Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers. All of your marketing how do you communicate with people?

Communication 93

Communication Customer Service Presentation Accounting 93

Revenue Hub

MAY 21, 2025

This capability enables revenue managers to deploy highly targeted marketing campaigns with unprecedented precision, significantly improving conversion rates and maximizing revenue per customer. How Does AI Transform Traditional Customer Segmentation Approaches? What Customer Data Points Prove Most Valuable for AI Analysis?

Marketing 70

Marketing Article Book Customer Service 70

Modern Restaurant Management

FEBRUARY 25, 2025

No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. AI Agents Enhance Customer Engagement Restaurants can, of course, play the AI game too.

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Information Reservations Customer Service Marketing 129

SiteMinder

NOVEMBER 24, 2024

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.

Training 93

Training Communication Workshop Customer Service 93

Hotelogix

JANUARY 9, 2025

  Expanding to Newer Markets More travelers are now booking hotel rooms by the hour for flexibility and affordability. The hourly booking market, valued at $16.67 This initiative allows us to penetrate the Tanzanian hotel market. out 5 , with hundreds of clients speaking highly about our support services.

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Demo Document Marketing Book 130

Revenue Hub

APRIL 24, 2025

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date A well-managed review strategy can set your hotel apart, driving more direct reservations and improving your overall online presence.

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Reservations Book Guest Satisfaction Article 89

Modern Restaurant Management

DECEMBER 16, 2024

Strengthen Recruitment and Retention Efforts The labor market remains highly competitive, making proactive recruitment and retention strategies top priorities. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

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Scheduling Training Communication Budgeting 179

Revenue Hub

APRIL 24, 2025

According to research cited by Revenue Hub , a one-star drop in your rating can translate to a 5-9% loss in revenue per room, depending on your market. It reportedly cost United millions in brand equity and became a cautionary tale in customer service training programs worldwide. Spoiler: Its not just about a lost booking.

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Training Article Book Customer Service 97

Revenue Hub

MAY 21, 2025

Use your guest data to boost your marketing campaigns Your marketing campaigns wont be successful if you are not taking into consideration who your customers are, where they are coming from, and what their preferences are. Now, what type of data can be useful for this purpose?

Customer Service 70

Customer Service Information Guest Satisfaction Article 70

Modern Restaurant Management

APRIL 3, 2025

I have a varied background in sales, marketing, and HR. I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. and how she creates a team culture where everyone contributes. I believe in being present in my store.

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Presentation Customer Service Catering Training 180

Social Hospitality

FEBRUARY 3, 2025

This progression mirrors a more significant movement in marketing paradigms, which emphasize conversation over monologue and consider listening to the audience as important as delivering messages. Real-time interaction also enhances customer service, allowing instant feedback and resolving queries, enhancing satisfaction and retention rates.

Communication 69

Communication Strategic Planning Presentation Customer Service 69

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. The platform was specifically designed to utilize AI for a range of that address top-of-the-funnel and customer support challenges.

Marketing 167

Marketing Customer Service Pricing Catering 167

Revenue Hub

JULY 2, 2025

Europe is the largest OTA market in the world , accounting for nearly 32% of global OTA revenue. According to market estimates, Europe’s OTA market is projected to grow from $96.5 AI & Personalization : Innovations in customer service, chatbots, and trip recommendations continue to strengthen user experience.

Book 70

Book Customer Service Article Marketing 70

Modern Restaurant Management

JANUARY 2, 2025

As AI phone systems become more sophisticated, customers will have the option to place their orders seamlessly without human interaction. The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior.

Training 100

Training Customer Service Budgeting Catering 100

Hotelogix

DECEMBER 19, 2024

Why Hotel Business Intelligence Matters In today's tough market, you can't just guess. Marketing Hotel business intelligence lets you aim your marketing better. It gathers data from different places, analyses it , and shows it in a way that's easy to grasp. This helps you make smart choices about your hotel.

Maintenance 100

Maintenance Training Information Pricing 100

7 Shifts

NOVEMBER 25, 2024

In fact, 70% of Americans said they were willing to spend more money when they believe they were provided with excellent customer service. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” This includes looking at how the restaurant is running, looking at the people that are coming in, looking at the demographics and doing market research.

Customer Service 88

Customer Service Presentation Marketing Server 88

LimeTray

JUNE 25, 2025

Here are the functions you should be making the most of by using your POS: Improving Kitchen Efficiency POS in a simple sentence helps in shortening the order journey from customer to the kitchen. The to and fro is also reduced, making customer service the focus point of the server’s tasks.

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POS Systems Communication Accounting Server 94

Restaurant Engine

FEBRUARY 12, 2025

What is the trick to getting free marketing for your restaurant? First, you have the best food and terrific customer service. Next, your restaurant customers are happy when they dine with you. The trick is to convince your current customers to do the marketing for you. What is User-Generated Content?

Marketing 52

Marketing Blog Presentation Customer Service 52

eHotelier

JULY 16, 2025

While it is valuable for chatbots, training tools, and customer service, many believe it’s still too early for machines to take the wheel and start making decisions. Today’s AI technology is reactive; it must wait for input from users before making decisions based on new information the system receives. Think again.

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Scheduling Information Accounting Guest Satisfaction 130

Modern Restaurant Management

MAY 14, 2025

Restaurants, hotels,and otherhospitalityindustry businesses continue to battle a tight labor market. Toattractnot only enough employees butalsoengaged and productive ones, itsimportantto offer benefits thatmeet them where they are.

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Workshop Training Communication Scheduling 149

Revenue Hub

JULY 4, 2025

With this investment, chatlyn aims to accelerate its mission to become “the AI brain for hotels” – an intelligent system that supports front desk, reservations, marketing, and guest services while autonomously optimizing guest communications to maximize revenue and satisfaction.

Book 80

Book Property Management Communication Reservations 80

Modern Restaurant Management

JUNE 17, 2025

Diners are seeking experiential outings and quality customer service, and that needs to be at the heart of every interaction. Technology is a valuable asset, and can aid in streamlining operations during busy periods, but it is important to note that technology should enhance human interaction and the guest experience, not replace it.

Training 100

Training Back of House Customer Service Presentation 100

LimeTray

JANUARY 9, 2025

It simplifies the transaction process and ensures smooth customer service. Customer Data Collection A practical restaurant POS doesnt just handle transactionsit learns from them. Looking to level up your restaurants service? Inventory Control Running out of critical supplies mid-shift? Never again.

POS Systems 52

POS Systems Front of House Information Demo 52

Revenue Hub

DECEMBER 6, 2024

AI can also meaningfully enhance customer service through chatbots and virtual assistants that can assist guests with booking reservations, answering questions, and providing curated recommendations. Read more articles from DerbySoft The post How New Technology Transforms the Hotel Booking Journey appeared first on Revenue Hub.

Book 109

Book Travel and Tourism Pricing Information 109

SiteMinder

JUNE 22, 2025

This has helped the team develop strategies to attract new markets and boost growth. “Customers should be in control of their own experience,” he explained. “By By using a system that does much of the work for you, we can focus on offering friendly, personalised customer service, not just following protocols.”

Book 52

Book Customer Service Marketing 52

Restaurant Engine

MAY 28, 2025

Get your customers excited for your new menu with a strong marketing plan. In this article, we look at nine marketing tips to get your dining guests excited for your new menu. Your customers need to know about them, and the most important thing is that they need to get excited about them.

Marketing 52

Marketing Pricing Accounting Server 52

Revenue Hub

JANUARY 21, 2025

Leaving negative reviews visible also gives your hotel a chance to flex your problem-solving and customer service skills, with thoughtfully crafted replies. Remove illegitimate positive reviews If a positive review counts as spam or otherwise breaks platform guidelines, you should try to remove it.

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Article Customer Service Presentation Book 108

eHotelier

JUNE 18, 2025

solution greatly enhances our ability to address multilingual queries and booking requests from our guests while preserving the personal and intuitive touch our customer service is renowned for.” “Sabre’s SynXis Concierge.AI

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Book Article Customer Service Events 130

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

7 Shifts

NOVEMBER 15, 2024

The ideal candidate will have researched your brand and customer base to provide ideas that align with your bar’s positioning and target market. How do you make sure staff adhere to responsible alcohol service standards? Bar managers must make sure their staff follows alcohol service standards.

Events 78

Events Training Scheduling Communication 78

eHotelier

JULY 8, 2025

Cendyn’s platform gives us the flexibility and scalability we need to support our continued expansion across key markets. We’ve been incredibly impressed by the level of account support and customer services the team has received.” Advertisements “We were looking for a partner that could grow with us.

Communication 130

Communication Guest Satisfaction Article Book 130

STAAH

FEBRUARY 25, 2025

Turn a Negative Review into a Marketing Opportunity Negative reviews dont always spell disaster. Instead of fearing negative reviews, use them as opportunities to engage with guests, make improvements, and showcase excellent customer service. Final Thoughts Online reviews can make or break a hotels reputation.

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Customer Service Training Book Marketing 77

SiteMinder

MARCH 16, 2025

Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

FEBRUARY 17, 2025

  The global market size for the hotel and resort industry is now $1.5 Hospitality associations act as the connecting link between the individual operators and the larger market. Data reports , market insights, and training programs fall under this umbrella.

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Travel and Tourism Events Training Marketing 100

Hotel Owner

JUNE 9, 2025

How AI Transforms Hotel Operations With properly organised data, AI delivers remarkable results: Smarter Pricing and Revenue AI analyses booking patterns, local events, competitor prices, and market conditions to suggest optimal room rates. It determines when to offer packages or require minimum stays during busy periods.

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Maintenance Housekeeping Book Information 40

Synergy Suite

JUNE 16, 2025

With many suppliers on the market, it can be a daunting task to find the best fit, but getting it right is key to long-term success. Local food markets are popular platforms where restaurants purchase food directly from local suppliers. These relationships help restaurants stand out in crowded markets. The result?

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Pricing Regulatory Compliance Scheduling Marketing 52