Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
Les Roches
DECEMBER 30, 2023
By the end of this article, you will have a solid understanding of product/service differences and how these distinctions manifest themselves in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by establishing a shared understanding of the term ‘product’ in a business context.
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Les Roches
DECEMBER 28, 2022
When looking at digital transformation definitions it’s easy to get confused between digitization, digitalization, and digital transformation. It has applications in cloud processing, boosting operational efficiency and customer service. Increasing profits. This all means more profit for your business. Automation.
Les Roches
MARCH 16, 2023
These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Personal qualities Choosing a career as a luxury hotel advisor or travel consultant will see you support clients and work with other people, such as hotel managers.
Modern Restaurant Management
NOVEMBER 11, 2019
But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms.
Modern Restaurant Management
DECEMBER 19, 2023
which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.
Xotels
NOVEMBER 23, 2023
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. For a comprehensive understanding of the definition of hospitality management , read our full article.
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