Les Roches

MARCH 23, 2023

Hotel marketing can be an incredibly important part of a hotel’s success. Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. And what actions you can take to start creating your own successful hotel marketing campaigns. What do marketing managers do?

Marketing 98

Marketing Events Hospitality Management Information 98

SiteMinder

FEBRUARY 14, 2024

It enables: Market positioning and brand differentiation Adapting to trends allows hotels to position themselves strategically in a crowded market, highlighting unique selling points that resonate with current consumer interests. Either that or it becomes a necessity for them if they have to travel for work or to visit family.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Serviced Apartments

APRIL 29, 2024

Guests will be supported by a digital front desk and app with 24/7 remote customer service. In addition to the aparthotel, Arter Quarter will also feature 312,000 square-feet of office space and more than 64,500 square-feet of catering and service space across two more 28- and 15-storey buildings respectively.

Customer Service 52

Customer Service Catering Marketing 52

Les Roches

JANUARY 8, 2024

This is personalized marketing at work. In this guide, we’ll uncover the essence of personalized marketing, its influence on customer behavior and how harnessing its power can enhance business outcomes. What is personalized marketing? You may have also noticed product suggestions that match your interests.

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Definition Marketing Information Communication 52

Hotelogix

NOVEMBER 8, 2023

Senior citizens are actually considered one of the fastest-growing segments in today’s tourism market. While many boomers are financially stable, they want to give their business to hotels that offer special amenities and cater to their unique wants and needs.

Travel and Tourism 100

Travel and Tourism Catering Customer Service Training 100

Modern Restaurant Management

JULY 19, 2021

From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Synergy Suite

APRIL 25, 2024

The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.” However, SynergySuite’s platform caters to the evolving needs of the market.

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Back of House Customer Service Catering Presentation 69

Hotel Business

DECEMBER 7, 2023

As such, hospitality brands have an incredible opportunity to capture this consumer market share by partnering with independent hotels and growing their global portfolio in places not previously considered. Another market factor to consider is the implementation of visas for U.S. travelers visiting Europe, starting in 2025.

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Catering Marketing Book Customer Service 104

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

Catering 110

Catering Customer Service Marketing 110

Restaurant Engine

APRIL 10, 2024

. #1: You Boost Your Bottom Line By offering both dine-in and carry out, you provide something to everyone in your target market. For those people who still enjoy dining out, you can spend marketing dollars to bring those diners into your restaurant. You essentially now have two revenue streams that cater to specific target markets.

Customer Service 52

Customer Service Training Marketing Server 52

Revenue Hub

JANUARY 10, 2024

AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants.

Communication 86

Communication Maintenance Article Customer Service 86

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. – Corin Camenisch, Product Marketing Lead at SumUp 1 + 0 = 3: The New Math of Marketing! Digital nomads place a premium on seamless experiences and prioritise convenience.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

JANUARY 30, 2024

They research potential new offerings extensively, preparing thoroughly before launching rather than rushing to market. They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Customer Service 194

Customer Service Catering Pricing Information 194

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. How does guest service differ from customer service?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

JANUARY 11, 2024

Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 83

Guest Satisfaction Pricing Guest Retention Catering 83

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. We also expect a number of larger brands pushing out into new channels such as licensing deals and product development, catering programs and more.

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Customer Service Scheduling Catering Communication 123

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Definition Customer Service Catering Information 167

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.

Training 52

Training Customer Service Guest Satisfaction Communication 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Serviced Apartments

JUNE 14, 2023

France: Living platform DoveVivo has launched its first fully-serviced property for medium to long-term stays in the South Pigalle neighbourhood of Paris. DoveVivo caters to the coliving, short/long-term rental and student accommodation sectors. The company already operates 850 coliving and student rooms in Paris.

Customer Service 52

Customer Service Catering Marketing 52

SiteMinder

OCTOBER 11, 2022

Video marketing should be an integral part of any hotel’s marketing plan and is largely becoming the most important aspect of content marketing. When done well, video marketing can be an effective way of promoting your hotel, building your brand awareness and driving bookings. What is video marketing for hotels?

Marketing 52

Marketing Travel and Tourism Book Information 52

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Restaurant Engine

JANUARY 27, 2021

It’s another revenue source that with some marketing and planning can help cover your expenses right into the dinner hour. Choose Your Target Market. Do you want to cater to the business crowd? Do you want to cater to the business crowd? In addition, knowing your target market helps you allocate your funds more wisely.

Catering 116

Catering Pricing Marketing Training 116

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying.

Server 180

Server Budgeting Customer Service Catering 180

The Restaurant Times

OCTOBER 23, 2023

The Evolution of the Coffeefy Brand: But Coffeefy didn’t stop at its inception; it evolved to cater to a diverse crowd. This user-friendly technology elevates the overall customer experience, putting everything you need right at your fingertips. This concept perfectly aligns with the evolving needs of the Mexican workforce.

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Blog Customer Service Catering Book 97

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. I hope they come away from reading the r eport with a sense of optimism.

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Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Revenue Hub

MARCH 25, 2024

TikTok ads Live stream capability Influencer opportunities X/Twitter Largest age group: 25-34 71% of users receive news and updates from X Short-form text prominent Photos and videos Use X as a customer service and guest experience platform rather than for engagement.

Article 66

Article Customer Service Scheduling Catering 66

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. Despite potential price increases, food service businesses can still generate creative strategies to bolster foot traffic and drive sales.

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POS Systems Customer Service Back of House Catering 167

STAAH

AUGUST 1, 2023

It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals. 2) Use Social media marketing: Social media is a powerful tool to increase hotel sales. Here are some ways to use social media marketing for hotels: Choose the right platforms : Not all social media platforms are created equal.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

Hotel Owner

FEBRUARY 6, 2024

Our regular guests love the relaxed, friendly atmosphere and personal level of service – we aim to truly get to know the preferences of our guests and deliver memorable experiences.” The hotel’s signature restaurant Frank’s is open to day guests and Sagar and his team said they are focused on welcoming more locals to enjoy it.

Customer Service 52

Customer Service Catering Marketing 52

Hotel Owner

JANUARY 20, 2023

Right now, we are going through a renovation and then repositioning of the hotel, and trying to let the market understand what the new hotel is all about; the strengths, the selling points, and really getting across the story of the new property. In a remote world, those key events become even more important, and we wan’t to cater to that.

Catering 104

Catering Events Definition Customer Service 104

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Health-Conscious Food Will Dominate Menus.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Hotel Owner

DECEMBER 1, 2022

This trend is also reflected in muted campaigns across television advertising and marketing. Additionally, partnerships with key festive attractions can be especially symbiotic, with subsidised entry prices to exhibitions, markets, and other events an option for those staying at your hotel. Host the holiday.

Events 105

Events Workshop Catering Pricing 105

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Event planners must be able to identify, contract, and manage various vendors, such as photographers, entertainment providers, caterers, and florists. They need strong negotiation skills to get competitive deals.

Events 52

Events Budgeting Vendor Management Communication 52