Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. But what exactly is good hotel customer service? But what exactly is good hotel customer service? What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

DECEMBER 27, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

NOVEMBER 14, 2022

When you think of revenue generation in hotels, the first thing that usually comes to mind is room rentals and the sale of food and drink. The key is identifying all stages of the guest journey where you can create opportunities to generate more revenue and increase your profit margins. The first of these is when a guest checks in.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

FEBRUARY 25, 2024

What are hotel brands? Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

AUGUST 10, 2023

It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. The hospitality industry is about creating a welcoming environment for guests and offering tailored experiences that meet customer needs. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

eZee Absolute

DECEMBER 7, 2023

Hotels are increasingly switching to eco-friendly materials and practices in construction, room amenities, and daily operations. Here are sustainable hotel practices that you can adopt at your property! The War on Plastic: Reducing Waste The battle against single-use plastics has gained momentum, and hotels are leading the charge.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

JULY 24, 2023

What are the different types of hotel guests? Understanding the diverse types of hotel guests is crucial for hoteliers aiming to provide exceptional service and create memorable experiences. Guests come from a myriad of backgrounds, each with unique needs, preferences, and expectations.

Budgeting 97

Budgeting Catering Guest Satisfaction Book 97

Revenue Hub

JULY 3, 2023

You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey. Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. What are micro moments?

Concierge 84

Concierge Book Guest Satisfaction Article 84