Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

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Customer Service Presentation Catering 223

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Return to office ordering : Restaurants are seeing a shift in demand, with increased orders for office catering and lunch pickups.

Marketing 167

Marketing Pricing Customer Service Catering 167

Hotelogix

JANUARY 9, 2025

out 5 , with hundreds of clients speaking highly about our support services. We tweaked our support process by focusing on carefully curated region-specific cultures and critical customer service techniques to make it even better and more effective. In the Capterra review rating, we scored 4.5 But we didn't stop there.

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Demo Document Book Marketing 130

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

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Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

SEPTEMBER 7, 2023

With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. Building lasting relationships : Acquiring customers who have recently moved can lead to long-lasting relationships.

Marketing 203

Marketing Catering Customer Service Reservations 203

Hotelogix

NOVEMBER 3, 2023

Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk. This means you not only have to listen to your customers but also try to connect with them.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

Modern Restaurant Management

JUNE 3, 2025

This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

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Marketing Events Customer Service Budgeting 152

Hospitality Magazine

MAY 20, 2024

The business deploys services that provide food access, enjoyment, and ease of use for diners and caterers, which is fundamental to the design. The Self-Serve product allows caterers and hospitality specialists to prepare meals and deliver them to secure thermal food lockers. commbank.com.au/business/payments/hospitality.html

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POS Systems Catering Reservations Back of House 246

Modern Restaurant Management

JANUARY 2, 2025

One trend gaining traction is the introduction of premium add-ons to appeal to different customer segments. From garlic-butter crust options to artisanal oils, offering “good, better, best” options allows pizzerias to serve budget-conscious customers while catering to those willing to splurge for higher quality.

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Training Customer Service Budgeting Catering 100

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

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Customer Service Reservations Marketing Scheduling 192

Revenue Hub

MARCH 1, 2024

NB: This is an article from Switchfly Subscribe to our weekly newsletter and stay up to date Chatbots are transforming the travel industry’s approach to loyalty and rewards programs by streamlining customer service and offering personalized interactions, promising a future where customer satisfaction is met and exceeded.

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Customer Service Article Catering Book 109

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Customer Service 194

Customer Service Catering Information Pricing 194

Hotelogix

MARCH 25, 2025

Because intimacy is a selling point for boutiques, it’s vital to have each and every staff member well trained to cater to the guest’s individual needs. Hoteliers should know each staff member individually and be able to offer assistance or additional training to attain the right level of customer service.

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Training Customer Service Catering Pricing 130

Horizon Hospitality

OCTOBER 16, 2024

Understanding the nuances between these two is important as each offers unique advantages, amenities, and governance styles that cater to different preferences and priorities. This includes dining, events, sports activities, and personalized services. Choosing where to live can significantly impact your lifestyle.

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Maintenance Training Property Management Customer Service 130

Cruise Hive

JUNE 13, 2025

But there are a variety of seating options at the two-level venue to cater to different types of cruisers. “As It’s true that Carnival Legend’s main dining room , called Truffles, does have a mix of tables and booths. Once onboard, guests who are unhappy with their seating assignments may approach the Maitre D desk for assistance.

Customer Service 66

Customer Service Book Catering Reservations 66

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying.

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Server Customer Service Budgeting Catering 180

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Definition Customer Service Catering Information 167

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

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POS Systems Customer Service Catering Information 179

Hotel Business

JANUARY 30, 2024

In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering. Adapting to changing customer needs is essential in our industry,” said Erika Alexander, chief global officer, global operations , Marriott International.

Events 111

Events Customer Service Catering Property Management 111

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 215

Marketing Catering Customer Service Front of House 215

Revenue Hub

APRIL 19, 2024

For your hotel, your CRM software tools become a way to implement a customer focused strategy. It helps you understand and connect with your clients and optimize your hotel sales and catering growth. How is CRM Used in the Hotel Industry? and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotel Owner

OCTOBER 24, 2023

She brings a wealth of customer service experience with her, having led The Belfry’s front office team for the past eight years, and will now be responsible for the day-to-day operations of the resort desk. Shepherd has 12 years’ experience in delivering the “highest levels” of customer service to guests.

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Customer Service Catering Events 98

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Health-Conscious Food Will Dominate Menus.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

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POS Systems Customer Service Back of House Catering 167

Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Erroneous data can lead to either shortage or excess.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

Catering 110

Catering Customer Service Marketing 110

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective. Define the one or two KPIs most critical for your top growth goals. KPIs lose relevance if unrealistic for teams execute across the business.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

7 Shifts

JULY 12, 2024

Catering services Catering services provide food for events such as weddings, parties, and corporate functions, often preparing food off-site and delivering it to the event location. Since caterers don’t need a full-service restaurant space, they typically save a lot on overhead costs.

Catering 158

Catering Maintenance Pricing Scheduling 158

Modern Restaurant Management

MAY 3, 2021

Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Still, QSRs are faced with daily challenges of disrupted supply chains, new consumer habits, and constantly changing regulatory mandates at the federal, state and local level.

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Communication Kitchen Operations Information Marketing 197

Modern Restaurant Management

NOVEMBER 10, 2020

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again.

Communication 197

Communication Information Training Customer Service 197

Hotelogix

NOVEMBER 8, 2023

While many boomers are financially stable, they want to give their business to hotels that offer special amenities and cater to their unique wants and needs. If your hotel offers high-quality amenities and great customer service, then you are sure to draw business from seniors.

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Travel and Tourism Catering Customer Service Training 100