Revenue Hub

APRIL 19, 2024

However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication. It’s as simple as addressing recipients by their name – personalized subject lines are 22.2%

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Communication Document Article Catering 90

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 92

Communication Guest Satisfaction Article Book 92

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. Staff Satisfaction.

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Communication Training Customer Service Scheduling 182

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

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Communication Book Reservations Article 95

Hospitality Net

JULY 11, 2023

GAIN, a leading global travel, hospitality technology and innovation advisory firm, has announced the launch of its PR & Business Communications Professional service pack designed to provide founders, start-ups, as well as departments and organizations in the travel, hospitality, and restaurant technology sectors with a strategic communication audit (..)

Communication 75

Communication 75

Les Roches

MAY 9, 2023

Communication is crucial in pretty much every walk of life. However, many people overlook business communication skills. If you’re looking at starting a career in hospitality, you’ll need to foster business communication skills. What are business communication skills?

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Communication Hospitality Management Front of House Information 52

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Communication Customer Service Information Sanitation 197

Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. It can also promote a more effective and united team, all of which can positively impact a hotel’s bottom line.

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Communication Customer Service 98

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

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Communication Reservations Article Customer Service 84

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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Communication Information Presentation Front of House 59

Hospitality Net

OCTOBER 27, 2023

Texting is good not only for communicating with our loved ones, but also for business purposes, such as touching base with colleagues and clients. It’s common for each of us to be on our phones all day, every day. And text messaging has become our go-to method for connecting with others.

Communication 98

Communication 98

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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Communication Customer Service Information Book 96

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Information Customer Service Events 83

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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Communication Article Information Reservations 84

Modern Restaurant Management

MARCH 29, 2020

As news about Covid-19 continues to spread, and businesses are uncertain about their future, one pizza joint in Lakewood, Ohio has turned to walkie-talkies to help their business survive these trying times. “This has been the best fit for the way business has shifted in the current situation,” Neitzel said.

Communication 209

Communication 209

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

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Training Communication Events Marketing 193

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

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Communication Server Front of House Back of House 172

Mary Gostelow

NOVEMBER 30, 2022

There are not enough thought-leaders who can communicate to the industry, known as B2B (Business To Business), as well as B2C (Business To Consumers). In luxury hotel parlance, we need to add B2E, Business To Employees. We can also add B2O, Business To Owners. Right, whom else can we put on our list?

Communication 52

Communication 52

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

Communication 197

Communication Reservations Information Marketing 197

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic. new channels as a result of the pandemic.

Communication 98

Communication Book 98

Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

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Communication Information Accounting Marketing 166

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

Communication 52

Communication Hospitality Management Information Article 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. Then, anytime a customer deals with the business, they’ll always have a positive experience.

Communication 52

Communication Training Information Customer Service 52

Modern Restaurant Management

OCTOBER 23, 2020

It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Start with The Basics of Communication. Does my table over there need anything?

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Communication Training Customer Service Server 155

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 The role of the front desk in guest communication.

Communication 90

Communication Article Book Guest Services 90

Lodging Magazine

JANUARY 27, 2023

CHICAGO—Cloud5 Communications announced the rollout of its Mitel Subscription offering. Through this offering, properties can tailor their telecommunications to the business needs and goals of their property through Cloud5-supported Mitel products and applications.

Communication 59

Communication Magazine 59

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Communication 52

Communication Hospitality Management Front of House Customer Service 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

eHotelier

MAY 31, 2023

PONANT announces today the arrival of Belinda Hindmarsh as Group Deputy CEO Global Business.

Communication 130

Communication Marketing 130

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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POS Systems Information Budgeting Customer Service 199

Modern Restaurant Management

NOVEMBER 22, 2023

Why Happy Workers Matter Think of happy employees as the special ingredient that makes a food and beverage business successful. While every business is different, these tips can help you bring out the best in your food and beverage company. We’ve compiled a list of 10 ways to bring out the best in your employees.

Communication 186

Communication Marketing 186

Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

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Communication Information Training Budgeting 199

Revenue Hub

JUNE 28, 2023

The recovery of business travel and the evolution of bleisure travel globally highlights the importance of adapting to changing travel trends. The survey found that 89% of respondents wanted to add some leisure time to their next business trip. What opportunity do these trends present for hoteliers?

Travel and Tourism 89

Travel and Tourism Communication Accounting Presentation 89

Modern Restaurant Management

FEBRUARY 17, 2022

It is key for restaurant and bars to use social media to communicate with their customers. A consistent online presence can make a huge impact on the amount of business that comes through the door, especially during the winter. Ultimately, establishing your business as reliable is crucial for social media efforts.

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Pricing Communication Information Marketing 186

Modern Restaurant Management

APRIL 24, 2020

Given the rapidly changing direction and news on COVID-19, there is a need for multi-location businesses to adjust marketing strategies immediately. And as a localized marketing strategy is deployed, empathy must lead and inform all communication during this pandemic. Provide Value.

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Marketing Communication Information Book 180

Modern Restaurant Management

APRIL 30, 2020

Restaurants are facing a major shift in the way they conduct business during this COVID-19 era. Typically an on-premise industry, restaurants must now adapt to ways of doing business that are off-premise, yet meet the high demands of being essential (or essential adjacent).

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Communication Scheduling Presentation 200

EHL Insights

AUGUST 30, 2021

When a business communicates its practices of corporate social responsibility via social media platforms, how effective and impactful is this communication on its audience?

Communication 64

Communication 64