SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Les Roches

JUNE 5, 2023

Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. The focus is on delivering exceptional customer service and maximizing profits. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

SiteMinder

OCTOBER 11, 2022

This is part of strategy planning and marketing, and needs to be considered to help boost bookings and encourage guests to dine at your establishment. Creating a reservation system is the best way to ensure guests can dine at your restaurant seamlessly. This will remind guests to book and will encourage dining at the hotel restaurant.

Customer Service 52

Customer Service Reservations Book Marketing 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Food and beverage manager: manages the business’s food and beverage operations, including menu planning, maintaining quality and customer experiences.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

OCTOBER 2, 2019

As a manager, planning and organization will become a bigger part of your job. Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. Good interpersonal skills also translate into good customer service skills.

Communication 114

Communication Scheduling Server Training 114

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Main responsibilities: Help plan travel itineraries, process payments, and address any booking issues.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40