eHotelier

MARCH 20, 2024

Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

MARCH 28, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned, and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

Revenue Hub

MARCH 5, 2024

Hotels are also having to reshape the way they interact with their guests. Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. Technological progress is happening faster than ever.

Guest Satisfaction 91

Guest Satisfaction Communication Training Information 91

Revenue Hub

JULY 3, 2023

Hotel cancellations are an inherent challenge in the hospitality industry, impacting both revenue and operational efficiency. NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts.

Guest Satisfaction 92

Guest Satisfaction Communication Book Customer Service 92

eHotelier

NOVEMBER 27, 2022

To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable. There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive.

Guest Satisfaction 278

Guest Satisfaction 278

eHotelier

JULY 30, 2023

Today’s guests demand autonomy and convenience. Hotels are challenged to provide information and services that suit their guests when they need them most. Hoteliers have found an increasing demand for in-room and mobile dining, and those who have been able to provide this service have seen a great return on investment.

Guest Satisfaction 130

Guest Satisfaction Information 130

Hospitality Net

MARCH 15, 2024

Hotel owners increasingly recognize the importance of enhancing guest satisfaction and operational efficiency and ensuring these critical elements are intricately woven into the financial fabric of their brand agreements. Moreover, it raises an important question: what value does the flag over the door bring to the operation?

Guest Satisfaction 97

Guest Satisfaction 97

Revenue Hub

JUNE 23, 2023

Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of service. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations.

Guest Satisfaction 79

Guest Satisfaction Concierge Article Book 79

Lodging Magazine

APRIL 17, 2023

As hotels continue to move away from traditional full-service food & beverage outlets in the wake of the pandemic, Grab & Go markets or food pantries have emerged as the ‘go to’ for today’s guests.

Guest Satisfaction 111

Guest Satisfaction Marketing Magazine 111

Hospitality Net

JUNE 16, 2023

Guest satisfaction is the evaluation of the quality of a guest’s stay in a hotel, and it impacts how likely they are to return or recommend your property.

Guest Satisfaction 97

Guest Satisfaction 97

Hospitality Net

SEPTEMBER 7, 2023

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D.

Guest Satisfaction 100

Guest Satisfaction Maintenance 100

Omland Hospitality

JUNE 2, 2023

5 Proven Strategies for Boosting Guest Satisfaction in Your Hotel As a hotel owner or manager, you know that guest satisfaction is the key to success in the hospitality industry. Happy guests are more likely to return, leave positive reviews, and recommend your hotel to their friends and family.

Guest Satisfaction 52

Guest Satisfaction Article 52

Hotel Business

JANUARY 23, 2023

Guests want to make sure that they are focusing on themselves and their bodies, whether by working out or focusing on ways to deal with the toll that stress can put on their bodies. Jeff Josephson, director of hospitality, multifamily and senior living, said that the company’s products are used in two ways in most hotels.

Guest Satisfaction 103

Guest Satisfaction 103

Are Morch

AUGUST 25, 2023

When running a hotel, one of the critical factors that can make or break your business is the hotel guest experience. Providing guests with a memorable and enjoyable stay can lead to repeat bookings, positive reviews, and word-of-mouth recommendations. appeared first on Are Morch, Digital Transformation Coach.

Guest Satisfaction 52

Guest Satisfaction Book Article 52

Guest Experience: Lodging Magazine

JULY 15, 2022

Hotel occupancy rates are on track to approach pre-pandemic levels this year as travelers get back on the road and in the air to make up for two-plus years of deferred vacation plans. As a result, overall hotel guest satisfaction […]. However, according to the J.D. The post J.D.

Guest Satisfaction 52

Guest Satisfaction Pricing Magazine 52

Hotelogix

APRIL 22, 2024

Harnessing hotel data is essential for navigating the modern hospitality landscape, enhancing operational efficiency, and tailoring marketing efforts to meet guest preferences better. Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Metasphere

OCTOBER 26, 2023

Hotels are leveraging technology to streamline operations, enhance guest experiences, and ultimately boost revenue. With automation taking center stage, the traditional hotel landscape is evolving to meet the dynamic needs of modern travelers. ,"We

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Soft Inn

APRIL 4, 2024

Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. Long queues at hotel front desks during check-ins are now a thing of the past, thanks to the self-check-in hotel kiosks.

Guest Satisfaction 130

Guest Satisfaction Article 130

Revenue Hub

MARCH 28, 2023

Offer segmentation is a marketing strategy used by hotels to tailor their services and promotions to different customer segments based on their preferences, behaviors, and demographics. Subscribe to our weekly newsletter and stay up to date What are the Benefits of Offer Segmentation to Hotel Revenue?

Guest Satisfaction 53

Guest Satisfaction Pricing Book Information 53

eHotelier

APRIL 3, 2024

BPN Maestro, the cutting-edge Hotel Operations Toolkit, is delighted to announce expanded partnerships with top-tier hospitality companies specializing in digital operations, training solutions, and guest experience enhancements.

Guest Satisfaction 130

Guest Satisfaction Training 130

Hospitality Net

OCTOBER 19, 2023

Imagine a guest arriving at your hotel only to find their room isn’t ready, the restaurant is closed, and there’s nowhere to store their luggage while they wait.

Guest Satisfaction 73

Guest Satisfaction 73

eHotelier

MARCH 3, 2024

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

Guest Satisfaction 290

Guest Satisfaction 290

Are Morch

NOVEMBER 7, 2022

Hotels have been around for centuries, and they give people all the services that they would have in their homes. This is why it is crucial to make sure your hotel impresses your guests and keeps them coming time after time. Your hotel needs […]. First impressions are always important, and we are aware of it.

Guest Satisfaction 52

Guest Satisfaction 52

MEWS

MARCH 12, 2024

How to maximize hotel efficiency? Maximizing efficiency leads to reduced costs and better guest experience. It shows how well hotels use resources, including time, labor, materials and capital. The trick is to maximize output – equivalent to guest satisfaction and revenue – while minimizing input like costs and time.

Guest Satisfaction 130

Guest Satisfaction 130

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Soft Inn

MARCH 3, 2024

In this evolving era where technology is designed to help and simplify day-to-day life, the hotel industry has also undergone a lot of transformation. With the rise of Online Travel Agencies (OTAs) and the increasing demand for seamless booking experiences, hoteliers have started to recognize the value of prioritizing direct bookings.

Book 147

Book Guest Satisfaction 147

MEWS

FEBRUARY 27, 2024

What are cleaning protocols for hotels? Cleaning protocols in hotels are the procedures and standards that ensure cleanliness, hygiene and guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

FEBRUARY 14, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Guest Satisfaction 278

Guest Satisfaction 278

Hospitality Net

FEBRUARY 19, 2024

where guest expectations are constantly evolving ?, As a hotel manager ?, In the dynamic world of hospitality ?, the adoption of innovative technologies ?️ is not just a luxury but a necessity.

Guest Satisfaction 91

Guest Satisfaction 91

InnQuest

OCTOBER 3, 2023

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

PhocusWire

NOVEMBER 29, 2022

Hotels included in the report range from three to five stars and represent five major regions: Asia Pacific, Europe, North America, the Middle East and Africa and Latin America and the Caribbean.

Guest Satisfaction 71

Guest Satisfaction 71

Hotelogix

NOVEMBER 16, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Marketing 162

Soft Inn

JANUARY 12, 2024

Ever wondered how hotels effortlessly manage bookings and keep everything in sync? The secret lies in two powerful tools – hotel booking engines and channel managers. Let's delve into the inner workings of hotel booking engines and channel managers, exploring how they collaborate to create an efficient hotel management system.

Book 130

Book Guest Satisfaction Blog Property Management 130

Are Morch

MARCH 27, 2024

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels.

Guest Satisfaction 132

Guest Satisfaction 132

Hospitality Net

APRIL 19, 2023

Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America.

Guest Satisfaction 96

Guest Satisfaction 96

Horizon Hospitality

DECEMBER 11, 2023

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective hotel staff training programs can increase profitability, help with talent acquisition, and improve employee engagement.

Training 130

Training Guest Satisfaction Marketing 130

Hospitality Net

APRIL 10, 2024

The session provided interesting insights into how hotels can leverage technology to improve efficiency, guest satisfaction, and profitability. In a recent webinar by Bookboost and its partners, industry experts delved into the transformative power of data, personalisation, and automation in the hospitality sector.

Guest Satisfaction 99

Guest Satisfaction 99