Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Hotels have long been (rightfully) wary of overreliance on bookings generated from online travel agencies (OTAs).

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Guest dissatisfaction is largely due to delayed services, not the services themselves. The average daily rate for branded hotels has risen 34.8% NB: This is an article from RateGain.

Guest Satisfaction 91

Guest Satisfaction Concierge Pricing Article 91

Metasphere

SEPTEMBER 21, 2023

Looking forward, it's becoming increasingly clear that the hotel experience is on the verge of a significant transformation, primarily driven by the seamless integration of robots. Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. But what exactly is good hotel customer service? But what exactly is good hotel customer service? What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Business

JULY 11, 2023

Travel marketing platform Sojern has acquired VenueLytics , an integrated guest experience platform serving independent hotels, resorts, chains and casinos. One of VenueLytics key customers is Grupo Posadas , the largest hotel company in Mexico with more than 180 resorts and hotels.

Concierge 40

Concierge Guest Satisfaction Marketing Book 40

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

Concierge 52

Concierge Travel and Tourism Information Catering 52

eZee Absolute

JANUARY 24, 2023

Complementary services can enhance guests’ experience, build loyalty and drive revenue for hotels. These services, if chosen and implemented strategically, can help hotels generate repeat business and positive word-of-mouth marketing. But not every hotelier knows the nitty-gritty of complementary hotel services.

Guest Satisfaction 52

Guest Satisfaction Concierge Book Pricing 52

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Business

MAY 11, 2023

Independent hotels don’t always have the same resources that some of the branded hotels do when it comes to technology. SMS text messaging is an important communication channel for guests prior to checking in and during their stay. How do you foresee hotel visits changing in the age of ChatGPT? 

Communication 64

Communication Concierge Training Information 64

eZee Absolute

JANUARY 10, 2024

Exceptional Hospitality and Entertainment The commitment to guest satisfaction is evident in the remarkable room service and a host of amenities. Featuring amazing room service, the resort welcomes guests with a restaurant, a bowling alley, and a terrace.

Concierge 59

Concierge Guest Satisfaction Reservations Book 59

Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts. Richard Neville is chief technology officer at VITEC.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Business

APRIL 13, 2023

” Cuculic brought up guest expectations, adding, “As ADRs continue to increase, guest expectations change as well.” ” Limbert pointed out, “We were hyper-focused on guest satisfaction [before the pandemic], and we should still remain that way.”

Concierge 52

Concierge Guest Satisfaction 52

SiteMinder

FEBRUARY 25, 2024

What are hotel brands? Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

DECEMBER 27, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 16, 2022

To add to the disappointment, when you enter the hotel for check-in you found a scenario like this: Two reception counters, handling four queues of guests. A hotel staff member is assisting them with their check-ins on a digital pad. Now imagine, if this hotel had a self-check-in kiosk. What Is a Hotel Self-Service Kiosk?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Les Roches

JANUARY 24, 2024

As the desire for distinctive accommodation increases, hotel designs have undergone significant transformation over the past few decades. From architecture to interior style that captures the essence of a destination, a hotel’s design can truly set it apart. We will look at a few of the most common types of hotel design below.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Revenue Hub

NOVEMBER 14, 2022

When you think of revenue generation in hotels, the first thing that usually comes to mind is room rentals and the sale of food and drink. The key is identifying all stages of the guest journey where you can create opportunities to generate more revenue and increase your profit margins. The first of these is when a guest checks in.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

AUGUST 10, 2023

It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. The hospitality industry is about creating a welcoming environment for guests and offering tailored experiences that meet customer needs. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

APRIL 11, 2024

Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Medium sized hotel brands can grow a significant revenue stream by promoting their Airbnb listings , considering how popular the platform is among travellers. Diverse demographics.

Book 98

Book Pricing Marketing Information 98

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

eZee Absolute

DECEMBER 7, 2023

Hotels are increasingly switching to eco-friendly materials and practices in construction, room amenities, and daily operations. Here are sustainable hotel practices that you can adopt at your property! The War on Plastic: Reducing Waste The battle against single-use plastics has gained momentum, and hotels are leading the charge.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

JULY 24, 2023

What are the different types of hotel guests? Understanding the diverse types of hotel guests is crucial for hoteliers aiming to provide exceptional service and create memorable experiences. Guests come from a myriad of backgrounds, each with unique needs, preferences, and expectations.

Budgeting 97

Budgeting Catering Guest Satisfaction Book 97

Revenue Hub

JULY 3, 2023

You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey. Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. What are micro moments?

Concierge 86

Concierge Book Guest Satisfaction Article 86