Hotel Business

JANUARY 30, 2024

In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering. Adapting to changing customer needs is essential in our industry,” said Erika Alexander, chief global officer, global operations , Marriott International.

Events 111

Events Customer Service Catering Property Management 111

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

Customer Service 221

Customer Service Presentation Catering 221

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

Catering 106

Catering Customer Service Marketing 106

Hotelogix

NOVEMBER 8, 2023

While many boomers are financially stable, they want to give their business to hotels that offer special amenities and cater to their unique wants and needs. If your hotel offers high-quality amenities and great customer service, then you are sure to draw business from seniors.

Travel and Tourism 100

Travel and Tourism Catering Customer Service Training 100

Hotel Owner

OCTOBER 24, 2023

She brings a wealth of customer service experience with her, having led The Belfry’s front office team for the past eight years, and will now be responsible for the day-to-day operations of the resort desk. Shepherd has 12 years’ experience in delivering the “highest levels” of customer service to guests.

Customer Service 98

Customer Service Catering Events 98

Synergy Suite

APRIL 25, 2024

The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.” However, SynergySuite’s platform caters to the evolving needs of the market.

Back of House 69

Back of House Customer Service Catering Presentation 69

Revenue Hub

FEBRUARY 21, 2024

By knowing and understanding this relevant information, you can tailor your services to meet guests’ individual needs, creating a more personalised and impressionable experience for them. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 106

Communication Customer Service Housekeeping Article 106

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. How does guest service differ from customer service?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Front of House 199

Front of House Customer Service Maintenance Catering 199

STAAH

JANUARY 29, 2024

Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking.

Book 76

Book Catering Customer Service Business Development 76

Revenue Hub

MARCH 25, 2024

TikTok ads Live stream capability Influencer opportunities X/Twitter Largest age group: 25-34 71% of users receive news and updates from X Short-form text prominent Photos and videos Use X as a customer service and guest experience platform rather than for engagement.

Article 73

Article Customer Service Scheduling Catering 73

Revenue Hub

JANUARY 10, 2024

AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants.

Communication 95

Communication Maintenance Article Customer Service 95

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

Definition 167

Definition Customer Service Catering Information 167

Hotel Owner

OCTOBER 3, 2023

Nathan arrives to The Arden Hotel after more than 20 years in the hospitality sector, joining from The Core Theatre in Solihull where he was Catering Operations manager. Stratford-upon Avon’s The Arden Hotel has appointed Sai Nathan as its new general manager. 44 Brasserie.

Customer Service 98

Customer Service Catering 98

Hotel Business

DECEMBER 7, 2023

In turn, global hospitality brands can tap into established iconic properties that have their own stories, showcase what their destination has to offer, and understand how to provide an authentic hotel experience that caters to what travelers of today want. This presents a mutually beneficial partnership for both the hotel and the brand.

Catering 104

Catering Marketing Book Customer Service 104

Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Customer Service 174

Customer Service Catering Pricing Information 174

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective. Define the one or two KPIs most critical for your top growth goals. KPIs lose relevance if unrealistic for teams execute across the business.

Cost Reduction 199

Cost Reduction Server Training Customer Service 199

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Restaurant Engine

APRIL 10, 2024

Conversely, for those people who like the convenience of ordering carry out, you can market to them and provide them with the service they’re looking for. You essentially now have two revenue streams that cater to specific target markets. When people dine-in you can offer them amazing customer service along with their meal.

Customer Service 52

Customer Service Training Marketing Server 52

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying.

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Server Budgeting Customer Service Catering 177

Boutique Hotel News

MARCH 15, 2023

According to the company, it is the world’s first software vendor designed to advocate distinctive properties across all segments: a luxury self-catering cottage or an urban Airbnb can be part of the same collection as an award-winning boutique hotel. ” All eviivo properties worldwide are automatically part of eviivo Collective.

Property Management 130

Property Management Book Customer Service Catering 130

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. We also expect a number of larger brands pushing out into new channels such as licensing deals and product development, catering programs and more.

Customer Service 120

Customer Service Scheduling Catering Communication 120

Hotel Owner

FEBRUARY 6, 2024

“We have an experienced team who are all devoted to making sure our guests enjoy their stays with or visit to us and everyone is treated to a warm welcome and exceptional customer service.” The hotel’s signature restaurant Frank’s is open to day guests and Sagar and his team said they are focused on welcoming more locals to enjoy it.

Customer Service 52

Customer Service Catering Marketing 52

Synergy Suite

JANUARY 9, 2023

This prestigious award is given annually to the company that has demonstrated exceptional performance in terms of innovation, customer service, and overall business success. Overall, we are incredibly proud of the awards we have won this year and are grateful to our customers, employees, and partners for their support and hard work.

Demo 52

Demo Customer Service Catering Scheduling 52

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

Hotel Owner

MARCH 15, 2023

Liaising closely with the heads of departments and the hotel’s general manager Glenn Findlay, he will also oversee team building, colleague development and maintenance of “high standards” of customer service. He began his hospitality career aged 16 as a pot washer at the Moat House in Sheffield, then pursued a hotel and catering management degree (..)

Maintenance 105

Maintenance Customer Service Catering Events 105

The Restaurant Times

OCTOBER 23, 2023

The Evolution of the Coffeefy Brand: But Coffeefy didn’t stop at its inception; it evolved to cater to a diverse crowd. This user-friendly technology elevates the overall customer experience, putting everything you need right at your fingertips. This concept perfectly aligns with the evolving needs of the Mexican workforce.

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Blog Customer Service Catering Book 97

Serviced Apartments

JUNE 14, 2023

France: Living platform DoveVivo has launched its first fully-serviced property for medium to long-term stays in the South Pigalle neighbourhood of Paris. DoveVivo caters to the coliving, short/long-term rental and student accommodation sectors. The company already operates 850 coliving and student rooms in Paris.

Customer Service 52

Customer Service Catering Marketing 52

SiteMinder

DECEMBER 13, 2023

Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. It has also improved overall customer service and increased upselling opportunities.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

7 Shifts

OCTOBER 31, 2023

It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. I look forward to using their services for a long time!” Implementation was a breeze.

Information 88

Information Pricing Customer Service Accounting 88

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Find out more 5) Provide exceptional customer service: Exceptional customer service is critical to the success of any hotel.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Market segmentation is a strategic process that divides a broad customer base into subsets of consumers with common needs, interests, and priorities. To truly cater to the needs of each guest, we need to delve deeper into the realm of micro-market segmentation.

Marketing 95

Marketing Article Events Blog 95

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52