Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

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Customer Service Information Maintenance Server 189

Hotel Business

JANUARY 30, 2024

Now fully on Amazon Web Services (AWS) , the move to the cloud enables Choice to respond to real-time market conditions and provides the company with a flexible, resilient and scalable platform that benefits owners and operators within the Choice system, the company reports. Choice Hotels International Inc.

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Server Customer Service Book Reservations 64

Restaurant Engine

APRIL 10, 2024

. #1: You Boost Your Bottom Line By offering both dine-in and carry out, you provide something to everyone in your target market. For those people who still enjoy dining out, you can spend marketing dollars to bring those diners into your restaurant. You essentially now have two revenue streams that cater to specific target markets.

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Customer Service Training Marketing Server 52

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff.

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Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

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Reservations Information Server Customer Service 201

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Restaurant Engine

JUNE 22, 2022

With the global point of sale (POS) market growing at exponential rates , you may be wondering if a POS system is really worth the investment for your restaurant. A POS system can help speed up your restaurant, meet your customers’ needs faster, and help your team work more efficiently. You Help Your Staff be More Efficient.

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POS Systems Server Customer Service Marketing 111

Modern Restaurant Management

JANUARY 8, 2024

This shift will necessitate staff training and automation to deliver personalised experiences, and restaurants will cater to the rising trend of digital nomadism by providing high-speed co-working spaces, merging technology with human touch to meet evolving customer expectations.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

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Reservations Server Customer Service Scheduling 212

7 Shifts

OCTOBER 21, 2021

Virtual restaurants, also known as ghost kitchens, cloud kitchens, or dark kitchens, are a relatively new concept that's growing alongside the delivery app market. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Example: PitaWay.

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Scheduling Server Presentation Marketing 148

Modern Restaurant Management

DECEMBER 21, 2023

These craft consumers want the full on-premise experience and are willing to pay for it, which includes variety across all variables (styles, ABV, flavor profiles, serving sizes), knowledgeable servers, food pairings and the right glassware/temperature for the beverage, among other things.

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Marketing Training POS Systems Server 123

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

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Communication Training Customer Service Server 178

Revenue Hub

APRIL 2, 2024

In fact, the hotel PMS market size was estimated at USD 7.15 Legacy systems—even tried-and-true ones—aren’t equipped to stay agile and drive growth in today’s market. The travel market is forecast to grow over 14% annually between 2022 and 2027, with over two-thirds of travelers now most concerned with value when booking.

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Property Management Article Server Customer Service 99

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Convenience Meets Technology 1.

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Server Pricing Customer Service Training 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

MBB Hospitality

FEBRUARY 13, 2024

You have the ultimate goal of providing your customers the best experience with delicious food, customer service that goes above and beyond, and so much more. Make staff management more efficient As a restaurant owner, you will have a staff that consists of servers, bussers, and your kitchen staff among others.

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Training Marketing Server Customer Service 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

APRIL 26, 2024

By letting diners enter their dietary needs right into the system, mistakes go down, making food service safer and more personalized. Kitchens can focus on cooking great food, and servers can concentrate on service rather than on taking detailed orders.

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POS Systems Information Training Server 100

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

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Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. Waiters are the person who will directly interact with customers.

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Modern Restaurant Management

FEBRUARY 21, 2023

Perhaps more than you would have tipped these under-par servers in the first place. ” That’s not going to make any manager feel good about the service they’re providing. And the next day there’s a scathing Yelp review criticizing customer service, the quality of food or both.

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Server Customer Service Training Marketing 117

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. When you have a smaller menu, your servers are better trained and better equipped to talk about your options.

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Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Relying on reservation technology can help organize the process.

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7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

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Server Training Pricing Customer Service 163

Restaurant Engine

MAY 24, 2023

You may know that the overall customer experience at your restaurant is what brings people back to dine with you time and time again. And you also know that the food and your customer service are a huge focus for you and your staff. Make sure there is a path that makes sense for your servers.

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Server Customer Service Article Marketing 59

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are front-of-house positions?

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Travel and Tourism Front of House Back of House Hospitality Management 52

Modern Restaurant Management

MAY 14, 2020

Another way to personalize a web experience is to allow customers to create accounts, which lets them see their past favorites and orders, save payment methods and more. Analyze Online Conversations to Adjust Current and Future Strategies.

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Server Customer Service Accounting Marketing 223

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

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Lithos POS

JANUARY 27, 2022

Ensuring Best Customer Service Management of Vendors, Inventory, and Equipment HR Objectives Marketing Planning menu Health and safety standards Managing costs. Marketing plays an important role in every business. You cannot succeed without a proper marketing plan. Responsibilities of Marketing Departments.

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Competitive Analysis Server Marketing Training 52

Modern Restaurant Management

JANUARY 3, 2024

AI-powered segments and generative AI are poised to gain even more traction, with businesses capitalizing on these advanced technologies to refine their marketing strategies. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

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Pricing Marketing Catering Front of House 132

EATER

JULY 8, 2022

A few months after the first COVID-19 shutdown, restaurants furloughed and laid off cooks, servers, bartenders, and managers nationwide. She stood in the corner of the dining room tapping her foot and audibly complaining to her daughter around other customers waiting patiently. Great customer service!” We panicked.

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Server POS Systems Budgeting Magazine 98

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

DECEMBER 21, 2022

Customers will in turn become more accustomed to conversing with AI in these situations, creating a win-win situation. We’ll also see AI being used to handle everything from text marketing campaigns, managing inventory to counting orders, tracking customers in real-time, and monitoring the number of people at dining tables.

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POS Systems Pricing Front of House Marketing 197

The Restaurant Times

MARCH 17, 2023

Vying for customers, then, has to be incredibly creative to stand out. Restaurant marketing strategies help restaurant owners increase sales and profits. The purpose of this strategy is to attract customers to your restaurant. This is a fantastic on-site marketing strategy. Read along!

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Special Events Events Information Marketing 52

Restaurant Engine

AUGUST 25, 2021

Customer relationship management – with this feature you can save payment methods, customer information, and order histories. This allows you to later market to your customers. Square for Restaurants is entirely based in the cloud so you can rest assured your information is safe in their secure servers.

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Scheduling Pricing POS Systems Definition 59

Synergy Suite

DECEMBER 19, 2023

It encompasses kitchen staff, servers, bartenders, host/hostesses, and any other personnel contributing to your restaurant’s operations. This includes training on POS systems, menu knowledge, and customer service skills. Marketing and Promotions Effective marketing and promotions can drive customer traffic and boost SPMH.

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POS Systems Scheduling Training Pricing 52

EATER

APRIL 27, 2021

And speaking about the health risks, a lot of servers and back of house employees weren’t prioritized for vaccines. So like kind of the market corrects itself argument. So that fine dining servers in California earn more than the fine dining servers in states with sub-minimum wage. I think that’s important to point out.

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