eHotelier

DECEMBER 14, 2023

Emporium Hotel South Bank is one of Australia’s most celebrated boutique properties, set in the lush tropical South Bank precinct with Brisbane River and City views and welcoming distinguished guests, including prime ministers, world leaders, sporting and entertainment celebrities, and visitors seeking a five-star experience.

Concierge 130

Concierge 130

Lodging Magazine

FEBRUARY 9, 2023

SAN FRANCISCO—Kimpton Hotels & Restaurants announced the rollout of its Stay Human experience packages at select hotels globally. As part of the offering, Kimpton also introduces its Stay Human Concierges to help plan tailored trips based on guests’ preferences.

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Concierge Magazine Information 59

Larry Mogelonsky

SEPTEMBER 27, 2023

One clear victor in the post-pandemic era has been the hotel bar, whether off the lobby, tucked away from non-guests or up on the roof. The infamy of a good hotel bar makes it the natural converging point for out-of-towners looking for the latest and greatest, both about the incumbent hotel and the destination at large.

Concierge 100

Concierge Server Training Download 100

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Concierge 130

Concierge Marketing 130

Technology: Lodging Magazine

SEPTEMBER 9, 2022

NEWTON, Massachusetts—Sonesta International Hotels Corporation (Sonesta) announced enhancements to its meeting and events offerings with the introduction of a digital meeting planning service, Hybrid Concierge, and an expanded partnership with Cvent to offer planners access to book small meetings on demand using the Cvent Instant Book platform.

Concierge 52

Concierge Book Events Magazine 52

Hospitality Net

MARCH 7, 2024

Award-winning Harley-Street Integrative Hypnotherapist and Sleep Expert, Malminder Gill, is delighted to announce her exclusive partnership with the Mandarin Oriental Hotel Group, launching to coincide with World Sleep Day, 15th March 2024.

Concierge 104

Concierge 104

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

Concierge 130

Concierge Marketing 130

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback. So, what do ALICE customers love so much about Guest Services ?

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Concierge Guest Services 52

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 105

Hospitality Net

OCTOBER 29, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge 73

Revenue Hub

MARCH 12, 2024

Follow along as we show you what experiential marketing is and explain how these campaigns draw in new visitors, retain loyal guests, and help your hotel stand out from the rest. The best experiential marketing events and campaigns offer value to guests that goes beyond typical amenities to help the hotel become a preferred brand.

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Marketing Concierge Article Events 92

Lodging Magazine

MARCH 5, 2024

Highgate announced the grand opening of Renaissance Honolulu Hotel & Spa. As one of Renaissance Hotels’ services, the on-property Navigator serves as a neighborhood ambassador and can connect guests with local opportunities. The 39-story property has 187 guestrooms and suites and 112 residences.

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Concierge Magazine 69

Boutique Hotel News

DECEMBER 20, 2022

BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Hotel e-tail. In fact, research from HVS shows that over the past 50 years, daily rates across London hotels have grown 0.75 In Bullingham’s words, hotels need to be more like Selfridges.

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Concierge Book Marketing Information 312

Hospitality Net

JANUARY 12, 2024

Noble House Hotels and Resorts - a collection of luxury hotels and resorts - proudly announces the completion of an extensive revitalization of Teton Mountain Lodge & Spa, located in Teton Village, Wyoming.

Concierge 97

Concierge 97

Hospitality Net

OCTOBER 18, 2023

Imagine a hotel without a front desk or a concierge station. Now imagine that hotel’s lobby with comfortable, shared spaces that blend leisure with business. Today these properties exist, and guests love them.

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Concierge 90

Hospitality Net

JANUARY 16, 2024

Once, hotels stood as beacons of hospitality, where every guest was treated like royalty. The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine.

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Concierge Housekeeping 98

Hotel Owner

OCTOBER 10, 2023

InterContinental Hotels and Resorts, the world’s first and largest international luxury hotel brand, is relaunching its brand across its 215 luxury hotels. As part of IHG Hotels and Resorts’ luxury and lifestyle portfolio, InterContinental is set to reimagine the luxury travel experience.

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Concierge Information 97

Boutique Hotel News

JUNE 27, 2023

Concierge are also available when needed. It’s been our mission to create bright and homely residences in true Signet style and that are an extension of the hotel.” The Retreat at Elcot Park, located in west Berkshire, opened in June 2022 and marked the second hotel in The Signet Collection.

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Concierge 244

Revenue Hub

NOVEMBER 20, 2023

Just a few years ago, IDC – Worldwide Hospitality predicted that by 2019, AI will have been adopted by 60% of hotels worldwide. While the pandemic has undoubtedly impacted the speed of implementation, many hotels have only just begun with their technological initiatives. AI IS A TOOL FOR THE BIG HOTEL PLAYERS Nope.

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Concierge Article Training Information 81

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay. and boost ongoing profitability.

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Marketing Concierge Information Guest Satisfaction 96

Hotel Owner

DECEMBER 13, 2023

Great Scotland Yard Hotel, part of the Unbound Collection by Hyatt, has appointed Mario Flanagan as its new general manager. A seasoned hotelier with Hyatt, Flanagan’s hospitality career began in his native South Africa at The Table Bay Hotel, part of the Leading Hotels of the World, where he started at concierge to rooms division.

Concierge 98

Concierge 98

Hospitality Net

AUGUST 21, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

Concierge 93

Concierge Marketing 93

Boutique Hotel News

JANUARY 26, 2023

Saudi Arabia: Tech-enabled hotel group YOTEL will open its first hotel in the research and innovation district of Oxagon in NEOM by 2025. The hotel will be located within a dedicated research and innovation campus in Oxagon, a city which is being developed along NEOM’s Red Sea Coast.

Concierge 130

Concierge 130

Hotel Owner

MAY 19, 2023

Linden Hall Hotel, Golf and Spa has recently announced the appointment of Chris Maine as general manager. He said: “This experience has helped me learn and better understand every aspect of hotel operations along the way. Maine added: “I truly believe Linden Hall has something for everyone.

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Concierge Customer Service 105

NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Eliminate up to 70% of PBX costs when upgrading or building a new Hotel.

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Concierge Housekeeping Guest Services Information 98

Hotel Business

DECEMBER 6, 2023

Crescent Hotels & Resorts has added The Josie Hotel, Autograph Collection to its Latitudes: Lifestyles by Crescent portfolio. The ski-in/ski-out boutique hotel is located at the base of the independent RED Mountain Resort in Rossland, British Columbia, Canada. The hotel is also equipped with more than 8,000 sq.

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Concierge Events 59

Hospitality Net

AUGUST 8, 2023

The hospitality industry is embracing a high-tech revolution powered by artificial intelligence, fundamentally transforming how hotels serve guests. By combining AI technology with human insight and warmth, hotels can provide stays that are both seamless and personalized. Yet the human touch remains essential.

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Concierge 94

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

Concierge 130

Concierge 130

Hotel Owner

MARCH 21, 2024

Les Clefs d’Or Ireland has announced the appointment of Padraig Casey, the head concierge at Killarney Park Hotel, as its new president. He was previously awarded the Les Clefs d’Or’s ‘Best Concierge for Ireland’ award in 2019. Les Clefs d’Or is a global professional association of hotel concierges with over 4,000 members.

Concierge 52

Concierge 52

Boutique Hotel News

JANUARY 31, 2023

Worldwide: BWH Hotel Group has announced 30 new hotels in Scandinavia under its upscale, boutique brand Aiden, as well as launching in India. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US.

Concierge 130

Concierge Guest Services Events Marketing 130

Revenue Hub

OCTOBER 17, 2023

To put it in simple words, ancillary revenue or additional revenue is like a bonus income that hotels can earn from things besides just renting rooms. NB: This is an article from eZee Absolute Curious about how you can tap into this for your hotel? Whether your hotel is big or small, fancy or cozy, this guide is your secret recipe.

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Concierge Events Book Catering 96

Hotel Owner

JUNE 21, 2023

Leonardo Royal Hotel Edinburgh has announced the completion of a £22.2m New facilities have also been added to the hotel, including a state-of-the-art gym and a guest concierge desk as well as a new enhanced look for the lobby and a brand new Leo’s bar and restaurant. refurbishment project.

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Concierge Customer Service 105

Boutique Hotel News

DECEMBER 21, 2022

Guests of The Villas will have access to their own personal concierge service to organise private chefs, spa treatments, and exclusive excursions. The post Luxury hotel group Santo Collection launches 2023 appeared first on Boutique Hotel News.

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Concierge 130

Revenue Hub

FEBRUARY 8, 2024

Deloitte’s Hospitality Industry Outlook 2023 identified the hospitality sector’s key challenges for 2024 as a drop in consumer confidence, continuing labor shortages, and the inability of hotels to raise prices despite escalating costs. It’s not uncommon to transform hotel spaces.

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Concierge Article Events Customer Service 99

Revenue Hub

NOVEMBER 23, 2023

The problem is not new: nothing annoys hotel guests more than having to wait at reception. Whether it’s to check in on arrival or to get information during their stay, queuing at the front desk is an unpleasant experience that can quickly have a negative impact on your hotel’s reputation. Here are a few ideas. That’s understandable.

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Concierge Book Information Article 73

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Horizon Hospitality

DECEMBER 5, 2022

It takes teams of hotel professionals working behind the scenes and interacting with guests to provide a top-notch hospitality experience. Here are three hotel career paths that are growing and evolving the fastest in the changing landscape of the hotel industry: More Opportunities in Hotel IT Management.

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Travel and Tourism Concierge Marketing Information 130