eegee's and Panasonic Connect Elevated Customer Service with High-Definition Drive-Thru Communication System
Fast Casual
APRIL 7, 2023
Learn why the Attune HD Drive-Thru Communication System from Panasonic Connect earns an A+ from eegee's.
What is excellence in customer service?
Les Roches
DECEMBER 26, 2022
It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”
Join 19,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Exploring the world of guest services: from definitions to job descriptions
Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
Exploring personalized marketing: A definitive guide
Les Roches
JANUARY 8, 2024
Improved customer experience Customers increasingly expect customized interactions. Personalizing content initiates stronger brand-customer relationships and boosts satisfaction with customer service , as indicated by a report linking personalization to positive customer response.
Definition 
52
52 
Do Hotel Leaders Understand Difference Between Hospitality and Guest Service?
Revenue Hub
OCTOBER 6, 2023
On top of that, excellent guest service requires using communications essentials that rise above merely being polite. – Excellence in telephone communications. (A Dictionary definitions of the word “hospitality” generally include some version of receiving guests in a way that is warm, generous, and friendly.
Guide To Enhance Guest Experience at Your Hotel
Hotelogix
JANUARY 31, 2024
Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.
Guest Services 130
130 
Six Strategies to Improve Restaurant Efficiency
Modern Restaurant Management
JANUARY 13, 2022
Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.
Front of House 218
218 
What is a Restaurant POS System? POS Definition, Types, and Benefits
Synergy Suite
FEBRUARY 7, 2023
Payment Processing Equipment Payment processing equipment includes devices such as credit card readers, NFC (Near Field Communication) terminals, and barcode scanners, allowing for various payment methods to be accepted. Receipt Printer This device prints customer receipts for transactions, providing a tangible record of the purchase.
POS Systems 52
52 
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
SiteMinder
MAY 2, 2024
“We get a lot of regulars staying with us because they appreciate our friendly, welcoming staff and our customer service,” said Katie Cheetham , Reservations Manager. “ We are a small business with community values, and have been a mainstay in Townsville accommodation options for many years.”
Information 52
52 
Clients vs. customers: what’s the difference?
Les Roches
APRIL 26, 2023
While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a client in hospitality?
Product vs service: unveiling key differences
Les Roches
DECEMBER 30, 2023
By the end of this article, you will have a solid understanding of product/service differences and how these distinctions manifest themselves in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by establishing a shared understanding of the term ‘product’ in a business context.
Discover the exciting world of careers in adventure tourism
Les Roches
JANUARY 25, 2024
Definition of adventure tourism Adventure tourism packages are travels characterized by physical activity, exploration or experiences with nature or cultural immersion. Overview of adventure tourism careers The adventure tourism market represents a compelling intersection between travel and exciting opportunity.
Eight Ways to Fill Seasonal Positions Amid Record-Low Unemployment
Modern Restaurant Management
NOVEMBER 26, 2019
With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.
Customer Service 188
188 
What is brand strategy in marketing?
Les Roches
MARCH 6, 2024
This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience.
Marketing 52
52 
Sometimes less is more
Hotel Business
MARCH 16, 2023
In this scenario, the hotel requires minimal equipment for cloud communications. Let’s look at the barriers to moving ahead with new cloud communication technology. Let’s look at the barriers to moving ahead with new cloud communication technology. Likely your hotel fits in the first scenario.
Maintenance 59
59 
Training New Front-Line Crew Members in a Quick-Service or Fast Casual Restaurant
Synergy Suite
JANUARY 17, 2023
They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.
Training 52
52 
Restaurant Scheduling Software: Why and What to Look For
Synergy Suite
MAY 2, 2023
It allows them to assign shifts, track availability, manage time off requests, and communicate schedule updates with ease. Improved Communication Employee scheduling software provides a centralized platform for communication between managers and employees. What to Look for When Choosing a Restaurant Scheduling Software?
Scheduling 52
52 
How to Create and Use a Restaurant Employee Evaluation Form
7 Shifts
NOVEMBER 17, 2020
How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. You should be communicating concerns during one-on-one meetings.
Download 148
148 
What the Changing Traveller Report told us about travellers planning a stay at a hotel group or chain
SiteMinder
OCTOBER 19, 2022
They are welcoming slick paid media campaigns and communication pre and post-stay, which is making the online marketplace even more competitive, right up until the point of check-in. – They are happier being communicated with post-stay. – Staff and customer service are more important to them.
Book 98
98 
7+ Awesome Restaurant Super Bowl Specials and Promotions for 2023
7 Shifts
JANUARY 20, 2023
So make sure you have enough staff on hand to handle the increase in orders and customer service. With so much competition around, this is a great way to entice customers to choose your restaurant over others. You can opt to set up a dress code and encourage your staff [even customers] to wear jerseys or team colors that day.
Scheduling 78
78 
Shift Leader and Shift Manager Training in Quick-Service and Fast Casual Restaurants
Synergy Suite
JANUARY 19, 2023
Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. Shift scheduling: Your shift managers may also be tasked with building and communicating shift schedules to their employees.
Training 52
52 
Restaurant Experts’ 2021 Outlook, Part Two
Modern Restaurant Management
DECEMBER 28, 2020
I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well.
Events 230
230 
Restaurant Insiders on 2020 Lessons Learned, Part One
Modern Restaurant Management
DECEMBER 21, 2020
With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity.
Communication 180
180 
10 Ways on How to Improve Hotel Operations
Xotels
NOVEMBER 2, 2021
And understandably so, since creating a successful hotel business is anything but a straightforward – cookie-cutter process, and success definitely doesn’t come overnight… It requires careful planning, prioritization and dedication to achieve great results for a hotel. Communicate & Cross-communicate.
Restaurant Employee Onboarding: How-to and Common Topics
Synergy Suite
JANUARY 13, 2023
For most quick-service and fast casual restaurant chains, a representative from the HR department should be present to explain the forms, answer any questions, and ensure that all the required items are taken care of. Customer Service and Sales. Orientation and Education.
Training 52
52 
How to Choose a Restaurant Reservation System: Factors to Consider When Selecting Your Reservation Software
Synergy Suite
MARCH 14, 2023
Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience. Automated Communications Look for systems that offer customizable email confirmations, reminders, and follow-ups.
Reservations 52
52 
Exploring career opportunities: Hotel management vs culinary arts
Les Roches
DECEMBER 28, 2023
” Overview Definition of hotel management and culinary arts Hotel management concerns itself primarily with running establishments where accommodation is offered, which is usually a hotel or a similar operation.
Housekeeping 52
52 
Complete guide to hotel restaurant management
SiteMinder
OCTOBER 11, 2022
Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations. While there’s definitely some risks involved in such an enterprise, there’s also the opportunity for rich rewards at your hotel. Generally, a hotel restaurant will have two types of customers: hotel guests and external guests.
How To Become a Luxury Hotel Advisor
Les Roches
MARCH 16, 2023
Definition of a Luxury Travel Advisor Also known as a luxury travel consultant, a luxury travel advisor supports clients in planning bespoke holiday packages. Personal qualities Choosing a career as a luxury hotel advisor or travel consultant will see you support clients and work with other people, such as hotel managers.
What Travelers Want in F&B and US Foods Scholars
Modern Restaurant Management
NOVEMBER 11, 2019
Seamless Communication Between Properties : When staying at a hotel with multiple properties, 29 percent expect their preferences and guest profile to be easily communicated between properties. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.
Book 118
118 
What is digital transformation?
Les Roches
DECEMBER 28, 2022
When looking at digital transformation definitions it’s easy to get confused between digitization, digitalization, and digital transformation. Digital transformation in companies can bring many benefits, such as: Increased customer satisfaction. Better collaboration and communication. Increasing profits. Less human error.
Book 52
52 
Online Ordering System for Restaurants: The Ins and Outs
Synergy Suite
APRIL 24, 2023
By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.
POS Systems 52
52 
What is customer loyalty?
Les Roches
APRIL 13, 2023
It helps cement customer retention, increases brand visibility, and ultimately can lead to more sales. But exactly what is customer loyalty and how can you ensure that your customers stay loyal? What is customer loyalty and how does it work? By providing exemplary customer service, you can cultivate a loyal customer base.
The Restaurant Training Guide: Why and How to Train Restaurant Staff
Synergy Suite
DECEMBER 22, 2022
While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. . This is true of team sports, and it’s definitely true in the case of the restaurant industry. Guest and Customer Service Principles.
Training 52
52 
Hotel Marketing Strategies For 2022 And Beyond
InnQuest
JULY 11, 2022
Furthermore, make the most out of this hotel marketing strategy by effectively highlighting your positive customer testimonials and stories across all digital channels. Providing such social proof is a definitive way to nurture your leads, earn their trust, and convert them into sales.
Marketing 130
130 
How Video Email Marketing Can Improve Your Restaurant Branding
Modern Restaurant Management
JANUARY 7, 2021
There is no other visual that can communicate as effectively and quickly as video. Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. In fact, 65 percent of small businesses use email to communicate with their clients. Video email marketing makes a lot of sense.
Marketing 228
228 
What is Hotel Management?
Xotels
NOVEMBER 23, 2023
Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? For a comprehensive understanding of the definition of hospitality management , read our full article.
Housekeeping 40
40 
What is Hotel Management?
Xotels
NOVEMBER 23, 2023
Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? For a comprehensive understanding of the definition of hospitality management , read our full article.
Housekeeping 40
40 
Restaurant Staffing Crisis Solutions: Experts Weigh In
Modern Restaurant Management
APRIL 29, 2021
“Wages across the country are definitely up for the industry, in virtually every location. “You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” ” Gagnon noted short-term solutions including sign-on bonuses and quick pay options.
Scheduling 221
221 
Sustainability in business and why it’s key in hospitality
Les Roches
OCTOBER 30, 2023
More than ever before, customers want to support businesses that have effective sustainability practices, because caring for the environment benefits everyone. Customer service: effective communication and customer service skills are essential in the hospitality industry and top hotel brands will look for these.
MRM Research Roundup: Mid-December 2019 Edition
Modern Restaurant Management
DECEMBER 16, 2019
Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Edward Bergen, Mintel Global Food & Drink Analyst, said:“The digital era has certainly changed the way we communicate with each other, even when we’re surrounded by friends and family.
Events 128
128 
Choosing the Best POS System for Your Restaurant Business
Synergy Suite
FEBRUARY 21, 2023
Features like quick order entry, menu customization options, and kitchen display systems (KDS) for streamlined communication with the kitchen are essential. Integration with self-service kiosks or mobile ordering apps can further enhance the customer experience.
POS Systems 52
52 
MRM Franchise Feed: Tropical in Colorado and The Halal Guys New App
Modern Restaurant Management
DECEMBER 12, 2019
As CMO, Adney will oversee all of Black Bear Diner’s marketing and advertising efforts, ensuring its message of bear-sized portions and hospitality reaches customers across all communications channels. ” Camille Chavez. Twin Peaks is now serving guests at its first Cincinnati-area restaurant.
Book 110
110 
Face Pay Network, Restaurant of the Future and The Main Course
Modern Restaurant Management
AUGUST 19, 2020
The Culinary Arts Package includes: High-definition instructional videos. Communication platform. This entirely automated process provides communication technology that authenticates and verifies every delivery while also eliminating any potential interference that may happen during the final stage of drone delivery.
Events 206
206 
Let's personalize your content