STAAH

FEBRUARY 18, 2024

Whenever they have questions, support is quickly offered by the STAAH customer service team. has definitely made a further impact on the bookings growth seen by the property. During the onboarding process, Breakas was made aware of many of STAAH’s smart marketing features , including WatchMyRate and Get Google.

Definition 80

Definition Book Pricing Customer Service 80

STAAH

FEBRUARY 18, 2024

Whenever they have questions, support is quickly offered by the STAAH customer service team. has definitely made a further impact on the bookings growth seen by the property. During the onboarding process, Breakas was made aware of many of STAAH’s smart marketing features , including WatchMyRate and Get Google.

Book 78

Book Definition Pricing Customer Service 78

Revenue Hub

OCTOBER 6, 2023

In our daily lives, I’m sure we have all had customer service experiences where the associate said all of the right things, but who spoke in a way that felt scripted, robotic and disingenuous. In the hotel industry, when we care “ for ” others, we basically do our jobs and provide guest service.

Guest Services 95

Guest Services Definition Communication Workshop 95

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. This positively affects team morale, staff loyalty, and restaurant efficiency.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Definition 167

Definition Customer Service Catering Information 167

SiteMinder

MAY 2, 2024

We get a lot of regulars staying with us because they appreciate our friendly, welcoming staff and our customer service,” said Katie Cheetham , Reservations Manager. “ Guests will have all the relaxation they need when they aren’t out wandering the bustling city, hitting the beach or exploring the wondrous natural environment. “We

Information 52

Information Communication Definition Customer Service 52

Les Roches

DECEMBER 30, 2023

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by e­stablishing a shared understanding of the te­rm ‘product’ in a business context.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Modern Restaurant Management

DECEMBER 29, 2020

While the year is now nearly over, with more new cases of Covid-19 continuing to surface each day, the current challenges are most definitely going to spill over into 2021. In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. Don’t forget social media.

Information 208

Information Definition Customer Service Marketing 208

Modern Restaurant Management

FEBRUARY 4, 2022

It is possible to operate a ghost kitchen in less built-up areas, although the definition, scope, and expectation of ghost kitchens are changing. Ghost kitchens of 2019 almost exclusively referred to restaurants that worked only through third-party delivery services. Delivery Options. We’re way beyond ordering in on a lazy night.

Reservations 219

Reservations Definition POS Systems Customer Service 219

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Customer Service 189

Customer Service Scheduling Training Information 189

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a client in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Restaurant Engine

SEPTEMBER 8, 2021

This is definitely an intense way to reward your hardworking restaurant staff. Remember that happy staff equals happy customers. A restaurant with high employee morale is one that provides great customer service. Great customer service starts with happy team members. #5: 3: Offer Matching Tips. tweet this).

Customer Service 106

Customer Service Definition Budgeting Scheduling 106

7 Shifts

DECEMBER 6, 2023

This definition lines up with The U.S. This legislation (if approved) changes the definition of a tipped employee from anyone making $30 per month in tips to anyone individually making $1.55 The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.”

Server 88

Server Definition Maintenance Document 88

Modern Restaurant Management

JUNE 27, 2022

You may need to pay around $2 if you’re using the code for business as opposed to personal use, but it will definitely pay off. Do some digging on the website or chat with the customer service team to find out if a unique QR code for your site is included with your website’s hosting package.

Article 204

Article Definition Budgeting Customer Service 204

Modern Restaurant Management

NOVEMBER 13, 2023

They say the customer is always right, and more times than not, they are. The reaction we've seen shows customers were definitely right — and the limits of their tolerance for POS platforms that put their own self-interest above customer service.

Definition 124

Definition Customer Service Scheduling Catering 124

7 Shifts

DECEMBER 6, 2023

This definition lines up with The U.S. This legislation (if approved) changes the definition of a tipped employee from anyone making $30 per month in tips to anyone individually making $1.55 The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.”

Server 78

Server Definition Maintenance Document 78

Hotel Owner

SEPTEMBER 25, 2023

These eliminate guests queuing for 10-15 minutes to check in and has most definitely been welcomed by the business traveller. This combined with exceptional customer service and support, as well as being a company that really does listen to its clients. So technology while retaining a personal feel?

Book 93

Book Events Definition Customer Service 93

Modern Restaurant Management

JANUARY 31, 2024

I think that’s definitely part of it. In turn, that time can be spent on more meaningful work, such as customer service and creating real connections with diners. Why do you feel so many restaurateurs are planning for expansion and investing in their businesses?

Multi-Unit Operations 204

Multi-Unit Operations Bookkeeping POS Systems Pricing 204

Hotel Owner

JANUARY 20, 2023

We have the capabilities to provide a service that no other hotel can; When clients are looking to cater to 1000 delegates for an event, we’re just about the only hotel in London that can handle that request. We can definitely see the momentum returning in the MICE sector. What’s on the agenda from the start?

Catering 104

Catering Events Definition Customer Service 104

Synergy Suite

JANUARY 17, 2023

These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

Training 52

Training Customer Service Communication Sanitation 52

Modern Restaurant Management

NOVEMBER 17, 2020

Some attributed their success to more marketing, since the top franchisees definitely invested in promoting their business. The wealthy franchisees I meet definitely have superior operations. And great customer service is about more than facilitating transactions; it’s about building connections.

Definition 190

Definition Training Scheduling Pricing 190

Les Roches

JANUARY 25, 2024

Definition of adventure tourism Adventure tourism packages are travels characterized by physical activity, exploration or experiences with nature or cultural immersion. Overview of adventure tourism careers The adventure tourism market represents a compelling intersection between travel and exciting opportunity.

Travel and Tourism 52

Travel and Tourism Communication Hospitality Management Customer Service 52

Revenue Hub

NOVEMBER 4, 2022

As we move into a digital first world, the definition of hospitality has changed and is still evolving. Upselling software proactively reaches out to guests to promote ancillary services. Subscribe to our weekly newsletter and stay up to date. Tech is becoming an important part of hospitality, especially post-COVID. Improved revenue.

Information 84

Information Reservations Article Definition 84

EATER

APRIL 21, 2022

Wakefield almost definitely didn’t invent it, but she did popularize it, and it’s incorrect (and patronizing to Wakefield) to imply that the chocolate chip cookie’s rise to glory was any kind of accident. Then there’s what she’s most known for, the “invention” of the chocolate chip cookie, which is often described as a (very lucky) accident.

Definition 99

Definition Customer Service Article Training 99

Synergy Suite

JANUARY 20, 2023

Before assuming that your shift managers might want the promotion, it’s definitely worth asking. Customer service: While the general manager will mostly be working alongside the people in their teams, their suppliers, and their partners, they can’t forget about the guests.

Training 52

Training Scheduling Customer Service Budgeting 52

Restaurant Engine

AUGUST 25, 2021

As with anything, there are definite pros and a few cons when using the free version of software. You get access to customer service during specified hours. With the free trial, Square is definitely worth a try for your restaurant. Now let’s look at the pros and cons of the various versions of Square for Restaurants.

Scheduling 59

Scheduling Pricing POS Systems Definition 59

Synergy Suite

MAY 2, 2023

It enables restaurant owners and managers to focus on delivering excellent customer service while ensuring a well-organized and balanced workforce. Not only is it easy to use, but it includes all the features and integrations you could ask for, combined with excellent customer service.

Scheduling 52

Scheduling POS Systems Communication Reservations 52

Restaurant Engine

FEBRUARY 9, 2022

Plus, your customers can leave their credit card securely in your app, so they don’t have to worry about cash or entering their card number for each order. Finally, you increase revenue because orders aren’t getting mixed up, and your customers have better customer service. An App Increases Customer Engagement.

Definition 84

Definition Budgeting Customer Service Marketing 84

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Grading system Create a grading system to use for your evaluation categories.

Download 148

Download Scheduling Communication Accounting 148

SiteMinder

OCTOBER 11, 2022

Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations. While there’s definitely some risks involved in such an enterprise, there’s also the opportunity for rich rewards at your hotel. Generally, a hotel restaurant will have two types of customers: hotel guests and external guests.

Customer Service 52

Customer Service Reservations Book Marketing 52

Synergy Suite

JANUARY 19, 2023

However, there may be times when you will need to hire from elsewhere for these positions, which will definitely make training a little more complicated, and will take a bit more time.

Training 52

Training Scheduling Customer Service Communication 52

SiteMinder

OCTOBER 19, 2022

– Staff and customer service are more important to them. Eighty-eight percent of those planning to stay at a hotel group or chain would ‘likely’ or ‘definitely’ appreciate it if their property helped them to learn more about the culture and history of the location they are staying in, approximately 1.5%

Book 98

Book Communication Definition Customer Service 98

Synergy Suite

JANUARY 13, 2023

For most quick-service and fast casual restaurant chains, a representative from the HR department should be present to explain the forms, answer any questions, and ensure that all the required items are taken care of. Customer Service and Sales. Orientation and Education. Compliance and Safety.

Training 52

Training Scheduling Document Regulatory Compliance 52

Synergy Suite

APRIL 18, 2024

What is the Definition of Food Cost? Restaurant food cost refers to the direct costs of making the food your customers eat. Step up your customer service game and go above and beyond to make your customers welcome. The first section defines food costs. Let’s dive right in! Invest in your business.

Pricing 52

Pricing Portion Control Accounting Training 52

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. This could include factors such as product features, quality, pricing, customer service, brand values or innovation.

Marketing 52

Marketing Communication Brand Management Information 52

Hotel Business

MARCH 16, 2023

Disruption of business, particularly from a customer service perspective Advanced cloud technology is reliable and designed to protect the hotel’s reputation and service standards. New systems provide security and reliability with reduced downtime, one point of contact in case of disruption, and 24/7/365 service metrics.

Maintenance 59

Maintenance Communication Budgeting Definition 59