Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

Training 198

Training Communication Events Marketing 198

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Owner

MAY 26, 2023

English Lakes Hotels Resorts and Venues has announced its line managers have been sent on a training course in mental health awareness to improve their skills and better support their teams.

Training 105

Training Communication 105

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 84

Communication Article Information Reservations 84

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. Then, anytime a customer deals with the business, they’ll always have a positive experience.

Communication 52

Communication Training Information Customer Service 52

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. This makes training in hotel industry businesses absolutely key to your success.

Training 59

Training Customer Service Communication Housekeeping 59

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 83

Communication Information Customer Service Events 83

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

Training 148

Training POS Systems Communication Document 148

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

Communication 52

Communication Hospitality Management Information Article 52

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 148

Training Information Scheduling Customer Service 148

Modern Restaurant Management

OCTOBER 5, 2023

As a business owner, ensuring the proper sanitation of your commercial ice machines and refrigeration units is critical for maintaining a safe and healthy environment for your customers and employees. It's important to show your employees the consequences of poor sanitation, such as health risks and lost business.

Sanitation 196

Sanitation Scheduling Training Workshop 196

Modern Restaurant Management

MARCH 19, 2024

With AI we have all the positive areas to improve service but we must begin acknowledging that the ability of machines to replace every human position and all guest interactions may pose a threat to the long-term vitality of businesses. For this reason we must uncover a way to bridge that gap. What's Lacking in the Dining Experience?

Communication 197

Communication Training Scheduling 197

Modern Restaurant Management

MARCH 22, 2024

who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Train your team. Employees must be Recall Ready, so train them about the process, explain what must occur, and instruct them to work swiftly, properly, and calmly in a recall situation. Communicate effectively.

Communication 189

Communication Training Information Budgeting 189

Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

Communication 204

Communication Information Training Budgeting 204

Modern Restaurant Management

SEPTEMBER 8, 2023

Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Communication 208

Communication Training Accounting Information 208

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

POS Systems 204

POS Systems Information Budgeting Customer Service 204

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

Training 52

Training Document Communication Customer Service 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

Hotelogix

OCTOBER 18, 2023

In this comprehensive guide, we delve into what a hotel reservation system entails and highlight its pivotal role in modern hotel businesses' success. It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Choose a system that aligns with your needs and budget.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Modern Restaurant Management

MAY 30, 2023

Here are three strategies to set your business and team up for a successful, profitable season. Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off.

Scheduling 179

Scheduling Communication Bookkeeping Training 179

Hotel Business

APRIL 26, 2024

The sentiment was even higher (more than 75%) for neurodivergent business travelers. What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. at the end of a hall, top floor, away from elevators, not facing a busy street, etc.), to make the travel experience easier. .

Communication 111

Communication Training Concierge Book 111

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

Training 52

Training Information Document Customer Service 52

Hotel Owner

MARCH 10, 2023

Any hotel owner knows how busy certain periods of the year are for the industry. So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Provide clear expectations Clear communication is essential for managing staff during busy periods.

Communication 52

Communication Housekeeping Training Maintenance 52

NCC USA

MARCH 20, 2023

The dust is beginning to settle from the busy season between November and February. But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Here we will go over four reasons why it is vital to establish impactful training and retraining on restaurant POS use.

Training 52

Training POS Systems Server Customer Service 52

Synergy Suite

JANUARY 18, 2023

Well-trained prep and line cooks are as much a part of a consistent and enjoyable customer experience as your customer-facing employees, and so proper line and prep cook training is vital for your restaurant business. Prep Cooks vs. Line Cooks: What’s the Difference?

Training 52

Training Sanitation Communication Blog 52

Les Roches

DECEMBER 29, 2023

Emotional engagement has emerged as a potent factor in business, shaping customer loyalty and employee performance. Companies are progressively recognizing its significance in cultivating a thriving business. What Is emotional engagement in business? But what exactly makes emotional engagement so crucial?

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Modern Restaurant Management

APRIL 21, 2020

In March 2020, restaurateurs across the country have had to shutter their businesses in some cases literally overnight. All of them have asked us for help in saving their businesses and helping their employees. Business interruption insurance covers the loss of income that a business suffers after a disaster.

Document 217

Document Communication Training 217

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . According to the National Restaurant Association, over 110,000 restaurants and bars closed for business in the United States in 2020. 4 Ways To Train Your New Bar Staff For COVID-Appropriate Etiquette.

Training 52

Training Sanitation POS Systems Communication 52

Hotel Business

APRIL 12, 2023

The third edition of Deloitte’s corporate travel study, “Navigating Toward a New Normal,” examines why and when employees are expected to travel for business, as well as the dynamics creating headwinds and opportunities for the sector. According to the survey, technology can support nearly every business need travel serves—to some degree.

Accounting 111

Accounting Events Budgeting Pricing 111

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority. Shift that mindset.

Training 225

Training Communication Customer Service Accounting 225

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. For example, your target market is mainly business travelers. In that case, you can focus on providing amenities that cater to their needs, such as a well-equipped business center or high-speed internet.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Boutique Hotel News

MAY 10, 2023

Worldwide: Hospitality technology platform Mews has partnered with Saira Hospitality to launch five pop-up hospitality schools and develop an online training solution. Students will be trained in two ways: 1. The partnership will last for an initial 18 months with the first school set to open in London this June.

Training 130

Training Communication 130

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers.

Information 196

Information Communication Training Server 196

Hospitality Magazine

JANUARY 23, 2023

Chef Stephen Nairn is very good at business planning, communication and problem-solving. I am learning organisational and training skills from Sam Chee. His training process for young chefs is so meticulous, which is a big help in creating confident workers.

Training 246

Training Communication Presentation Magazine 246

Hospitality Magazine

APRIL 17, 2024

As more and better data is available on current and predicted sales, individual productivity, and equipment performance, you now have better ways to optimise rostering so you’re never short when it’s busy or overstaffed when it’s quiet.

Maintenance 264

Maintenance Information Communication Presentation 264

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Communication 198

Communication Scheduling Training Sanitation 198

InnQuest

SEPTEMBER 12, 2023

This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth. Some of these include: Staff Training and Turnover: One of the most significant challenges in hotel operations management is recruiting and retaining skilled and motivated staff.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220