Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Metasphere

AUGUST 11, 2023

These profiles encompass preferences, booking history, feedback, and other relevant information. By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools.

Training 224

Training Customer Service Guest Satisfaction Property Management 224

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 165

Customer Service Information Maintenance Server 165

eHotelier

FEBRUARY 12, 2023

Presto has a tenured logistics and supply chain career, having earned degrees in Supply Chain Logistics and Computer Information Systems from Robert Morris University. With 25 years of experience his ability to provide solutions to customers goes unmatched.

Customer Service 130

Customer Service Information 130

Modern Restaurant Management

JULY 25, 2023

Contrary to the fear of replacing human expertise, its true power lies in extracting invaluable information and data to aid operators and franchisors in making informed decisions. " Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps.

Pricing 158

Pricing Customer Service Information 158

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 197

Customer Service Presentation Hospitality Management Magazine 197

Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 86

Travel and Tourism Guest Satisfaction Customer Service Article 86

Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience.

Scheduling 181

Scheduling Information Pricing Customer Service 181

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. Chatbots can assist with room reservations, create revenue-generating opportunities by upselling, provide information about hotel amenities and services, offer recommendations for local attractions;

Customer Service 94

Customer Service Reservations Communication Information 94

Hotelogix

JANUARY 30, 2024

Hotel Guest Report This report encompasses a detailed guest history, storing every reservation, including guest names, contact information, nationality, previous stay records, and specific preferences like room choices or food and beverage selections. Benefits of these reports Here they are.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 163

Customer Service Front of House Communication Training 163

Modern Restaurant Management

FEBRUARY 13, 2024

Not only is it a critical sales tool for the franchisor, but it also gives a prospective franchisee vital insight into the franchise opportunity and help them make an informed decision to invest. Where franchisors can miss an important opportunity is in the presentation of the financial information.

Document 154

Document Presentation Information Customer Service 154

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.

Customer Service 203

Customer Service Information Marketing 203

Hotelogix

JANUARY 27, 2024

Integration: Hotel POS systems can be linked with other business management software such as CRM, channel manager, etc, thus leading to a smooth flow of information and data sharing. It further aids in tracking revenue points as it gives a complete picture of sales from various revenue sources.

POS Systems 147

POS Systems Property Management Housekeeping Information 147

Modern Restaurant Management

OCTOBER 20, 2023

However, to best promote potential discounts, they’ll need high-quality insights into what customers want. Using this data to inform marketing efforts brought significant success. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Marketing 187

Marketing Information Budgeting Reservations 187

Revenue Hub

FEBRUARY 21, 2024

Using customer relationship management (CRM) systems to gather and store information about guests can also help hotel owners and managers get a clearer view of what type of guests visit their hotel. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 96

Communication Customer Service Housekeeping Article 96

Modern Restaurant Management

FEBRUARY 18, 2022

Your website should be attractive and user friendly and include all relevant contact information, including in-house delivery. Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business.

Marketing 159

Marketing Customer Service Budgeting Information 159

Revenue Hub

FEBRUARY 13, 2023

Excellent customer service is the key to any successful business, but it can be difficult to know where to start when trying to improve your customer service practices. NB: This is an article from iVvy Luckily, data-driven strategies can give you a concrete foundation on which to build a superior customer experience.

Customer Service 83

Customer Service Information Article 83

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Hotels that use AI for customer service see a 25% increase in direct bookings. FLYR’s AI-based solution uses machine learning algorithms informed by past and present data and market trends.

Book 87

Book Guest Satisfaction Customer Service Pricing 87

Hotelogix

JANUARY 31, 2024

It's crucial to make this process as seamless and informative as possible. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly.

Guest Services 130

Guest Services Customer Service Book Demo 130

STAAH

JANUARY 28, 2024

On a main road with casual eateries, J7 Premier Hotel is an informal hotel with a multi-coloured façade. In search for better service In an industry where service is paramount, J7 Hotels were not happy with the customer service and responsiveness by their existing channel management provider.

Customer Service 83

Customer Service Document Pricing Information 83

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

POS Systems 186

POS Systems Information Budgeting Customer Service 186

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

Training 122

Training Customer Service Communication Information 122

Hospitality Net

MAY 15, 2023

On the other hand, by providing helpful information, you can create a positive first impression and set the stage for a memorable experience.Did you know that more than 85% of customers want to experience proactive communication and contact from a business?

Communication 96

Communication Customer Service Information Book 96

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Communication 175

Communication Information Customer Service Reservations 175

7 Shifts

OCTOBER 31, 2023

It’s also inconvenient to enter employee information into multiple places. It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. Honesty is the best policy.

Information 88

Information Pricing Customer Service Accounting 88

7 Shifts

NOVEMBER 23, 2023

Thanks to all the information at your fingertips, making the switch doesn’t have to be so hard. Support and Customer Service How responsive and effective is your current provider's support? Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 88

Download Demo Customer Service Training 88

Revenue Hub

FEBRUARY 5, 2024

Clean, clutter-free website interfaces should offer enough information to answer guests’ questions without overwhelming them. AI-Powered Customer Service Improvements to Artificial Intelligence (AI) have led the way for bot-powered customer service, one of the top website design trends for this year.

Customer Service 87

Customer Service Book Article Communication 87

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. Technology partners with a platform-based approach to developing solutions can help you access valuable, rich data in raw or derived form. No Marketing Staff? No Problem.

Marketing 169

Marketing Server Information Budgeting 169

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Improve Website Customer Experience. Emphasize Customer Reviews.

Customer Service 126

Customer Service Blog Information Communication 126

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Revenue Hub

DECEMBER 7, 2023

It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only. As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too. Some of us still remember booking hotels before the digital age.

Communication 93

Communication Book Reservations Article 93

Hotelogix

OCTOBER 8, 2023

Few of the staff members might be able to speak in manageable English but those who don’t have English as their first language suffer due to their inability and fail to understand simple instructions and information. If the management head does all the talking, employees tend to become lethargic.

Communication 130

Communication Whitepaper Training Document 130

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. The dialogue format makes it possible for ChatGPT to answer questions, follow up questions, give an informative summary, admit its mistakes, and reject inappropriate requests.

Customer Service 75

Customer Service Accounting Blog Information 75