Revenue Hub

SEPTEMBER 6, 2024

McKinsey’s research highlights the financial benefits of personalized customer journeys, suggesting that effective personalization strategies could enhance revenue and guest retention ROI by 10-30 percent.

Guest Retention 87

Guest Retention Article Definition Hospitality Management 87

Revenue Hub

APRIL 15, 2024

Recognizing and nurturing these stages within your digital marketing approach is pivotal.

Book 95

Book Marketing Guest Retention Information 95

Hotel Owner

JANUARY 18, 2024

Matthew Prosser, regional director UK at Agilysys, said: “Consumer economic concerns have escalated the need for hotels and resorts to provide a seamless guest experience through every touchpoint.

Guest Retention 52

Guest Retention Book 52

Hotelogix

MAY 16, 2024

 Adopting Customer Relationship Management (CRM) software also enables personalized marketing and improved guest retention.   By leveraging these technologies, hotels can enhance operational efficiency, reduce costs, and elevate the overall guest experience.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

Revenue Hub

JANUARY 27, 2023

Enhancing the hotel guest experience through different means is crucial in order to enforce your hotel’s brand identity, position your hotel among the competition, potentiate guest retention, increase sales and revenue, and continue to grow.

Guest Retention 72

Guest Retention Scheduling Article Book 72

Revenue Hub

AUGUST 22, 2023

The ability to track these trends is an impactful tool for funneling more business into your hotel’s loyalty program to increase data gathering and guest retention over time.

Pricing 88

Pricing Events Book Guest Retention 88

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 86

Guest Retention Book Article Pricing 86

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 84

Guest Satisfaction Pricing Guest Retention Marketing 84

Les Roches

AUGUST 22, 2024

Additionally, the IHG Rewards Club loyalty program plays a critical role in driving guest retention and direct bookings, further solidifying its competitive edge. The launch of new brands such as Avid Hotels and the acquisition of Kimpton Hotels highlight IHG’s efforts to diversify its market presence.

Catering 52

Catering Travel and Tourism Budgeting Marketing 52

SiteMinder

FEBRUARY 29, 2024

Guest relations Advanced customer service skills : Focusing on personalised guest interactions, anticipating needs, and exceeding expectations. Communication and diplomacy : Navigating sensitive guest issues with tact, empathy, and effective problem-solving.

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services.

Training 189

Training Pricing Guest Retention 189

Blue Magnet Interactive

MARCH 17, 2020

Your hotel guests change constantly and so do their wants and needs. Ensuring that your hotel evolves along with your guests and paying attention to detail can pay huge dividends in the hospitality industry.

Presentation 52

Presentation Information Guest Retention Catering 52

eZee Absolute

AUGUST 10, 2023

Loyalty Programs Loyalty programs play a crucial role in guest retention. It means you give some of your guests special access to certain offers and discounts that others don’t get. And to reach out to maximum guests it is important that you communicate it through your campaign.

Marketing 52

Marketing Book Budgeting Information 52

Hotelogix

OCTOBER 18, 2023

Loyalty Programs and Guest Retention 📙 Costs associated with program development, rewards, and administrative management fall under the Loyalty Programs and Guest Retention GAC. Loyalty programs are designed not only to retain existing guests but also to attract new ones.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Xotels

SEPTEMBER 22, 2022

On top of the benefits of marketing automation, collecting your guests’ data can help you provide a more tailored experience that will, in return, also increase loyalty, guest retention, sales, and profit. Advertisement.

Marketing 40

Marketing Blog Book Communication 40

Revenue Hub

JUNE 18, 2024

There is a higher guest retention rate, and you boost your team’s ability to drive sustainable long-term profitability and growth. Everyone is switched on to become more aware of the importance of driving ‘the extras,’ the small ideas that can make a massive difference to the bottom line.

Guest Satisfaction 88

Guest Satisfaction Guest Retention Article Customer Service 88

STAAH

FEBRUARY 13, 2023

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. With such incredible advancements in the application of AI, it is no surprise that businesses, hospitality included, are embracing this technology at such a pace. What does AI mean for hoteliers?

Guest Retention 82

Guest Retention Information Book Housekeeping 82

Revenue Hub

MAY 18, 2023

Leverage Word of Mouth Hotels can leverage the power of word of mouth to reduce costs by increasing guest retention and decreasing marketing expenses. Happy guests who have had a positive experience are more likely to become repeat customers and recommend the hotel to their friends and family.

Front Desk Operations 84

Front Desk Operations Cost Reduction Book Training 84

Modern Restaurant Management

AUGUST 5, 2020

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Server 210

Server Marketing Bookkeeping Document 210

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue.

Budgeting 96

Budgeting Reservations Book Article 96