Lodging Magazine

JUNE 26, 2023

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their […] The post Shiji and IPORT Introduce All-in-One Tablet and Payment Device Solution appeared first on LODGING Magazine.

Server 57

Server Catering Guest Services Magazine 57

Revenue Hub

MARCH 21, 2024

This customization will range from offering room choices based on specific desires to adjusting in-room settings like temperature and lighting to fit personal tastes, ensuring every guest feels uniquely catered to.

Guest Satisfaction 81

Guest Satisfaction Maintenance Article Scheduling 81

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 104

Concierge Guest Services Communication Events 104

Hotel Owner

FEBRUARY 28, 2023

Bedrooms have been updated with a blend of “neutral” textiles, in keeping furniture, and a free-standing bath in one of the guest suites. Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services.

Events 105

Events Catering Guest Services 105

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Modern Restaurant Management

MARCH 11, 2022

.” Ranbir Bhatia, General Manager of Benares in Wyckoff, NJ, says they have also been bearing the higher costs and trying not to pass them on to guests for as long as possible. “We raised our prix-fixe lunch price by $1 and have increased catering prices minimally. We can only pass the cost onto our guests so far.”

Pricing 201

Pricing Catering Guest Services Magazine 201

Serviced Apartments

JUNE 12, 2023

UAE: Conrad Dubai has launched a collection of 22 one-bedroom serviced apartments at the Sheikh Zayed Road property. The 22 suites, located on the upper floors of the hotel, offer “stylish interiors and high-end amenities”, as well as on-demand 24 hour guest services.

Catering 52

Catering Guest Services Presentation 52

Hotel Business

MARCH 8, 2024

of commercial space for guest services, resort operations, retail, restaurants and bars on the plaza level, along with lodging and luxury residences on the upper floors. The company also will oversee operations, sales and catering for approximately 10,000 sq. of event space at Tamarack’s Arling Center.

Catering 59

Catering Reservations Guest Services Events 59

STAAH

JUNE 19, 2023

STAAH has earned a stellar reputation for its cutting-edge technology and cust omized solutions , catering to the unique needs of accommodation providers worldwide. Additionally, the collaboration addresses the unique requirements of direct customers through STAAH’s Booking engine, enhancing their booking experience.

Book 83

Book Catering Guest Services 83

Revenue Hub

FEBRUARY 21, 2024

Focus on personalisation In hospitality, personalisation means tailoring guest experiences to offer services that cater to each guest’s needs and preferences. This way, your guests will received a highly personalised and unforgettable experience.

Communication 97

Communication Customer Service Housekeeping Article 97

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

Guest Satisfaction 71

Guest Satisfaction Pricing Article Scheduling 71

Hotel Owner

FEBRUARY 23, 2023

Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services. A state-of-the-art commercial kitchen has also been fitted to accommodate catering for both weddings and corporate events.

Events 59

Events Catering Guest Services 59

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly.

Sanitation 98

Sanitation Maintenance Accounting Budgeting 98

SiteMinder

FEBRUARY 25, 2024

Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep. Innovative technology Innovative technology sets leading hotel brands apart, offering guests a seamless and modern experience from booking to check-out.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Hotel Business

JUNE 15, 2023

The five new properties for KAJ are: Hilton Garden Inn Sioux Falls South: a full-service hotel offering 103 guestrooms; a restaurant and lounge; and 4,000 sq. of flexible meeting space with full-service catering. Additionally, each member of the local support team has also served in varying roles at local properties.

Catering 52

Catering Guest Services Marketing 52

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

NOVEMBER 22, 2023

They demand meticulous attention to detail, from elegant banquet halls to customised catering and decor. Hotels can offer comprehensive wedding packages, including accommodation for guests, to make the event as seamless and memorable as possible. This encompasses all costs, including venue, catering, staff, and equipment.

Events 59

Events Budgeting Book Workshop 59

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Hotel Business

NOVEMBER 27, 2023

Provide information resources For years, in-room guest service information has been provided via printed materials: flyers or even entire booklets that contain information regarding pool, fitness center and restaurant hours, checkout times and other pertinent facility details.

Housekeeping 64

Housekeeping Information Catering Reservations 64

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Owner

AUGUST 7, 2023

For example, figures from The Caterer show that 200,000 international workers have left the UK hospitality industry in the past four years, while UK Hospitality reported that vacancies are 48% higher than pre-Covid. The reality is that vacancies will hit hard this summer, and beyond.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Les Roches

OCTOBER 30, 2023

Personalized services and boutique hotels The rise of personalized services has changed everything about the hospitality industry and boutique hotels are at the forefront of this trend. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Hotelogix

OCTOBER 18, 2023

Offers Personalization Opportunities A reservation system lets your hotels offer personalized experiences by storing guest profiles and preferences. From room preferences to special occasions, your hotel can cater to individual guest needs, enhancing guest satisfaction and loyalty.

Reservations 100

Reservations Book Information Guest Satisfaction 100

SiteMinder

SEPTEMBER 7, 2023

This can also include room service delivery surcharges. Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

EATER

NOVEMBER 10, 2021

When Shake Shack filed for its own IPO in 2014, the company made clear that among its strategies for growing the business were paying its staff above minimum wage, so as to “attract a higher caliber employee,” which, in turn, “translates directly to better guest service.”

Catering 88

Catering Guest Services Presentation Information 88

Les Roches

JANUARY 19, 2024

Will you be catering to tourists or local busine­sses? Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. Specify whethe­r it will be a boutique guesthouse­ or budget lodgings and mention your target custome­r base.

Marketing 52

Marketing Book Accounting Procurement 52

Les Roches

JANUARY 18, 2024

Whether you’re looking to start your journey in the hospitality industry or want to refine your expertise, The Breakers offers a diverse range of roles that cater to various skill levels and aspirations. From culinary arts to guest services, each role here contributes to the seamless experience guests cherish.

Communication 52

Communication Training Resort Management Customer Service 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Modern Restaurant Management

NOVEMBER 24, 2021

Specifically, AAG is being recognized for its overall commitment to brand success, operational excellence, guest service and community involvement. Kelly Finley is the Director of Off Premises and Catering for Salata Salad Kitchen. ” Slim Chickens Adds to Exec Team.

Multi-Unit Operations 177

Multi-Unit Operations Marketing Training Catering 177

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

JUNE 27, 2023

Properties can offer a discount on spa services or special event tickets based on their history and interests. Guests want options and they are more likely to select services or special offers catered to them. Hotels that aren’t actively marketing to their guests while on property are missing revenue opportunities.

Marketing 89

Marketing Book Travel and Tourism Communication 89

Revenue Hub

AUGUST 22, 2023

Guests are far more likely to accept an offer or react to a notification if it is catered to their specific interests. Properties like Big Cedar Lodge are finding that by staying connected with guests, they can provide them with personalized information about their unique facilities and what they have to offer.

Special Events 71

Special Events Book Information Reservations 71

Revenue Hub

OCTOBER 28, 2022

Guests are far more likely to accept an offer or react to a notification if it is catered to their specific interests. Properties like Big Cedar Lodge are finding that by staying connected with guests, they can provide them with personalized information about their unique facilities and what they have to offer.

Special Events 76

Special Events Book Information Reservations 76

Revenue Hub

MAY 18, 2023

The reliance remains heavily on manual processes, outdated systems, and disjointed software solutions, which can lead to inefficiencies, errors, and poor guest experiences. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.

Front Desk Operations 81

Front Desk Operations Cost Reduction Book Training 81