reservations Kitchen Operations Front of House Back of House 197

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. It’s important for both sides to work together and communicate effectively to ensure a positive experience for everyone involved.

Front of House 52

Front of House Back of House Server Customer Service 52

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated.

Communication 203

Communication Information Customer Service Reservations 203

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy.

Communication 219

Communication Reservations Book Information 219

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. Consumers Still Expect Excellent Customer Service.

Customer Service 216

Customer Service Reservations Communication Sanitation 216

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

SiteMinder

DECEMBER 13, 2023

Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience. Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

MAY 2, 2024

“We get a lot of regulars staying with us because they appreciate our friendly, welcoming staff and our customer service,” said Katie Cheetham , Reservations Manager. “ We are a small business with community values, and have been a mainstay in Townsville accommodation options for many years.”

Information 52

Information Communication Definition Customer Service 52

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. In addition, you can maintain their loyalty by offering them discounts for future reservations.  This will help get a clear picture of the overbookings you can allow.

Book 147

Book Reservations Training Customer Service 147

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 93

Reservations Book Training Housekeeping 93

Revenue Hub

AUGUST 29, 2023

Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives. Send a personalized pre-arrival email that introduces them to the additional services available.

Communication 68

Communication Book Article Guest Satisfaction 68

NV Hotels

NOVEMBER 22, 2023

These aspects include tasking and workflows, communication, learning, shift management, early access to wages earned, intranet/knowledge base, and employee recognition. According to Federal Reserve research , 40% of adults cannot cover an emergency expense costing $400.

Scheduling 52

Scheduling Customer Service Reservations Communication 52

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work.

Communication 198

Communication Information Training Customer Service 198

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Many customers would be willing to pay more if an extra service enhanced or complemented their immediate stay. Be sure to present these offers before the guest arrives.

Book 220

Book Reservations Communication Pricing 220