Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

Cost Reduction 188

Cost Reduction Server Training Customer Service 188

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 165

Customer Service Information Maintenance Server 165

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 163

Customer Service Front of House Communication Training 163

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

NCC USA

APRIL 19, 2023

After a customer finishes dinner, they hand a credit card to the server, who takes it to the server’s station, swipes the card, and brings a receipt back to the table for the customer to sign. Customers are used to this system; it is easy for them, and they know what to expect.

Server 52

Server Customer Service Download POS Systems 52

Modern Restaurant Management

SEPTEMBER 6, 2023

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,”

Marketing 169

Marketing Server Information Budgeting 169

Hotel Business

JANUARY 30, 2024

The migration concludes a five-year process and is a key component of Choice’s long-term technology roadmap and involved decommissioning more than 3,729 servers, with more than 300 applications retired and more than 250 applications migrated, the company reports.

Server 64

Server Customer Service Book Reservations 64

Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. Keep calm in these situations.

Budgeting 142

Budgeting Server Front of House Back of House 142

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.” What counts as a tip?

Server 88

Server Definition Maintenance Document 88

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

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Server Training Information Blog 147

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

Reservations 205

Reservations Server Customer Service Scheduling 205

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.” What counts as a tip?

Server 78

Server Definition Maintenance Document 78

Restaurant Engine

APRIL 10, 2024

When people dine-in you can offer them amazing customer service along with their meal. You also have the opportunity to address any issues your customers have right when they happen. So, you can also help smooth out any issues so your customers don’t leave unhappy. All they have to do is show up and eat.

Customer Service 52

Customer Service Training Marketing Server 52

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Server Budgeting Customer Service Catering 170

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. As the manager it is your responsibility to update and review the dashboard on a weekly basis. Restaurant managers need to create categories for each position.

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Front of House Accounting Server Customer Service 180

The Restaurant Times

JUNE 21, 2022

But when it comes to service, the front staff primarily focuses only on making the ordering process and serving the process smooth. . The most crucial thing to remember about great customer service is that their experience begins right from the moment they step into your restaurant and ends only when they leave. Faster Service

Server 52

Server POS Systems Customer Service Communication 52

NCC USA

MARCH 29, 2022

In a 2021 study, 54% of customers said they’d prefer to use their smartphones to settle the bill without having to wait for a server. Tableside POS: Once a customer is ready for checkout, a server will arrive at the table with a tablet POS or mobile PIN pad. Don’t let your restaurant get left behind.

Server 52

Server Budgeting Customer Service Information 52

Restaurant Engine

OCTOBER 5, 2022

You can do this by enhancing the overall customer experience. Adding handheld POS devices for your servers greatly improves the ordering and payment process. Typically the server takes the order with pen and paper and returns to the computer to place the order. It’s also customers who now know you value their time.

Server 59

Server Reservations Scheduling POS Systems 59

Restaurant Engine

JUNE 22, 2022

What’s more, for those “regular” customers, a POS system can store their name, payment information, and their favorite meal. And, with a POS system, you eliminate any errors on the part of your servers calculating payment and collecting it. This makes it easy for returning customers to place an order and pay with ease.

POS Systems 111

POS Systems Server Customer Service Marketing 111

Service that Sells

SEPTEMBER 19, 2022

If your restaurant serves alcohol, you and your servers have a responsibility to prevent underage alcohol sales on your premises. What Your Alcohol Servers Need to Know. Train your servers to understand the four important components of a valid ID: It must be an official government-issued document with a photograph.

Training 52

Training Server Document Customer Service 52

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 131

Communication Training Customer Service Server 131

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. 1: Craigslist.

Server 64

Server Customer Service Training POS Systems 64

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 169

Reservations Information Server Customer Service 169

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Pros: Labor costs are lower because there are no servers. Lower food costs contribute to higher margins.

Scheduling 148

Scheduling Server Presentation Marketing 148

Modern Restaurant Management

NOVEMBER 2, 2022

In the same way that the duties of a server differ from that of a cook, so should the criteria that the interviewer looks for in respective candidates. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

Front of House 118

Front of House Back of House Server Customer Service 118

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Convenience Meets Technology 1.

Server 52

Server Pricing Customer Service Training 52

NCC USA

MARCH 20, 2023

Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency. Create Better Customer Experiences Once you have covered the basics, it’s time to move on to point-of-sale training.

Training 52

Training POS Systems Server Customer Service 52

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 78

Server Training Information Blog 78

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. When you have a smaller menu, your servers are better trained and better equipped to talk about your options.

Server 126

Server Training Customer Service Catering 126

Modern Restaurant Management

FEBRUARY 21, 2023

Perhaps more than you would have tipped these under-par servers in the first place. ” That’s not going to make any manager feel good about the service they’re providing. And the next day there’s a scathing Yelp review criticizing customer service, the quality of food or both.

Server 114

Server Customer Service Training Marketing 114

Synergy Suite

FEBRUARY 7, 2023

Traditional POS System The traditional POS system consists of hardware and software installed on-premises, typically with a server-based architecture. It includes components such as a terminal, cash register, receipt printer, and dedicated servers for data storage and processing.

POS Systems 52

POS Systems Definition Server Information 52

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

The Restaurant Times

MARCH 10, 2023

Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers. They supervise other servers while also serving their tables. Bartender: The bartender is responsible for fulfilling all beverages ordered from the servers or guests. The answer to the FOH manager.

Front of House 52

Front of House Server POS Systems Reservations 52

Restaurant Engine

MAY 24, 2023

You may know that the overall customer experience at your restaurant is what brings people back to dine with you time and time again. And you also know that the food and your customer service are a huge focus for you and your staff. Make sure there is a path that makes sense for your servers.

Server 59

Server Customer Service Article Marketing 59

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Customer service The perfect location and unique menu mean nothing if your service is below par.

Training 148

Training POS Systems Communication Document 148

Revenue Hub

APRIL 2, 2024

Mobile connectivity can also appeal to tech-savvy guests through features like mobile tipping, connectivity to IoT devices (think connected room lighting and thermostats), and mobile chatbots offering 24/7 customer service.

Property Management 98

Property Management Article Server Customer Service 98