Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. A food runner should be attentive to detail, proactive, and have a positive attitude to provide excellent customer service.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

DECEMBER 28, 2023

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Modern Restaurant Management

NOVEMBER 11, 2019

In collaboration with SeedInvest (by Circle), a leading equity crowdfunding platform, and Wavemaker Labs, Miso Robotics opens up reservations for a new series round of equity crowdfunding, targeting to raise up to $30 million. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.

Book 119

Book Reservations Communication Customer Service 119

The Restaurant Times

JUNE 30, 2021

Besides, restaurant manager responsibilities also include general administration, making reservations, and handling customer complaints. Managing Finance . ” A restaurant manager must keep operational costs under control and increase efficiency to maximize profits. Source: MBB Management.

Budgeting 52

Budgeting Training Procurement Customer Service 52