Horizon Hospitality

OCTOBER 5, 2023

After California’s aggressive Fast-Food Accountability and Standards Recovery Act (FAST Act) passed in 2022, then repealed days later, the restaurant industry has been watching the state nervously. Automation and AI will continue to evolve so that fewer customer-service roles are needed, and is showing up already in many fast-food concepts.

Accounting 130

Accounting Customer Service Events 130

Hotel Owner

FEBRUARY 13, 2023

He is currently VP of global commercial operations, guest services and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. He joined the Carnival group of brands 23 years ago as a management accountant in the P&O Cruises finance team, holding several roles in finance and qualifying as an accountant.

Accounting 104

Accounting Customer Service Business Development Guest Services 104

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Front of House 181

Front of House Customer Service Accounting Communication 181

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. As per a recent report by Global Market Insights, mobile wallet market size is projected to exceed USD 700 billion by 2027.

Marketing 199

Marketing Sanitation Customer Service Accounting 199

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Now it’s time to research new providers, taking into account your learnings. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 88

Download Demo Customer Service Training 88

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 75

Customer Service Accounting Blog Information 75

Hotel Owner

APRIL 13, 2023

In her new role, Wilson will join the six-strong operations team to oversee the group’s accounting systems, assist with training and development, develop menu choices across the group’s 12 UK-based hotels, as well as ensuring continued compliance with hospitality rules and regulations.

Customer Service 105

Customer Service Accounting Training 105

Modern Restaurant Management

APRIL 16, 2024

We live in an attention economy and your customers are interacting with you on more than just review platforms and in your stores. They’re also on social media accounts commenting on photos and videos, as well as posting their own. And it goes further than reviews. Their CX team was only capturing insights via loyalty programs.

Customer Service 106

Customer Service Accounting Marketing 106

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. As per a recent report by Global Market Insights, mobile wallet market size is projected to exceed USD 700 billion by 2027.

Marketing 177

Marketing Sanitation Customer Service Accounting 177

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. Food cost is also critical when reopening.

Budgeting 178

Budgeting Accounting Front of House Customer Service 178

Modern Restaurant Management

SEPTEMBER 7, 2023

Local and regional rental companies are likely to have a more limited selection What is the company’s customer service like? Likewise, when it comes to customer service, you can expect national subscription providers to make themselves available to you seven days a week and on holidays. Do they work holidays?

Maintenance 186

Maintenance Customer Service Pricing Accounting 186

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Front of House Back of House Customer Service Accounting 93

Modern Restaurant Management

DECEMBER 2, 2022

Having this chart on display creates accountability. Managers must also add themselves to the charts, so the team can see they are holding themselves accountable and are working to improve their work habits as well. When they look at the chart they can see where they need to improve, and this will help boost their performance.

Front of House 186

Front of House Accounting Server Customer Service 186

NV Hotels

DECEMBER 6, 2023

A significant part of our success is attributed to our professional account managers. Above all, we pride ourselves on delivering exceptional customer service. At H&I Supplies, we understand that our customers are at the heart of our business, and as such, their satisfaction is our topmost priority.

Customer Service 40

Customer Service Accounting Pricing Marketing 40

Modern Restaurant Management

NOVEMBER 29, 2022

That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Tech tools let you track employee performance, looking at things like compliance and accountability, so you can identify (and fix) any problems immediately. Track and improve performance.

Training 222

Training Communication Customer Service Accounting 222

Revenue Hub

JANUARY 26, 2024

This article will delve into the magic of service recovery through seven inspiring key actions that have served companies well in transforming challenging moments into opportunities to strengthen their customer relationships. The magic of Amazon: Less talk, more action Amazon is renowned for its exceptional customer service.

Article 81

Article Customer Service Accounting Training 81

Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

POS Systems 117

POS Systems Training Scheduling Customer Service 117

7 Shifts

OCTOBER 31, 2023

Most pricing structures for the big payroll companies look like this: Base fee: $39-$125 per month Implementation fee: Ranges from hundreds to thousands Additional employee fee: $4-$12 per employee per month Year-end: $2-$16 per W-2 / 1099 filing Off-cycle runs: $0-$50 Simplify your accounting and choose a software with a clear billing structure.

Information 88

Information Pricing Customer Service Accounting 88

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

Customer Service 116

Customer Service Marketing Download Scheduling 116

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Owner

NOVEMBER 18, 2022

I never signed up for Marriott Rewards, how do I remove my account? If you never signed up for Marriott Rewards, your account may have been created automatically when you booked a room at a Marriott property. You can remove your account by contacting Marriott customer service.

Accounting 105

Accounting Book Customer Service 105

Modern Restaurant Management

AUGUST 16, 2023

Data-driven insights via detailed reports and analytics for better insight into sales trends, inventory levels and customer behavior. Integration capabilities with other software and tools, such as accounting software, online ordering platforms and third-party integrations.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 199

POS Systems Information Budgeting Customer Service 199

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. If your restaurant uses 7shifts , help new employees log in to their accounts. Customer service training Customer service is the cornerstone of hospitality. Reviewing health and safety protocol.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

SEPTEMBER 16, 2021

Improved Customer Loyalty Programs. When customers download your restaurant’s mobile app, they should also be able to connect a credit or debit card to their account. When customers sit down at your restaurant, they should be able to pay for their meal with this app and earn rewards for their purchases.

POS Systems 179

POS Systems Download Accounting Communication 179

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Although this certainly makes for a highly efficient use of available space, it doesn’t account for any disruptions in the supply chain. Concentrate on Organization.

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Training Back of House Customer Service Accounting 193

Modern Restaurant Management

NOVEMBER 24, 2020

It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. Social media is also a key component to communicating quickly with customers, as Instagram has become a sort of customer service platform throughout the pandemic.

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Budgeting Communication Training & Development Marketing 229

Revenue Hub

JULY 20, 2023

Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again. Personalized and tailored assistance should be provided, guest reviews should be taken into account, and a loyalty program may be introduced to enhance guest retention.

Guest Retention 58

Guest Retention Book Customer Service Article 58

STAAH

MAY 14, 2023

STAAH excels in customer service, knowing its success comes when its customers succeed. Along with 24/7 online support and extensive product guides, dedicated account managers ensure customers make the most out of their STAAH solution through handy advice.

Book 99

Book Customer Service Accounting Marketing 99

7 Shifts

JULY 13, 2023

Think: POS system integrations, tracking and reporting capabilities, and separation from personal employee accounts. With a few clicks, tips are sent directly into employees' bank accounts or onto a digital payment platform (depending on the software you choose). Not to mention living with someone with sticky fingers? Learn more 5.

Training 78

Training Accounting POS Systems Document 78

Modern Restaurant Management

JULY 2, 2020

The reality is that many operational responses to COVID-19 did not fully take cybersecurity into account. Existing risks were exacerbated, and new ones became more prevalent due to the need for rapid and often rushed deployment of digital technologies to meet customer demand.

Customer Service 239

Customer Service Accounting 239

Lithos POS

AUGUST 31, 2023

It helps you to save money and push your business to grow, The POS enables seamless management of customer interactions and data, facilitating personalized and targeted marketing campaigns, loyalty programs, and improved customer service. POS tracks and records every customer transaction.

POS Systems 52

POS Systems Accounting Blog Customer Service 52

Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. Their coordination matters in customer service. Everything you can is related to the customer.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Prioritize staff training to ensure excellent customer service, maintain high standards of cleanliness, and strive to personalize guest interactions.

Pricing 88

Pricing Article Strategic Planning Guest Satisfaction 88