Remove Concierge Remove Guest Satisfaction Remove Hotels Remove Service Management
article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

article thumbnail

How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction