7 Shifts

OCTOBER 31, 2023

It’s also inconvenient to enter employee information into multiple places. It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. Honesty is the best policy.

Information 88

Information Pricing Customer Service Accounting 88

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. The dialogue format makes it possible for ChatGPT to answer questions, follow up questions, give an informative summary, admit its mistakes, and reject inappropriate requests.

Customer Service 77

Customer Service Accounting Blog Information 77

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Improved Customer Loyalty Programs.

POS Systems 186

POS Systems Download Accounting Communication 186

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. If your restaurant uses 7shifts , help new employees log in to their accounts. Customer service training Customer service is the cornerstone of hospitality. Reviewing health and safety protocol.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

NOVEMBER 29, 2022

That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Tech tools let you track employee performance, looking at things like compliance and accountability, so you can identify (and fix) any problems immediately. Track and improve performance. Incentivize employees to improve.

Training 225

Training Communication Customer Service Accounting 225

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Not only does it provide potential guests with necessary information, but it also offers a platform to highlight unique selling points.

Pricing 90

Pricing Article Strategic Planning Guest Satisfaction 90

Restaurant Engine

DECEMBER 28, 2022

According to MenuMag , the most important thing you need on your website is accurate information. Make sure it’s easy to find because you don’t want people to have to click around or scroll all over to locate this information. 3: Customer Reviews. Customer service begins online with your restaurant website. #4:

Information 105

Information Customer Service Blog Accounting 105

Revenue Hub

JULY 20, 2023

Create an appealing hotel website: Your property’s website should be user-friendly and feature attractive design, clear information about rooms, amenities, location, services, and reviews. Based on this information, adjustments and improvements can be made.

Guest Retention 59

Guest Retention Book Customer Service Article 59

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Overview: Reporting in the Restaurant Industry.

POS Systems 196

POS Systems Download Reservations Training 196

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

Customer Service 116

Customer Service Marketing Download Scheduling 116

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of where they stand on the myriad issues surrounding the pandemic, your customers want to know your policies so they can make informed choices. There are restaurants that have made the decision to operate with a pre-pandemic mindset and have made few, if any, operational changes that impact their customers.

Communication 202

Communication Customer Service Information Sanitation 202

7 Shifts

JULY 13, 2023

Think: POS system integrations, tracking and reporting capabilities, and separation from personal employee accounts. With a few clicks, tips are sent directly into employees' bank accounts or onto a digital payment platform (depending on the software you choose). Not to mention living with someone with sticky fingers? Learn more 5.

Training 78

Training Accounting POS Systems Document 78

7 Shifts

OCTOBER 9, 2019

And if that information isn’t there, people will go somewhere else. A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. You can create your Google My Business account here. Google My Business.

Marketing 113

Marketing Reservations Accounting Information 113

STAAH

MAY 9, 2023

In this fast-paced industry, staying informed about the latest trends and technologies can give hoteliers a competitive advantage and help them stay ahead of the curve. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions.

Travel and Tourism 81

Travel and Tourism Book Accounting Information 81

InnQuest

APRIL 5, 2023

Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing. Gather data: Collect data on occupancy rates, booking trends, competitor pricing, local events, seasonal patterns, and the general economic climate to inform your yield management strategy.

Pricing 220

Pricing Book Blog Marketing 220

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 226

Marketing Information POS Systems Demo 226

Revenue Hub

JANUARY 9, 2023

Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. In the wake of Substantial Revenue Losses, Are Potential Customers Growing? Read rest of the article at guestcentric.

Communication 81

Communication Article Customer Service Accounting 81

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Confidentiality policy emphasizing the efforts your restaurant and the platform are taking to maintain the confidentiality of employee tip and bank information.

Training 78

Training Demo Information Communication 78

SiteMinder

JULY 23, 2023

For guests, it’s a platform that allows them to explore various accommodation options, discover unique stays, and book with confidence based on verified information and reviews. When hosts create an account and list their property on the platform, Airbnb does not impose any upfront fees or charges for the basic listing process.

Book 52

Book Information Accounting Pricing 52

Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. Their coordination matters in customer service. Everything you can is related to the customer.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

AUGUST 31, 2023

Overall, inventory data at your fingertips, allows you to make informed purchasing decisions, enhance customer satisfaction by ensuring products are always available, and minimize carrying costs. Customer Management Smart boutique POS offers its own CRM system or it is also integrated with other CRM software.

POS Systems 52

POS Systems Accounting Blog Customer Service 52

Modern Restaurant Management

JANUARY 31, 2024

Today’s restaurant tech is well suited for growth because it ensures consistency and allows for the gathering of information from multiple stores. For instance, a whopping 70 percent have already automated payroll, 67 percent have automated invoicing, and 65 percent have automated accounting/bookkeeping.

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. An RMS often includes features for real-time rate shopping and competitive set benchmarking.

Pricing 64

Pricing Book Article Events 64

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Self-evaluation is an important exercise because it allows employees to vouch for their progress, set goals, and hold themselves accountable.

Download 148

Download Scheduling Communication Accounting 148

Synergy Suite

JUNE 27, 2023

The integration between inventory management and restaurant operations enables managers to monitor stock availability and make informed decisions regarding menu offerings, specials, and promotions. This data-driven approach helps in making informed decisions to reduce waste, manage costs, and increase overall profitability.

POS Systems 52

POS Systems Scheduling Information Procurement 52

Les Roches

JANUARY 10, 2024

The primary appeal lies in rapid customer services and convenience. Use this information to confidently tap away next time you make a transaction. To ensure­ a smooth payment process, be sure­ to save your credit card information in your prefe­rred digital wallet app ahead of time­. What does payWave mean?

Accounting 52

Accounting Information Communication Customer Service 52

Les Roches

MAY 9, 2023

Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Factors such as location, capacity, amenities, and cost should be taken into account when selecting a venue. Venue selection: This is one of the most important elements for a successful event.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Les Roches

FEBRUARY 21, 2024

They can help event organizers manage schedules, facilitate connections, and share essential information. As well as being used for registrations, facial recognition can be used to link accounts to personal profiles, which helps validate spending at the event. Costs and budgeting Evaluate costs against your budget.

Events 52

Events Accounting Information Budgeting 52

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. It can also be used in various areas of a hotel’s operations, such as customer service, marketing, and operations too. Just visit the OpenAI website and create an account.

Customer Service 52

Customer Service Blog Training Reservations 52

Les Roches

JANUARY 25, 2024

In the digital age, data can be the source of actionable insights, empowering businesses to make informed decisions that can shape lucrative strategies and create growth. From streamlining operations to refining customer experience, hoteliers and restaurateurs now leverage data like never before.

Competitive Analysis 52

Competitive Analysis Information Pricing Marketing 52

7 Shifts

AUGUST 12, 2021

Assume a customer discovers your website but cannot identify where you are located or how to contact you. One option is to include important information like your company name and phone number at the top of your page. If we consider Google, having such information on your website helps it appear in geo-targeted searches.

Marketing 158

Marketing Information Download Customer Service 158

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. A bachelors in hospitality manage­ment or business administration can be extremely valuable as the­se programs cover key topics such as operations manageme­nt, accounting and marketing.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Synergy Suite

OCTOBER 12, 2023

Gross profit margin is a fundamental financial metric that reveals the percentage of revenue left after accounting for the cost of goods sold (COGS). These metrics go beyond merely counting revenue and expenses; they reveal the core profitability of the business, while accounting for various financial components.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

The Restaurant Times

OCTOBER 13, 2021

Customers are not required to give any more information to opt into the loyalty program if the loyalty program is correctly connected with the POS system. . Better Customer Relations . The information gathered and given by the loyalty program, aid in the improvement of CRM customer service.

POS Systems 52

POS Systems Information Server Customer Service 52