Revenue Hub

NOVEMBER 20, 2023

Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility.

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Concierge Guest Satisfaction Book Article 74

Hotel Business

JULY 11, 2023

This acquisition expands Sojern’s Travel Marketing Platform to engage across the entire guest journey with VenueLytics’ technology that includes an Artificial Intelligence (AI)-powered virtual concierge, real-time guest feedback and digital reputation management tools, and a guest marketing suite for email and text promotions.

Concierge 40

Concierge Guest Satisfaction Marketing Book 40

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The results are clear, with increased revenue and heightened guest satisfaction, all while maintaining the brand’s commitment to inclusivity and respect.

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Guest Services Communication Concierge Guest Satisfaction 98

Metasphere

SEPTEMBER 21, 2023

Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey. From the moment a guest arrives at the hotel, they can expect a futuristic welcome.

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Concierge Guest Satisfaction Maintenance Information 52

eZee Absolute

NOVEMBER 8, 2023

They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

JULY 18, 2023

What does guest service mean? Guest services is a similar term but with a bit of a difference. Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. How does hotel customer service impact guest satisfaction?

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Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. 70% of the guests want to use technology to speed up service time.

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Guest Satisfaction Concierge Pricing Article 88

Hotel Business

APRIL 13, 2023

.” Cuculic brought up guest expectations, adding, “As ADRs continue to increase, guest expectations change as well.” ” Limbert pointed out, “We were hyper-focused on guest satisfaction [before the pandemic], and we should still remain that way.”

Concierge 52

Concierge Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

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Guest Services Definition Customer Service Concierge 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

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Travel and Tourism Strategic Planning Procurement Concierge 105

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Here’s everything you need to know and more.

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Maintenance Guest Satisfaction Pricing Marketing 135

eZee Absolute

JANUARY 24, 2023

Additionally, guests who have had a positive experience with complementary services are more likely to recommend the hotel to others, leading to increased visibility and brand loyalty. Improved guest satisfaction complementary services can be an effective way for hotels to improve guest satisfaction and enhance their reputation.

Guest Satisfaction 52

Guest Satisfaction Concierge Book Pricing 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

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Concierge Travel and Tourism Information Catering 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

JANUARY 10, 2024

Exceptional Hospitality and Entertainment The commitment to guest satisfaction is evident in the remarkable room service and a host of amenities. Featuring amazing room service, the resort welcomes guests with a restaurant, a bowling alley, and a terrace.

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Concierge Guest Satisfaction Reservations Book 59

Hotel Business

FEBRUARY 15, 2023

Beyond entertainment, effective in-room media hub strategies create the opportunity to provide guests with instant access to a wide array of digital concierge services, enhancing in person services offered by staff on site. Richard Neville is chief technology officer at VITEC.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Hotel Business

MAY 11, 2023

Multilingual support: ChatGPT and similar AI models have the capability to understand and communicate in multiple languages, enabling hotels to provide multilingual support and cater to a diverse range of guests more effectively. Investing in data-driven personalization can lead to higher guest satisfaction and repeat business.

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Communication Concierge Training Information 64

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

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Housekeeping Training Guest Services Communication 91

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

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Front Desk Operations Guest Satisfaction Blog Property Management 52

Revenue Hub

NOVEMBER 14, 2022

Another highly effective strategy is providing guests with a welcome pack in their room with information about your ancillary services. Your revenue generation strategies shouldn’t end after a guest has left your hotel. You could also put a few posters promoting your ancillary services in your lobby, lifts, and other public areas.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

AUGUST 10, 2023

These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue. Hospitality is wonderfully varied.

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Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services. The company is known for its commitment to quality, innovation, and guest satisfaction, making it a key player in the global hospitality market. Who owns the Marriott?

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Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

JANUARY 24, 2024

It’s now vital to incorporate water-saving strategies into hotel design to promote sustainability. By implementing robotic services and automation into their operations, establishments can further improve efficiency and customer service delivery.

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Catering Travel and Tourism Workshop Concierge 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

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Travel and Tourism Guest Satisfaction Blog Concierge 59

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

JULY 3, 2023

They’re part of a smooth booking process, ensuring all the elements are in place when guests make a purchasing decision. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point.

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Concierge Book Guest Satisfaction Article 82

SiteMinder

APRIL 11, 2024

Performance metrics : Regularly monitor key performance indicators (KPIs) for your listings, such as occupancy rates, average daily rates (ADR), booking lead times, and guest satisfaction scores. Include images of the personalised guest services and amenities.

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Book Pricing Marketing Information 52

SiteMinder

JULY 24, 2023

By understanding the unique needs and preferences of each guest segment, you can tailor your services, amenities, and experiences to meet their expectations. This not only improves guest satisfaction and loyalty but also increases your hotel’s revenue. Consider offering digital amenities to cater to these needs.

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Budgeting Catering Guest Satisfaction Book 97