Revenue Hub

AUGUST 22, 2023

The ability to track these trends is an impactful tool for funneling more business into your hotel’s loyalty program to increase data gathering and guest retention over time.

Pricing 96

Pricing Events Book Guest Retention 96

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 94

Guest Retention Book Article Pricing 94

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 95

Guest Satisfaction Pricing Guest Retention Catering 95

SiteMinder

FEBRUARY 29, 2024

Guest relations Advanced customer service skills : Focusing on personalised guest interactions, anticipating needs, and exceeding expectations. Communication and diplomacy : Navigating sensitive guest issues with tact, empathy, and effective problem-solving.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services.

Training 186

Training Pricing Guest Retention 186

eZee Absolute

AUGUST 10, 2023

Loyalty Programs Loyalty programs play a crucial role in guest retention. It means you give some of your guests special access to certain offers and discounts that others don’t get. And to reach out to maximum guests it is important that you communicate it through your campaign.

Marketing 52

Marketing Book Budgeting Information 52

Blue Magnet Interactive

MARCH 17, 2020

Your hotel guests change constantly and so do their wants and needs. Ensuring that your hotel evolves along with your guests and paying attention to detail can pay huge dividends in the hospitality industry.

Presentation 52

Presentation Information Guest Retention Catering 52

Hotelogix

OCTOBER 18, 2023

Loyalty Programs and Guest Retention 📙 Costs associated with program development, rewards, and administrative management fall under the Loyalty Programs and Guest Retention GAC. Loyalty programs are designed not only to retain existing guests but also to attract new ones.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Xotels

SEPTEMBER 22, 2022

On top of the benefits of marketing automation, collecting your guests’ data can help you provide a more tailored experience that will, in return, also increase loyalty, guest retention, sales, and profit. Advertisement.

Marketing 40

Marketing Blog Book Communication 40

STAAH

FEBRUARY 13, 2023

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. With such incredible advancements in the application of AI, it is no surprise that businesses, hospitality included, are embracing this technology at such a pace. What does AI mean for hoteliers?

Guest Retention 79

Guest Retention Housekeeping Book Information 79

Revenue Hub

MAY 18, 2023

Leverage Word of Mouth Hotels can leverage the power of word of mouth to reduce costs by increasing guest retention and decreasing marketing expenses. Happy guests who have had a positive experience are more likely to become repeat customers and recommend the hotel to their friends and family.

Front Desk Operations 93

Front Desk Operations Cost Reduction Book Training 93

Modern Restaurant Management

AUGUST 5, 2020

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Server 207

Server Marketing Bookkeeping Document 207

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue.

Budgeting 96

Budgeting Reservations Book Article 96