article thumbnail

What is excellence in customer service?

Les Roches

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Defining customer service excellence.

article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product vs service: unveiling key differences

Les Roches

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. Definition of service As above, it’s also important to have a clear unde­rstanding of what defines a service­.

article thumbnail

Clients vs. customers: what’s the difference?

Les Roches

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers.

article thumbnail

Digitization of customer experience

Les Roches

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

article thumbnail

Discover the exciting world of careers in adventure tourism

Les Roches

Definition of adventure tourism Adventure tourism packages are travels characterized by physical activity, exploration or experiences with nature or cultural immersion. Many travel companies also look for degrees related to tourism or hospitality management but may prioritize experience over formal education.

article thumbnail

Exploring career opportunities: Hotel management vs culinary arts

Les Roches

When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.” Ready to become a hospitality leader?